Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... Se mer
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... Se mer
We found our bed and mattress shopping experience very informative. We were encouraged to take our time to try out a range of mattresses for comfort before arriving at a decision. Whilst trying there,... Se mer
Företagsinformation
Om Bensons For Beds - Dumfries686
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, Storbritannien
- 1387214381
4,8
Utmärkt
193 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a really good experiance at Bensons…
Had a really good experiance at Bensons for Beds in Dumfries, the manager was really good, knowlegable and very patient (even with my 5 and 8 year old). We are looking forward to the bed arriving.
6 april 2026
Svar från Bensons For Beds - Dumfries686
We’re delighted to hear you had such a positive experience at our Dumfries store. It’s great to know the manager provided knowledgeable, patient support! We’re glad you’re looking forward to your new bed arriving.
💜 Thank you for your positive review – Lauryn at Customer Care
Great experience
Great staff (Kristi, in particular) and choice of mattresses. No pressure to buy or choose quickly, which is just what I needed to assess the best mattress for a bad lower back.
7 april 2026
Svar från Bensons For Beds - Dumfries686
Lovely to hear! Kristi will be thrilled — taking the time to find the right mattress is exactly what we’re here for 🙌
Thank you for your support,
Megan | Customer Care Specialist🌟
We bought a new mattress at Dumfries
We bought a new mattress at Dumfries. The gentleman we dealt with was very courteous and helpful, explaining all the relevant aspects of a orthopaedic mattress. This allowed us to choose the one we felt we required. He ensured we were shown all the differing options and was very professional in doing so.
29 mars 2026
Svar från Bensons For Beds - Dumfries686
We're happy to hear that you had a positive experience at our Dumfries location. It's great to know that our team member was courteous and helpful in explaining the features of our mattresses, ensuring you found the perfect fit. We appreciate your feedback!
Svar från Bensons For Beds - Dumfries686
Thank you! 😊 We’re really pleased to hear our staff were very helpful. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
service was 10/10,girl was helpful
service was 10/10,girl was helpful, cheery and answered questions a asked ,but i cant say im impressed with the expensive pillow i purchased,am disappointed with it .
30 mars 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Dumfries686
Thank you for the great feedback! We’re so pleased you received 10/10 service and that our cheerful, helpful team answered all your questions. That’s what we love to hear,
Megan | Customer Care Specialist😊✨
easy and pleasant experience
This was an easy and pleasant experience from our first reconnoiter visit to the store all the way to the delivery and assembly , staff were polite and helpful, happy to answer any questions we had utilising their excellent product knowledge.
19 mars 2026
Svar från Bensons For Beds - Dumfries686
Thanks for the lovely review Derrick! So glad everything was smooth from your first visit right through to delivery and assembly. Our team love helping out and sharing their know‑how — happy it made the whole experience pleasant and easy,
Megan at Customer Care💜
Very helpful in shop
7 mars 2026
Svar från Bensons For Beds - Dumfries686
MM,
We appreciate your positive feedback! We are so happy to hear that you found our team helpful during your visit to our shop.
Team Bensons
Excellent experience
The shop was clean, bright and the presentation of products was good. With a good variety of choice to try.
The sales person (Kristi) was excellent. She was very professional but friendly. She was also very knowledgable and able to answer all our questions.
19 februari 2026
Svar från Bensons For Beds - Dumfries686
Thank you for your lovely feedback! We’re delighted to hear that you found the store clean, bright, and well‑presented with plenty of choice to explore. It’s wonderful to know Kristi provided excellent service — professional, friendly, and knowledgeable, answering all your questions with confidence. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Svar från Bensons For Beds - Dumfries686
We appreciate you sharing your wonderful experience! We're so glad you enjoyed our fantastic bed, service, and delivery.
Stewart - Team Bensons
Excellent service
The staff in the shop were very knowledgeable about their products and services, and from buying the mattress to it getting delivered, the communication and accuracy I received was perfect, would highly recommend.
