We bought a bed last year and have found it to be very comfortable so much so that we have bought the same bed and mattress in double size for one of our spare rooms. We dealt with Louise again and s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the b... Se mer
Företaget har svarat
Assistant in the shop was so helpful which made the process of buying our mattress so easy. Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the... Se mer
Företaget har svarat
From the visit to the store at Team Valley Gateshead to the delivery and set up, getting a new bed has been a brilliant process. Excellent customer care, advice and information. The communications... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Gateshead150
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, Storbritannien
- 1914879636
4,8
Utmärkt
466 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good salesman saw to us
Very good salesman saw to us , looking forward to our new purchase
14 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your 5 star review Mr Rudland! We’re so glad you were well looked after — and we hope you enjoy your new purchase when it arrives,
Megan at Customer Care
Everything from ordering to delivery…
Everything from ordering to delivery was excellent 1st class
13 mars 2026
Svar från Bensons For Beds - Gateshead150
Amazing to hear! ⭐️ So glad everything was 1st class from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
Excellent friendly and informative…
Excellent friendly and informative sales guy made it very easy to make the right choice.
Really a good buying experience.
11 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you so much for your lovely review! I’m really pleased to hear that our sales colleague was friendly, informative, and made it easy for you to choose the right bed. It’s wonderful to know you had such a good buying experience from start to finish.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Svar från Bensons For Beds - Gateshead150
Thank you so much for your lovely feedback! We're really pleased to hear you found our service very efficient. – Megan at Customer Care
Very happy with the staff and the…
Very happy with the staff and the service. Bed is up and was easy enough to do with my husband.
5 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your lovely feedback — we’re so pleased to hear you were happy with both the staff and the service, and it’s great to know your new bed was easy to set up with your husband.
Megan at Customer Care
10/10 defenitly reckomend benson,s
Janice the sales lady was very helpful from entering to showing us what type of bed and mattress would be suitable for my state of health.
26 februari 2026
Svar från Bensons For Beds - Gateshead150
D Henderson,
We're happy to hear that our sales lady was very helpful in showing you what type of bed and mattress would be suitable for your state of health.
Team Bensons
Straight forward process from start to finish. Good communication. Bit of a long wait for a mattress.
Straight forward process
27 februari 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your feedback — great to hear the process was straightforward,
Megan at Customer Care
Svar från Bensons For Beds - Gateshead150
Really appreciate your feedback Ray! Delighted the delivery team were friendly, efficient and respectful throughout
Megan at Customer Care⭐
Terrible customer service
Elderly parents ordered and paid for electric bed and headboard 8 weeks ago delived bed only no headboard. Terrible customer service. The manager of the shop could only escalate by sending email to customer service. No effort made from shop or customer service to sort. Constantly having to ring to get updates which they did not have. No response from official complaint to customer service. Told last week their delivery company was picking it up last week Told today when I contacted via social media collecting headboard today and the company would be in touch next week to organise delivery. A 3 week delay from delivery of bed frame and no further forward. Avoid this company
17 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Gateshead150
Thank you for sharing your feedback with us, and I’m very sorry for the delays and the frustration caused to your parents. We understand how disappointing this has been, especially after waiting so long for the full order to arrive. I can confirm that I have already been in contact with you to discuss this, and the headboard delivery is scheduled for today. We appreciate your patience, and your comments will be passed on to help improve our service,
Megan at Customer Care
The delivery guys were superb
The delivery guys were superb. They couldn't have been more helpful.
23 februari 2026
Svar från Bensons For Beds - Gateshead150
Thanks so much for your review! Our delivery team will be thrilled to hear your kind words — they always aim to be as helpful as possible. Enjoy your new purchase,
Megan at Customer Care
Excellent service
From shopping for a new mattress to the delivery, the service from Bensons was excellent. Sales perso was very knowledgeable and the 2 delivery guys were courteous, professional and helpful. Thanks You Benson for Beds staff
23 februari 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your wonderful review! 😊 We’re delighted to hear that everything — from choosing your new mattress to delivery day — was excellent. It’s great to know our sales person was knowledgeable and that the delivery team were courteous, professional, and helpful. A big thank you from all of us at Bensons for Beds — we really appreciate your kind words,
Megan at Customer Care
“Stressless”
Stressless experience having our new bed delivered and put together.
