Customer service was great very informative which helped to make our decision on which mattress would suit our needs. We were kept informed of progress on the manufacture of our mattress, it arrived... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1st class service from the staff in the shop very informative and helpful i never realised what we were missing. Nothing was too much trouble and no pressure to buy. We did purchase and waa kept infor... Se mer
Företaget har svarat
Friendly and informative staff especially Dhruv Joshi (hope that is correct). Looking forward to receiving our .mattress for a good night's sleep. I shall be purchasing a couple of pillows off them... Se mer
Företaget har svarat
We had the pleasure of being advised and helped by Amanpreet when looking for a king size divan bed, mattress and headboard. Her knowledge and expert advice helped in our decision to purchase exact... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Derby Meteor332
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 8b Meteor Centre, Mansfield Road, DE21 4SY, Derby, Derbyshire, Storbritannien
- 1332835400
4,7
Utmärkt
462 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor service
Poor service, will be speaking with CEO Nick Collard regarding the last 3 days total shambles from start to finish at the Derby UK store.
12 oktober 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Derby Meteor332
Hi Mark A Holland, thanks for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn’t the service we aim to deliver.
Comfy Mattress.
Customer service was great very informative which helped to make our decision on which mattress would suit our needs.
We were kept informed of progress on the manufacture of our mattress, it arrived on time and delivery gents were extremely helpful.
Many thanks Bensons.
2 september 2026
We have now completed our third return…
We have now completed our third return to Bensons and it would have been nice to have been met by pots of tea and plates of cream cakes. Now that would have earned you the full 5 stars and Anan a bonus.
3 oktober 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Mr Ian Frearson, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
Purchase from Derby shop I was told by staff I woujd receive a…
I was told by staff I woujd receive a credit note for any difference in price if I changed my mind, and I did change my mind to a cheaper mattress. I was given your head office number to request refund instead only to be told by them you don't do credit notes and I would lose the £1000 difference in my choice, after many discussions a gentleman agreed to let me have a 2nd mattress, £799 which I gave my son, or I woujd have lost a lot of money, it then took several calls to get my local shop to clear the balance trying to charge me for the 2nd mattress, it has been a nightmare after following the death of my husband in February which is why I was making the bed purchase on 30th june. Never ever again and I'll make sure my friends don't suffer the same experience. The 2nd mattress was finally delivered to my son on 6th october 2026.
30 juni 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Derby Meteor332
Hi Out Of The Box, thanks for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn’t the service we aim to deliver.
Svar från Bensons For Beds - Derby Meteor332
Hi Yvonne Pallett, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
Everting from visiting the showroom (in…
Everting from visiting the showroom (in Derby), to getting advise on the the most appropriate mattress, to delivery was brilliant.
5 oktober 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Mr Moreton thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Svar från Bensons For Beds - Derby Meteor332
Hi Nb Thank you for leaving such lovely feedback.
Excellent service friendly staff
Excellent service friendly staff. Very happy with bed base.
1 oktober 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Derby Meteor332
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our friendly staff and that you're happy with your bed base. Your satisfaction is our priority, and we look forward to serving you again!
1st class service from the staff in the…
1st class service from the staff in the shop very informative and helpful i never realised what we were missing. Nothing was too much trouble and no pressure to buy. We did purchase and waa kept informed on the making delivery date waa given on purchase and a 3hr slot which is really better than just anytime. Delivery guys were very nice indeed they took the bed upstairs with care brilliantly.
28 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Derby Meteor332
Hi Gill Bloor, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
Great customer service and also very…
Great customer service and also very friendly and efficient from the sales person in the shop to the delivery drivers
24 september 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Mr Nicholson thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Welcoming staff and helpful also very…
Welcoming staff and helpful also very informative
21 september 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Mrs Short, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
Positive all round
Bought from Bensons in Derby. Very helpful and friendly assistant. Good price. Quick delivery, carried out as promised. Oh, and a nice bed too. What's not to like?
14 september 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Robert Mee thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Very good salesman who helped us to…
Very good salesman who helped us to find the product that suited us
16 september 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Mr Lamb Thank you for leaving such lovely feedback.
Attitude of staff
14 september 2026
Svar från Bensons For Beds - Derby Meteor332
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience. Team Bensons.
Svar från Bensons For Beds - Derby Meteor332
Thank you for your kind words! We are so pleased to hear that our Aman was friendly and helpful. We truly appreciate your positive feedback!
Team Bensons
Svar från Bensons For Beds - Derby Meteor332
Hi Mrs J Simmons, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
The salesman was very informative and…
The salesman was very informative and friendly. I was dreading going but I enjoyed myself in the end and that’s something I thought I would ever say 🙄
8 september 2026
Svar från Bensons For Beds - Derby Meteor332
Hi Mr&Mrs Coldwell,
Thank you for your review! 😊
We're so pleased to hear that our salesman was informative, friendly, and helped make your visit enjoyable.
We particularly love the fact that you arrived dreading the experience and left having enjoyed yourself. That's one of the best compliments we could receive! 😄 We'll be sure to pass your kind words on to the team.
Thank you for choosing us, and we hope to see you again soon,
Megan | Customer Care Specialist
Really pleased with Bensons for beds…
Really pleased with Bensons for beds delivery team.
We had a phone call to say that they were on their way.
They were polite and helpful and left my bedroom spotless.
All packaging was removed.
Very pleased with the service.
Highly appreciated and would recommend.
2 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Derby Meteor332
Hi Lorraine King, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
Extremely informative
Friendly and informative staff especially Dhruv Joshi (hope that is correct). Looking forward to receiving our .mattress for a good night's sleep. I shall be purchasing a couple of pillows off them soon. Highly recommended.
29 augusti 2026
Svar från Bensons For Beds - Derby Meteor332
Hello Helen,
Thank you for your wonderful review! 😊 We're delighted to hear our team was friendly and informative, and we'll be sure to pass your kind words on to Dhruv Joshi. It's great to know he helped make your experience a positive one. We hope your new mattress brings you many restful nights, and we look forward to helping you choose those pillows soon! Thank you for the recommendation,
Megan | Customer Care Specialist
Svar från Bensons For Beds - Derby Meteor332
Hi Sue Groves Thank you for leaving such lovely feedback.
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