Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... Se mer
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Plats
Byt platsUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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Det här tycker kunderna
Jonathan was very knowledgeable about the product. Pleasant manner and didn't rush us to make a decision. Friendly atmosphere. One of the best experiences we have had when purchasing a large item.... Se mer
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Overall, a straightforward transaction in the store when we decided on which divan & mattress suited us. The date we agreed on for the delivery in February went ahead as planned. As promised, a tele... Se mer
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As soon as we walked into the store Dmytro walked over and helped us he was friendly polite and efficient.
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Företagsinformation
Om Bensons For Beds - Altrincham
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, Storbritannien
- 1619282704
4,7
Utmärkt
324 omdömen
Ber kunder att lämna omdömen
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As soon as we walked into the store…
As soon as we walked into the store Dmytro walked over and helped us he was friendly polite and efficient.
19 juli 2026
Svar från Bensons For Beds - Altrincham
We're so pleased to hear that our team member was friendly, polite, and efficient in assisting you as soon as you entered the store. Thank you for your wonderful feedback!
Team Bensons
No Rush!!
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us to see and try several different types so we could experience the different degrees of hardness/ softness until we found one that both of us found comfortable. Although we were aware that it was past closing time, we were never given the impression that we ought to hurry up - quite the contrary! Thank you for your help and guidance.
R & JB
11 juli 2026
Svar från Bensons For Beds - Altrincham
We are so pleased to hear you received such personal attention and guidance from our team, even close to closing time. It's wonderful that you found a mattress that was comfortable for both of you. Thank you for your kind words!
Very helpful sales staff
Very helpful sales staff. Delivery, set up and removal of old mattress exactly as promised.
4 juli 2026
Svar från Bensons For Beds - Altrincham
We're so pleased you found our sales staff helpful. It's wonderful to hear that the delivery, set up, and removal of your old mattress were exactly as promised. Thank you for your kind feedback!
Team Bensons
Good experience
Jonathan was very knowledgeable about the product. Pleasant manner and didn't rush us to make a decision. Friendly atmosphere. One of the best experiences we have had when purchasing a large item. Nothing was too much trouble.
4 juli 2026
Svar från Bensons For Beds - Altrincham
We're so pleased to hear you had such a positive experience when purchasing a large item! It's wonderful that our team member was knowledgeable, pleasant, and didn't rush your decision, making for a friendly atmosphere. Thank you for your kind feedback.
Team Bensons
Very efficient and helpful and this…
Very efficient and helpful and this applies to the delivery men as well.
29 juni 2026
Svar från Bensons For Beds - Altrincham
We're so pleased you found our service efficient and our delivery team helpful. Thank you for your kind feedback!
Team Bensons
Salesman was very good
Salesman was very good, extremely helpful in making choice of mattress.
Arrived on day quoted.
Not impressed by delivery men.
16 juni 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Altrincham
We're glad our salesman was very helpful. We appreciate your feedback regarding the delivery team and will address this internally.
Team Bensons
Highly Recommend
It was a great experience. I didn't know how to choose right mattresses at all. Jonathan helped us to choose right one and explained everything.
6 juni 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Altrincham
Thank you for your kind words. We are so glad you had a great experience.
Team Bensons
Svar från Bensons For Beds - Altrincham
We're glad our team was helpful and friendly and gave you great service. Thank you!
Team Bensons
Excellent customer service from start…
Excellent customer service from start to finish. John in the store placed our order as there was an issue online. The delivery guys were efficient and we are really pleased with our new divan base.
1 juni 2026
Svar från Bensons For Beds - Altrincham
We are so pleased to hear about your excellent customer service experience from start to finish! It's wonderful that our team could assist with your order and that you are happy with your new divan base. Thank you!
Team Bensons
Great service
Great service. Sales staff was very informative and helpful. Delivery team were great and set up our beds quickly. Very happy
1 juni 2026
Svar från Bensons For Beds - Altrincham
We're so pleased our sales staff was informative and our delivery team set up your beds quickly. Thank you for your wonderful feedback!
