On 15th October we visited the store at Kingsway West Retail Park in Dundee to enquire about adjustable beds. Angus greeted us and gave us a lots of information - he obviously knows the product well.... Se mer
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Plats
Byt platsUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
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Det här tycker kunderna
From the moment we went to order a new bed and mattress the team in Dundee were extremely helpful. They discussed with us our needs and knew their products extremely well. They explained the product,... Se mer
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We dealt with angus, Very knowledgeable, and let us try all different types of mattress so we knew we were buying the correct one we wanted, A good deal over the weekend with 10% off also, a... Se mer
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Iain who helped us was not pushy at all, he was very helpful and insightful at helping us see/feel the difference between mattresses and pillow combinations. He answered any questions we had and ens... Se mer
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Företagsinformation
Om Bensons For Beds - Dundee658
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, Storbritannien
- 1382817578
4,9
Utmärkt
393 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff were helpful
Had good service and friendly staff. Not pushy in any way and gave us time to chat over what we wanted before making a decision
21 april 2025
Svar från Bensons For Beds - Dundee658
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and that our approach was appreciated. We always aim to give our customers the time and space to make the best decision for them. We look forward to seeing you again soon! - Team Bensons 💜
Beds good
Beds good . Delivery people not so much ... never built my bed properly. Cutting corners . Beds marked too. They came a day early but that was fine with me
11 april 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dundee658
Thank you for your review. We apologise for any inconvenience caused by our delivery team. We will make sure to address this issue to ensure it does not happen again. We appreciate your feedback and hope you are enjoying your new bed.
Thank you,
Team Bensons
we found what we needed
we found what we needed, had a great service and was able to arrange delivery for when suited me.
10 april 2025
Svar från Bensons For Beds - Dundee658
Thank you for choosing our business and leaving this wonderful review! We strive to provide excellent service and are thrilled to hear you found everything you needed. Have a great day! #customersatisfaction #greatservice
Outstanding customer service from Ian…
Outstanding customer service from Ian in the Dundee branch. He is very knowledgeable, helpful and not remotely pushy. Recently bought a bed for our son and were delighted with his service so returned to buy a mattress for ourselves
4 april 2025
Svar från Bensons For Beds - Dundee658
We're happy to hear about the outstanding support you received at our Dundee branch. It's great you found our team member knowledgeable and helpful during both of your recent purchases. Thank you for your positive feedback, Megan at Customer Care
Avoid Bensons for Beds, Avoidance Tactics Used.
This review is not about the staff at the shop, they were helpful and informative. This review is about the customer service and their avoidance tactics in owning up to selling a faulty inferior mattress. I purchased a very expensive mattress with built in topper over 2 years ago, around last year the mattress started dipping by about 2cm at each side, I weigh 90kg and my wife 60kg. Without going into a long winded story its now 3cm deep and Bensons for Beds are saying its not a manufacturing fault, I wont be buying anything from them again very bad customer service hiding behind stats and third party assessments.
4 april 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dundee658
At our business, we value our customers and their satisfaction is our top priority. We apologise for any inconvenience you have experienced with our product. Thank you for your feedback- Team Bensons
Disappointed
Spent 2 and half hour in store pick the right bed and comfy mattress I wanted for 2 electric beds, on delivery they were the wrong mattresses, not happy at all, now have to wait another month to be given not just the mattresses I wanted but the whole beds again ? But was told on phone that the bed part will be left in van whilst mattresses are replaced ? Crazy, Paid over £3000 and really not impressed, will not recommend
28 mars 2025
Svar från Bensons For Beds - Dundee658
We're sorry to hear that the wrong mattresses were delivered after spending time selecting your electric beds and mattresses. We acknowledge your frustration with the delay and the proposed delivery process. Thank you for your review, Megan at Customer Care
New bed purchase
Angus your member of staff was very helpful and not pushy as is often the experience you get in these circumstances. Very informative on the products and gave us enough time and space to make the decision.
