Bensons For Beds - Barnstaple Omdömen 

Friendly, knowledgeable and not pushy

Clear answers to all our questions
Ordering explained at each step

Fast efficient and knowledgeable service. Understood exactly what I wanted.

Fantastic Sales experience. Straight Forward and Honest. Would recommend.

We purchased an ottoman bed and mattress. We have never had an ottoman bed before but thought that the under bed storage would be very useful. In store we sought advice from the staff and they said that you could use any mattress with any bed. We never had the opportunity to try the mattress which they recommended with the front opening ottoman bed base. The bed was delivered and I am unable to lift the ottoman with the mattress we were sold.
We contacted Bensons and they sent out new pistons rated at 800N to replace the 500N pistons it was delivered with. I was then able to lift the bed but couldn’t lower it. Bensons sent out a man from Homeserve who said there was nothing wrong with the bed or mattress. There clearly is if a bed that is made for lifting cannot be lifted by me ( I am female 5 foot 4 inches and weigh 9 stone 7 pounds). My husband bought a weight gauge and lifting the bed showed it required a lifting force of in excess of 30kgs. The health and safety guidelines are nothing in
excess of 13kg should be lifted by a female from shin height. Bensons have been very unhelpful in this situation. We have never slept on this bed and fortunately we have another bed in another bedroom. This clearly needs resolving. The mattress is obviously too heavy and we were miss sold the two items together. The Customer Service attitude is very much that there is no fault and totally ignores the risk of personal injury.

Helpful assistant, who was knowledgeable enough to assist me with making my final decision

Polite helpful staff. Prompt delivery.

Very welcoming atmosphere, given time and space to view the beds.

Polite knowledgable staff member and the store had a good selection of mattresses.

Excellent customer service gave great advice.

Very helpful staff member who we delt with know his stuff and was good with are son who the bed was for

The young lady whose name was Susan, was very friendly, helpful, explained everything clearly for us, lovely service

There was a great range of beds to choose from. When we found what we wanted, the staff were friendly and very helpful. The delivery was on time and in great condition. Very happy.

We went to our local showroom, they had a massive selection of beds, the sales assistant was brilliant and obviously has been there for a while, she knew exactly what she was doing, good knowledge of the bed specifications and design details, we haven't had the bed delivered yet but I'm sure it will be fine,

Good communication, excellent delivery, fantastic product.

Very helpful & knowledgeable staff. Pleasant experience all round. Thank you

Sue was a well informed and friendly sales operative, with just the right level of assistance, we didn’t feel pressured at all.