I brought my elderly mother into the team valley store, she needed a new mattress. Martin helped her. He was very helpful and patient as she has mobility issues. He explained everything to her and gav... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises... Se mer
Företaget har svarat
Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before deli... Se mer
Företaget har svarat
Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Gateshead150
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, Storbritannien
- 1914879636
4,8
Utmärkt
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy with our two beds delivery 🚚…
Very happy with our two beds delivery 🚚 men did a great gob thank you 😊
9 maj 2026
Svar från Bensons For Beds - Gateshead150
We're so happy to hear that you're pleased with your beds and the delivery service. Thank you for your lovely feedback! 😊
Team Bensons
Svar från Bensons For Beds - Gateshead150
We appreciate you letting us know about the good attention you received from our staff member; we are so happy to hear it.
Team Bensons
Two men and a bed
The men who came and delivered my bed. Were on time, very nice took there shoes off built my bed in good time very pleased with the work would recommend Bensons For Beds all day long thanks
4 maj 2026
Svar från Bensons For Beds - Gateshead150
We're so happy to hear that our delivery team was punctual, courteous, and efficient in setting up your bed! We appreciate your recommendation of Bensons for Beds.
Team Bensons
Svar från Bensons For Beds - Gateshead150
Thank you! 😊 We’re really glad our team could help—appreciate you taking the time to share!
We visited the store just to check the…
We visited the store just to check the beds with not the intent to buy on the same day but Andrew was so good with his pitch and convinced us and helped us in making the right decision.He was also kind enough to let us test different mattresses before making a buy.
21 april 2026
Svar från Bensons For Beds - Gateshead150
Thank you! 😊 We love hearing this—Andrew will be delighted to know his advice, patience, and mattress testing helped you make the right choice. Sometimes a “just looking” visit turns into the best decision! 🛏️✨
Great customer service received
Salesman Andrew really attentive to our families needs. He was patient with changes we needed to make. He ultimately had an issue with one of the orders and was genuinely disappointed with the outcome but he remained focused on what we needed and resolved the issues. The order went over the closing time of the store, and the staffs finish time, but he and his colleagues remained at work to conclude the order, this is the customer service we wanted and received, thank you
15 april 2026
Svar från Bensons For Beds - Gateshead150
Thank you for sharing such wonderful feedback! Its great to hear Andrew went above and beyond. That level of dedication is exactly the customer service we strive for, and we’re so pleased it made a difference for your family 😊
Thank you for your positive review - Lauryn at Customer Care 💜
Easy to order
Easy to order. Delivered when promised. Good delivery service. Not clear why we were asked to rate the service before delivery.
13 april 2026
Svar från Bensons For Beds - Gateshead150
We're happy to hear that ordering was easy and the delivery service was good. We appreciate your feedback regarding the timing of the rating request and will review our process.
Team Bensons
Svar från Bensons For Beds - Gateshead150
We're happy to hear that you received great service with prompt delivery! Thank you for your positive feedback; it means a lot to us.
Team Bensons
Excellent service
From staff in the shop to the delivery staff they all had brilliant friendly attitude towards me and my partner and couldn't be anymore helpful.
11 april 2026
Svar från Bensons For Beds - Gateshead150
We're happy to hear that everyone, from our shop staff to our delivery team, was friendly and helpful to you and your partner. Thank you for your positive feedback!
Team Bensons
I would have no hesitation in…
I would have no hesitation in recommending this company as the go to place for mattresses and beds. From browsing in the showroom initially and being professionally advised by Paul to the correct mattress for my medical condition. Placed our order,the communication for our delivery date and logistics team on the scheduled delivery day, to approximate allocated time slot was excellent.
10 april 2026
Svar från Bensons For Beds - Gateshead150
Ray ,
We appreciate your recommendation! It's great to hear that you found the perfect mattress for your needs and that our communication regarding your delivery was excellent. We're glad you enjoyed your experience.
Team Bensons - Jessica
New big mattress
Two great gentlemen both took away the old and delivered the new mattress.
They were respectful of my property and me.
27 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you for sharing! 😊 We’re delighted to hear the delivery team took away your old mattress, delivered the new one, and treated both you and your home with care and respect. That really means a lot to us—thank you for your kind words,
Megan | Customer Care Specialist⭐
Really lovely staff
Really lovely staff, good advice and no pressure - it was such a breath of fresh air!
24 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you for the lovely feedback! 😊 We’re so pleased to hear our team gave great advice with no pressure — it’s wonderful to know the experience felt like a breath of fresh air. Enjoy your new bed,
Megan | Customer Care Specialist✨
Paul from Bensons for Beds near Metro…
Paul from Bensons for Beds near Metro centre was very helpful and informative and was a pleasure to do business with him Thank you
25 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you! So glad to hear Paul was helpful, informative, and a pleasure to deal with. We really appreciate your kind words,
Megan at Customer Care💜
Very good salesman saw to us
Very good salesman saw to us , looking forward to our new purchase
14 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your 5 star review Mr Rudland! We’re so glad you were well looked after — and we hope you enjoy your new purchase when it arrives,
Megan at Customer Care
Everything from ordering to delivery…
Everything from ordering to delivery was excellent 1st class
13 mars 2026
Svar från Bensons For Beds - Gateshead150
Amazing to hear! ⭐️ So glad everything was 1st class from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
Excellent friendly and informative…
Excellent friendly and informative sales guy made it very easy to make the right choice.
Really a good buying experience.
11 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you so much for your lovely review! I’m really pleased to hear that our sales colleague was friendly, informative, and made it easy for you to choose the right bed. It’s wonderful to know you had such a good buying experience from start to finish.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Svar från Bensons For Beds - Gateshead150
Thank you so much for your lovely feedback! We're really pleased to hear you found our service very efficient. – Megan at Customer Care
Very happy with the staff and the…
Very happy with the staff and the service. Bed is up and was easy enough to do with my husband.
5 mars 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your lovely feedback — we’re so pleased to hear you were happy with both the staff and the service, and it’s great to know your new bed was easy to set up with your husband.
Megan at Customer Care
10/10 defenitly reckomend benson,s
Janice the sales lady was very helpful from entering to showing us what type of bed and mattress would be suitable for my state of health.
26 februari 2026
Svar från Bensons For Beds - Gateshead150
D Henderson,
We're happy to hear that our sales lady was very helpful in showing you what type of bed and mattress would be suitable for your state of health.
Team Bensons
Straight forward process from start to finish. Good communication. Bit of a long wait for a mattress.
Straight forward process
27 februari 2026
Svar från Bensons For Beds - Gateshead150
Thank you for your feedback — great to hear the process was straightforward,
Megan at Customer Care
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