Bensons For Beds - Biggleswade Omdömen 

Whilst out shopping for the day an hour from home I bought a dunlopillo pillow at £99.99. After 2 days use on changing the pillowcase the removable pillow cover ( that comes with the pillow and covers the latex insert) seam came apart. I tried to return to my local store to be told by the manager the minute you stepped outside a Benson for Beds store the product was no longer their ( the store) problem but my ( the customers) problem. He told me they don't sell defective products, suggesting the fault was mine and if I contacted customer services they would assess wether the alleged fault was a manufacturing fault or not. He even suggested that it was my responsibility to unpack the product in store to check it was suitable for sale or not before I purchased it. If these stores were franchises I would better understand his attitude but they are company owned. Customer services rang the store I bought it from who agreed to exchange, which they did. However this wasted two hours of my life and cost me in petrol to replace a faulty product. Shocking customer service.

Discounts deals, knowledge

Friendly,knowledgeable and helpful staff .

Mohamed Hanif was very helpful and made the whole experience easy

Great Experience
Sultan was very patient, friendly and helpful as I was choosing a mattress at the Biggleswade store. I was there over two hours trying lots of mattresses and asking lots of questions, all of which were answered in detail. I finally chose my mattress and walked away happy and very satisfied. Nothing was too much trouble for Sultan and the other staff were equally as friendly and chatty.

Excellent service from Manager in Biggleswade store, who I understand has now moved on. Great deal offered on an expensive purchase. Delivery drivers Janis & Chichi very helpful and delivered to bedroom with no issues.

We were left alone to peruse, when we did need service, the gentleman was polite informative and not pushy, he answered all our questions. We purchased a mattress sorted out delivery very quickly. Prefect buying experience.

I was warmly greeted by Mohamed Hanif at the Biggleswade store and I said I was looking for a new mattress. He asked a few questions, showed me around 8-10 mattresses that he thought would be suitable (at varying price ranges), each time kindly encouraging me to try them out to see if I found them comfortable. He then asked if I would like some time to look around/to try any others, and assured me that he would be more than happy to help if I needed him. I tried many more mattresses, but in the end opted for one that Mohamed had suggested at the very start! The level of service I received was fantastic and I was grateful to receive all the information I needed, as well as the space, time and freedom to browse (and test mattresses) at my leisure. I also spoke with Mohamed's supervisor, Mumin Ahmed, who was equally kind, friendly, courteous and patient. I did not feel pressured into buying anything at any time, I would highly recommend the Biggleswade store and I hope that Bensons for Beds will read this review and take the time to thank their staff members for their support.

Very good choice of beds & mattresses, gets a bit confusing though the more you lay on. The staff gave me advice that made it a bit easier.

Very helpful, professional and knowledgeable. Could not have done more to meet our needs.

Sultan was very helpful, was a easy and simple and everything was explained clearly, can't wait for the new bed

Excellent customer service and a relaxing, welcoming environment. Mohamed took his time to talk to us about our specific situation and recommended mattresses based on our very different tastes as a couple. The attention we received as customers goes far beyond any other stores in the area, and we felt very well cared for. Mohamed is a genius and inviting conversationalist. If I had to make a complaint, it would be that we couldn't spend more time getting to know him! Interesting fellow.

Mumin Ahmed, was very attentive and helpful whilst we were in the store.

A great selection for chose.
Very helpful young man.
But a long wait for the order to come which I do understand is because the headboards are made to order

Great customer service from Mohammed and great sale products

Assistant was very helpful and patient with us

knowledgeable and helpful staff, gave various options for our requirements

Good shopping experience. Staff were friendly and knowledgeable.