30 januari 2026
Svar från Bensons For Beds - Dumfries686
Thank you so much for your lovely feedback Jill! 😊 We’re thrilled to hear our in‑store team were so knowledgeable and that communication stayed clear and accurate right through to delivery. We really appreciate the recommendation,
Megan at Customer Care
Went to look for a mattress and didn’t…
Went to look for a mattress and didn’t really know which one to choose. The staff were very informative and guided us to a suitable mattress for our needs and budget. No pressure to purchase a more expensive one, we were shown an expensive one which we stated that we didn’t want to spend that amount. Staff very friendly and nice. Very pleased with the service.
17 januari 2026
Svar från Bensons For Beds - Dumfries686
We're happy to hear the staff were informative and guided you to a suitable mattress for your needs and budget. We appreciate that there was no pressure to purchase a more expensive one and that you were very pleased with the service.
A Big Thankyou
From the
Minute that I walked into the store at Dumfries to now the experience has been exceptional. Good service, excellent delivery, and furthermore a truly comfortable sleep!!!! Just what I was needing. Thankyou Bensons
12 januari 2026
Svar från Bensons For Beds - Dumfries686
We’re so happy to hear your experience from start to finish was exceptional – and that you’re loving your comfy sleep! 💜 Thank you for your positive review - Lauryn at Customer Care
Great service price right manager…
Great service price right manager excellent would buy from them again
12 januari 2026
Svar från Bensons For Beds - Dumfries686
Thank you for the great feedback Mr Hibbert! We’re delighted to hear you were happy with the service, pricing, and support from the manager. We’d love to welcome you back again in the future,
Megan at Customer Care
Our second time of buying from Bensons…
Our second time of buying from Bensons and as the 1st time we wouldn't go anywhere else. Quality along with politeness and civility. And indeed what a lovely selection to choose from. My wife and I were delighted
David L Lilley
15 december 2025
Svar från Bensons For Beds - Dumfries686
We're happy to hear that you were delighted with the quality and selection during your repeat purchase. It's great to know our service met your expectations again. Thank you for your kind words!
Thank you, Team Bensons - Jess
Svar från Bensons For Beds - Dumfries686
We appreciate your positive feedback and are happy to hear that our staff got you what you needed during your visit with us.
– Thank you, Jess- Team Bensons
Repeat Customer
I’ve felt with you before and very satisfied with the product I bought and the staff I felt with so no. Need to go elsewhere.
27 oktober 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dumfries686
We're happy to hear that you were satisfied with your previous purchase and our staff! We appreciate you taking the time to share your positive experience,
Megan at Customer Care!
A first class transaction
30 oktober 2025
Svar från Bensons For Beds - Dumfries686
We're happy to hear that you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us,
Megan
Customer Care Team
Very helpful friendly staff
Very helpful friendly staff. Even though it was close to closing time we did not feel rushed, we where given time to browse, also discuss our options before making final decision.
7 september 2025
Svar från Bensons For Beds - Dumfries686
We appreciate you mentioning our helpful staff! We're happy to hear that you felt comfortable browsing and discussing your choices, even near closing time. Thank you for your feedback, Megan at Customer Care
Kevan was very helpful and considerate…
Kevan was very helpful and considerate making the whole transaction enjoyable
31 augusti 2025
Svar från Bensons For Beds - Dumfries686
We're happy to hear that the transaction was enjoyable, and we appreciate you pointing out the helpful and considerate service you received. Thank you, Megan at Customer Care
Honest and knowledgeable
Tracey approached us, but we said we're just in for a idea of prices. She wasn't pushy, but stuck with us to show us different examples of mattress firmness and styles, and explained the finance options to us. She was great with our toddler too who is on the "wild side". We left, and after doing some quick sums at home we returned and bought our preferred mattress straight away. She was very friendly and for only being in her role for 5 weeks, was very informative.
17 augusti 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dumfries686
We're happy to hear that you had a positive experience! It's great to know the assistance provided was helpful, especially with your toddler. We appreciate you taking the time to share your feedback, Megan at Customer Care
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