My wife and I are both in over 80 and the delivery team made it a reassuring pleasurable experience.
20 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Gateshead150
We're so glad to hear that having your new bed delivered and assembled was stress-free! It's wonderful that our delivery team made it a reassuring and pleasurable experience for you both.
Stewart - Team Bensons
Svar från Bensons For Beds - Gateshead150
We're delighted you received excellent service and advice. Thank you for your positive feedback; we appreciate it greatly!
good service in store
good service in store, got attention and help guiding me to a purchase decision, delivery was on time in full and I like the mattress I bought so very happy. Since then you have bombarded me with review requests and this really is the last time I'm writing one for you, ask again and you loose a star
9 februari 2026
Svar från Bensons For Beds - Gateshead150
We're glad you are happy with the service and your mattress. We appreciate your feedback and will review our review request process to ensure a better experience. Thank you for your positive review – Lauryn at Customer Care 💜
Good service and advice from staff in…
Good service and advice from staff in store. Estimated delivery date given and bed arrived on time. Good contact at all times.
Good quality bed frame and mattress .
Would use again and recommend to others .
13 februari 2026
Svar från Bensons For Beds - Gateshead150
We're happy to hear that you received good service and advice from our staff, and that your bed arrived on time. It's great you're pleased with the quality and would recommend us! Thank you for your positive review – Lauryn at Customer Care 💜
Choosing a new bed
When we went to choose our new bed and mattress, the sales person explained the various options which was very helpful. We never felt under any pressure to buy and he was very courteous. We returned the next day to buy a new mattress, divan base, headboard and mattress protector
9 februari 2026
Svar från Bensons For Beds - Gateshead150
We appreciate you sharing your experience! It's great to know the salesperson was helpful and courteous, and that you felt no pressure during your purchase. We hope you enjoy your new bed,
Megan at Customer Care
Svar från Bensons For Beds - Gateshead150
We're happy to hear that you had a great experience and that our team member's expertise was helpful to you. Thank you for your feedback!
Easy going
Easy going , polite & friendly service from all the staff , very helpful and a great help in helping us decide what we wanted in our sleeping arrangements, and I was very happy with the final price
Many thanks, Mike Burton.
5 februari 2026
Svar från Bensons For Beds - Gateshead150
Thank you, Mike, for the lovely review! We’re so glad to hear our team were polite, friendly and helpful throughout your visit, and that they supported you in finding the right sleep setup. Delighted you were happy with the final price too. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great service and advice
We called into Bensons for Beds looking for some advice, and that's exactly what we got. Andrew was very knowledgeable and helpful. I'm one of those people that doesn't like being pestered while I'm shopping and I certainly didn't feel like that.Andrew asked us questions about our sleeping habits, he put us on the computer bed then advised us on what would benefit us. We took his advice, even splashed out on two new pillows. They were delivered this week and again couldn't fault the delivery we were kept upto date on time slot, and the men were great, very careful and polite. It was definitely the right advice a lovely comfortable night's sleep. Would definitely go back if I need to purchase a new bed or mattress.
30 januari 2026
Svar från Bensons For Beds - Gateshead150
We appreciate your positive feedback. We're happy to hear that you received helpful advice and had a comfortable night's sleep. It's great to know the delivery went smoothly and the team was careful and polite.
Looking forward to seeing you again!
Megan at Customer Care
Efficient delivery
Arrived just before the allotted time, having rung me 45 minutes before. (Interesting/amusing to watch their progress on the live tracker).
Friendly crew delivered the bed to the agreed location quickly and efficiently.
21 januari 2026
Svar från Bensons For Beds - Gateshead150
We're happy to hear that the delivery went smoothly and the team was friendly and efficient. We appreciate you taking the time to share your positive experience with us!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.