18 mars 2025
Svar från Bensons For Beds - Dundee658
We appreciate you sharing your experience. We are so glad to hear that our team member was helpful and informative, and that you felt comfortable making your decision. Take care, Megan at Customer Care
Very helpful
14 mars 2025
Svar från Bensons For Beds - Dundee658
Thank you so much for your incredibly kind words and for awarding us a five-star rating! Take care, Megan at Customer Care
Svar från Bensons For Beds - Dundee658
We appreciate your positive feedback! We're happy to hear that our team was helpful and friendly during your visit. Thank you, Megan at Customer care
bedroom makeover
After looking around the store we decided we really liked the Lorenz range of bedroom furniture, we decided on the triple sliding door wardrobe a 6, 4 and three drawer sets of drawers, which we are delighted with, I found the store well laid out, the staff were helpful and friendly, they explained the delivery would take up to 12 weeks, for a reasonable price the person/persons who deliver the furniture can also build it for you, I personally was delighted with that and was well worth the little extra it cost for that service, a couple of months later we decided that we probably should have got the interior package with the drawers and shelving, it wasn’t a problem, I’m glad we went in to ask, still I’m so happy with it, it’s well made, sturdy and looks awesome.
28 februari 2025
Svar från Bensons For Beds - Dundee658
We're happy to hear that you're delighted with your Lorenz bedroom furniture and the assembly service. It's great to know that you found our store well-organized and our team helpful. We appreciate you sharing your positive experience with us, Megan at Customer care
A new mattress? An important choice
Plenty to choose from.
Very helpful salesman, Iain. Knowledgeable, able to answer questions and explain differences in types of
Mattress construction. No pressure of time, or to buy a certain make. Left us alone to try each bed and compare different types of mattress.
9 mars 2025
Svar från Bensons For Beds - Dundee658
We're glad you enjoyed your experience and found a wide selection to choose from. We appreciate your positive feedback, Megan at Customer Care
Angus is a very well informed shop assistant.stant…
Having a very informed shop assistant to answer my many questions made such in difference in helping me choose which bed to have. I have spoken to Angus several times and have found him wise and very knowledgeable. I am buying more bedroom furniture this week and have every confidence that Angus will continue to advise me well.
9 mars 2025
Svar från Bensons For Beds - Dundee658
We're happy to hear that the assistance you received was so helpful in choosing a bed. We appreciate your positive feedback and are pleased that our team member's knowledge was beneficial. We look forward to assisting you further with your furniture needs. Thank you, Megan at Customer Care
Prompt friendly service and the…
Prompt friendly service and the mattress we were looking to buy.
26 februari 2025
Svar från Bensons For Beds - Dundee658
We appreciate you taking the time to leave a review! We're so glad that you received friendly service and found the mattress you wanted.
Thank you for your review, Megan at Customer care
Angus in the dundee store went above…
Angus in the dundee store went above and beyond with helping me pick the right bed he was so lovely and helpful and explained all aspects of the beds and mattresses ! Overall happy with my experience, Thank you Angus
16 februari 2025
Svar från Bensons For Beds - Dundee658
We're happy to hear that you had such a positive experience in our Dundee store. We appreciate your kind words and are so glad that our team member was able to assist you in finding the perfect bed and mattress. Thank you for your feedback, Megan at Customer Care
Iain was so wonderful and spent lots of…
Iain was so wonderful and spent lots of time with me, never pressured me and made sure I got just what I needed with his expert advice
17 februari 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dundee658
We're happy to hear that you had such a wonderful experience! We appreciate your positive feedback and are so glad that our team member's expertise was helpful and supportive. Take care, Megan at Customer Care
Excellent purchasing experience
The whole sale experience has been excellent. Alan, in the Dundee store was exceptionally knowledgeable and helpful. Purchase was easy. Delivery was on time. Delivery team were 1st class.
25 januari 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dundee658
We're happy to hear that you had an excellent sales experience! We appreciate your positive feedback regarding our team's knowledge and helpfulness, as well as the prompt delivery. Thank you, Megan at Customer Care
Great expertise in the store
Great expertise in the store. Really helpful and anxious to save me money!
12 februari 2025
Svar från Bensons For Beds - Dundee658
We're happy to hear that you found our team's expertise valuable and that we could assist you effectively. Thank you for your positive feedback, Megan at Customer Care
Svar från Bensons For Beds - Dundee658
We're happy to hear that our assistant was so helpful! Thank you for your positive feedback; we appreciate it very much. Take care, Megan at Customer Care
Bensons experience
The team were friendly had all the information and were supportive in delivering the best deals
3 februari 2025
Svar från Bensons For Beds - Dundee658
We're happy to hear that our team was friendly, informative, and helpful in providing you with the best deals. Thank you for your positive feedback, Megan at Customer Care
Svar från Bensons For Beds - Dundee658
Thank you for your 5 star review Jocelyn. We appreciate your feedback, Megan at Customer Care
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