Bensons For Beds - Croydon407 Omdömen 

I did not have to hang around for help, assistance was provided straightaway.

Absolutely Disgusted with Benson Beds Delivery Service - AVOID!
I am writing to express my extreme disappointment and frustration with the utterly appalling delivery service I received from Benson Beds. I recently purchased a mattress from your store, and the entire experience has been a nightmare.
During the purchase process, I specifically confirmed with the salesperson that the delivery team would bring the mattress upstairs to my bedroom. This was a crucial factor in my decision to buy from Benson Beds, as I am physically unable to carry a mattress myself. The salesperson assured me this wouldn't be a problem.
Fast forward to the delivery day, and the two delivery men refused to bring the mattress upstairs. Their excuse? They claimed they couldn't bend the mattress due to the springs inside. This is completely unacceptable! If the mattress couldn't be maneuvered upstairs, I should have been informed of this before I made the purchase. The salesperson clearly misled me, and the delivery team offered no solution whatsoever. They simply left the mattress in my hallway, leaving me stranded and incredibly inconvenienced.
Now I'm left with a brand new mattress blocking my hallway, and I have no way of getting it to my bedroom. This is beyond ridiculous. The complete lack of communication and the blatant disregard for customer service is shocking.
I am incredibly dissatisfied with Benson Beds. I would strongly advise anyone considering purchasing a mattress from this company to think twice. If they can't even deliver a mattress as promised, what else can they mess up? I had contacted the customer service to let them know what had happened and she said i wll come back to you on this matter and i haven't response yet. Until then, I will be sharing my experience with everyone I know, and I will certainly
not be recommending Benson Beds to anyone. Everyone in all the departments needs to know we the coustmer are paying for thier wages and my purchase and paid for the delivery charges and still end up asking neighbours to help put the mattress to the bedroom and my purchase was not small amount.very sad that they hire companies who do half thier jobs and rip off people

Excellent service from Sales person Kelvin to delivery. Was kept informed of delivery times.

Attentive sales staff whilst not being overbearing. I think the delivery charges are unpalatable and need to be reconsidered.

Had a great person who knew how to inform us on every mattress we asked about and helped gear me to the mattress I ended o buying that day! His name was Kelvin a great help :)

Sales person is very helpful and given all answers to the technical questions

As landlords we were looking to replace a couple of mattresses and managed to make it to the Bensons sale. I was really happy with the prices I achieved and I think their disposal of old mattresses is a fairly priced service. As I am on my own, it was a relief to be informed that I need not move the old mattresses because the delivery team will remove them from the beds themselves and wrap them in green polythene to carry them out. What a relief!

Everyone was so amazing and so helpful, buying a bed was so easy and I can’t wait to try it!!

The member of staff was very helpful & patient.

Staff were genuinely friendly and helpful

James was exceptional in the service provided. An excellent salesman

Given time to browse after some initial advice. There was no pressure to make a decision or a sale.
Pleasant experience as my teen was unsure- 1st time he was actually choosing a mattress for himself.
Thank you Zahid

Great service and advice

We've bought from Bensons for Beds before and will do so again. Great in-store service, very helpful in-store staff, quick and easy purchase. New mattress will be delivered within 10 days which is much faster than expected.

Great range to select from, twinned with supportive store assistance.

Very helpful. Establish what were we’re looking for and the cost we wanted to pay. Showed us mattresses around our price range and explained what they were made of. Good service

Monica at Bensons for Beds in Croydon Purely way was very helpful and kind. She made our experience very joyful.

Friendly service, moved mattresses around on different beds so we could try them and left us alone to make decisions.

Kelvin was fantastic. So much knowledge about beds and mattresses and I got something that was perfect for me. He also wasn’t pushy at all and really helped me and my mum

The shop assistant was very helpful very patient as we took 2hours in the shop