From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house w... Se mer
Företaget har svarat
Plats
Byt platsUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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Det här tycker kunderna
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... Se mer
Företaget har svarat
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
Företagsinformation
Om Bensons For Beds - Bishop Auckland
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, Storbritannien
- 1388606572
4,9
Utmärkt
324 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Beautiful furniture
From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house was treat with respect and furniture placed in room of choice . Thank you Bensons my furniture looks lovely .
8 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bishop Auckland
Hello Janet,
Thank you for your wonderful review! We're delighted to hear you were kept informed every step of the way, from your visit to the store through to delivery. It's great to know Elliott and Simon kept you updated, treated your home with respect, and ensured your furniture was placed exactly where you wanted it. We'll be sure to pass on your kind words to them. Enjoy your lovely new furniture, and thank you for choosing us,
Megan | Customer Care Specialist😊
New bed
Good service from. The team at Bishop Auckland
Plenty of updates for when the new bed got delivered...great communication.
Delivery men were exceptional.
Would recommend
2 september 2026
Excellent service from showroom staff…
Excellent service from showroom staff to delivery drivers. Given all rewuired information required in showroom.
7 september 2026
Svar från Bensons For Beds - Bishop Auckland
We're delighted to hear that you received excellent service from our showroom team through to our delivery drivers! It's great to know you were provided with all the information you needed to make your purchase with confidence, and that the service remained outstanding every step of the way.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Cant fault the staff
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order.
Expected a quicker delivery date but the timescale they gave wasn't that bad.
5 september 2026
No messing, happy days!
No messing. Found the bed I wanted, staff dealt with my needs immediately and was informative of the choices available. Ordered and dealt with within 20 minutes! Delivery suited my needs. Just waiting for the bed now. Happy days!
1 september 2026
Staff were very friendly and…
Staff were very friendly and knowlegable withoit being pushy.
1 september 2026
Svar från Bensons For Beds - Bishop Auckland
Hi Janette,
Thank you for your lovely review! 😊 We're delighted to hear both our in-store team and delivery drivers were so helpful. Providing friendly, supportive service from showroom to delivery is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
One great staff member
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She listened and gave us her expert advice. We didn’t feel rushed or pressured and she gave our son pens and paper while we had a minute to discuss what we wanted. She went the extra mile to make it an easy experience. We made a purchase and are very happy with our choice.
1 september 2026
Svar från Bensons For Beds - Bishop Auckland
Hello Lydia,
Thank you for such a wonderful review! 😊 We're delighted that Steffanie made your visit such a positive experience. It's fantastic to hear she helped you find the right mattress while making your son feel welcome too! We're proud of her thoughtful, no-pressure approach and will be sure to pass on your kind words. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist
Fantastic knowledgeable staff
Fantastic knowledgeable staff, friendly and very helpful. Rang before going to the store which had just what I wanted.
Couldn’t ask for better customer service!
26 augusti 2026
Very helpful staff
26 augusti 2026
Excellent service
Everything was on time the assembly was excellent staff were polite and had good product knowledge
20 augusti 2026
Svar från Bensons For Beds - Bishop Auckland
We're so pleased to hear everything was on time and the assembly was excellent. It's wonderful that our staff were polite and had good product knowledge. Thank you for your positive feedback!
Team Bensons
Svar från Bensons For Beds - Bishop Auckland
Hey Paul,
Thank you for your wonderful review! 😊 We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed being able to browse at your own pace without any pressure. It's also great to know that our wide range of products helped you find exactly what you were looking for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
🛏️
The whole experience from store to…
The whole experience from store to delivery was excellent. All staff I had contact with were helpful and friendly.
Great experience thank you
17 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bishop Auckland
We're so pleased to hear that your entire experience, from store to delivery, was excellent. It's wonderful that all the staff you interacted with were helpful and friendly. Thank you for your kind feedback!
Team Bensons
Delivered within the time slot given
Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the stair carpet
14 augusti 2026
Smooth process throughout and helpful…
Smooth process throughout and helpful staff. Happy with new mattress. Delivery service was good too
25 juli 2026
Svar från Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from start to finish and that our team was helpful throughout your journey with us.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
New bed and mattress
I ordered a double bed and mattress for a spare room. It was delivered within a week . The delivery men were polite and courteous Very good service overall. I look forward to my first house guest’s comments when they use the bed for the first time.
25 juli 2026
Svar från Bensons For Beds - Bishop Auckland
Thank you for your lovely review! We're delighted to hear that your new double bed and mattress were delivered within a week and that our delivery team were polite and courteous throughout the process.
Thank you for choosing Bensons for Beds. We truly appreciate your support and hope to assist you again in the future😊
First time bed buyer
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left me to test out different mattresses. It was simple to find what I wanted and everything was explained to me while I was sorting out finance options. I’m just waiting on my new bed being delivered now as it won’t be ready until September (thats the only down side)
19 juli 2026
Svar från Bensons For Beds - Bishop Auckland
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to help you explore options and find the perfect frame and mattress. We understand waiting for your new bed can be a downside, and we appreciate your patience.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service from the two ladies!
18 juli 2026
Svar från Bensons For Beds - Bishop Auckland
We are so pleased to hear that you received excellent service from our team. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent service from initial purchase…
Excellent service from initial purchase in store to communication from aftersales and delivery. Would definately use again.
16 juli 2026
Svar från Bensons For Beds - Bishop Auckland
We're so pleased you received excellent service from your initial purchase in-store to the communication from our aftersales team and delivery. It's wonderful to hear you would definitely use us again. Thank you for your kind feedback!
Team Bensons
Helpful Assistant Steve who was able to…
Helpful Assistant Steve who was able to assist us in purchasing a bed that suited our requirements without any sales pressure. Very professional, personal service.
7 juli 2026
Svar från Bensons For Beds - Bishop Auckland
We're so pleased you received professional and personal service from our assistant. It's wonderful to hear they helped you find a bed that suited your requirements without any sales pressure.
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