Team Bensons
We have just been bed shopping with my…
We have just been bed shopping with my husband at the Altrincham Bensons for Bed and had a very unpleasant experience.
We were about to spend between 1K and 2k in your store but we are now taking our custom elsewhere.
When we walked in the lady that greeted us told us that there was 20% of all beds. We were looking at the Tempur. She told us we would get 20% off the bed and the pillows. This turned out to be incorrect
We decided to go for the super king Tempur mattress in soft and the manager who we think was Chris, told us we could have it for 1888 and calculated this on the ladies phone and showed us the price. We then enquired about refurbished options and they looked on a laptop and said there wasnt any in super king soft. So we asked about delivery times for the new super king. She told us 17 June.
The manager then sat down and started to show me the discounts we were getting. He then told us we would be paying £2088 in total. I referenced back to the £1888 figure we had agreed earlier and he said i was asking it up. He started shouting and getting inpatient saying he needed to meet his targets and he would give it to us for 2000. At this point we both thought his attitude to be rude and aggressive. The lady apologised as she said the other figure of £1888 must have been a mistake. But good customer service would have honoured that original figure quoted. We also didnt appreciate being shouted at and his aggressive tone at all. I am not surprised at all that hes not meeting his sales targets if he speaks to customers like that.
We walked out. Never to return to that store again.
30 maj 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Altrincham
We’re very sorry to hear about your experience in store and that this has led to you deciding not to proceed with your purchase. This is certainly not the level of service we expect, and we completely understand how disappointing and frustrating this must have been. Please be assured that your comments will be formally fed back to the store management team so that this can be fully reviewed and addressed. We do appreciate you bringing this to our attention.
John was excellent....friendly relaxed…
John was excellent....friendly relaxed and knowldwgeable
27 maj 2026
Svar från Bensons For Beds - Altrincham
We're delighted to hear our team member was excellent! Thank you for your kind words.
Team Bensons
Svar från Bensons For Beds - Altrincham
We're so glad you found ordering easy and appreciated the many choices! Thank you for your positive feedback.
Team Bensons
Svar från Bensons For Beds - Altrincham
We're happy you got a great deal.
Team Bensons - Jess
Excellent service
Excellent service. Bed is so comfortable. Kept up to date with every stage of delivery which went smoothly with friendly delivery service
10 maj 2026
Svar från Bensons For Beds - Altrincham
Thank you for your wonderful feedback! We're so pleased you're enjoying your comfortable bed and that our delivery service was smooth and friendly.
Team Bensons - Jess
John’s infinite patience
John’s infinite patience and good humour made an experience which is potentially challenging for an 84 year old positively enjoyable.
15 maj 2026
Svar från Bensons For Beds - Altrincham
We're so glad to hear our team's patience and humor made a potentially challenging experience enjoyable. Thank you for your kind words!
Team Bensons - Jess
Pillow search
Looking for comfortable pillow due to neck issues.Janet really helped me.provided advice and different options and let me try them out with no pressure.
10 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Altrincham
So glad Janet could help 😊 No pressure, great advice, and the chance to try options properly—thanks for sharing your experience with us✨
Fabulous and helpful service from start…
Fabulous and helpful service from start to finish can’t recommend them highly enough
4 maj 2026
Svar från Bensons For Beds - Altrincham
We're so happy to hear that you found our service fabulous and helpful from beginning to end! We appreciate your high recommendation very much.
Professional assistant
Welcoming, knowledgeable assistant
Good range of beds to choose from
30 april 2026
Svar från Bensons For Beds - Altrincham
We're happy to hear you felt welcomed and found our team knowledgeable. We appreciate your feedback on our bed selection!
Team Bensons
Great customer Service
We were greeted by John from the sales team and asked what we were looking for. He was very knowledgeable and knew all the products on offer. There was no hard sell just answers to our questions which resulted in a sale. Great customer service.
26 april 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Altrincham
That’s great to hear! We’ll be sure to pass your kind words on to John — thank you for choosing us.
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