Beginning Boutique Omdömen 

They told me my order would take 5-10 working days and yet my order has still not arrived. I’m extremely disappointed and worried I will not have a prom dress for my senior prom. I have even emailed them and they never responded to me. It’s very frustrating because everyone has said they love this company.

I bought this dress to wear as a bridesmaid in a wedding, and when I received it I tried it on and was very happy with the look and fit.
I wore it once, less than 3 months after I bought it, for 5 hours for the wedding, washed it as per the instructions and in a garment bag for extra protection and it has torn on the back after one wear and one wash (see photos).
When I reached out to the team to discuss options, as I do not believe this meets the standards for acceptable quality under Australian consumer law, they implied that that I was lying about how the tear happened and were unhelpful, refusing to discuss options other than a (meagre) partial refund or 50% code for a future purchase (of which I can guarantee there will be none as I do not wish to spend anymore of my money on a dress that doesn’t last more than a single wear.)
Do not buy from here, their customer service is insulting and unhelpful and their dresses are not made to last more than one wear and wash, by the customer service team’s own admission.

Charge you $14 for a return — insane.

Absolutely adore getting clothes from here, everything is so beautiful and so beautifully organized. They’re the sweetest with packaging and their customer service is the best. Definitely order from them you’ll love anything you get from their boutique! 💕

I couldn’t even find words on how much I adore the items I received from Beginning Boutique. I started my first order only to try if quality was good. I’m on my 3rd order now and I got some for my daughter too lol she was amazed too with the dresses. Thanks so much Beginning Boutique ❤️

I never received my order and then they said I was a liar and wouldn’t provide me with a refund or the items I ordered. Very annoyed and disappointed. Do not order.

I ordered a dress. The shipping said it would take 5-10 business days to arrive. It arrived after the time it said it would. When I opened it, the quality is no where near expected for a 93 dollar dress. I went to return it and the amount that I would get back is only $68. This seems kind of ridiculous amount to be taken out especially when the quality is not adequate. I will not be ordering from here again.

Their 2 weeks return policy for refund is a little too tight for people who travel.

Excellent customer service, my daughter ordered the wrong size. I emailed the Beginning Boutique team and they were very responsive and updated the order no questions asked! Michelle in particular was lovely to deal with. Great website and lovely items. Thanks

Trisha at Beginning Boutique was amazing. Prompt, respectful, clear and concise with her communication. she actively made sure I was informed of any updates on the item I was questioning about not only on the day of the enquiry, but days after, providing a human touch to customer service that can often feel robotic and scripted. A genuinely committed CSR.

Only giving 2 stars because the quality of the items I had bought were not it. I returned my items within an hour of receiving them but on a positive note, the customer service was very nice and helpful. I love the return feature that allows you to buy and print the return slip at home so it was super easy and convenient :)

Im always so impressed with this store. I have ordered so much from them and have never been let me down. Their sales are incredible and just now I ordered the 3 for $99 and it came in two days….

Their clothes are always beautiful, tote bags and even the packaging. I know when I shop from this store I will always get quality products.

Customer service were kind and straight to the point. They listened to my concerns and gave me several options for me. They responded very quick to my emails and were very kind.

I have never received such incredible customer service in my entire life!!!! I spoke on the phone with the most lovely woman ever( Chantal I think?), who helped fixed my issue in a matter of minutes. She was so patient and compassionate for my issue, and provided a solution that I was so happy about. Her kindness and customer service was genuinely outstanding, and if anyone at Beginning Boutique is reading this, please know that she is a gem!!! This experience was so satisfying, and I’m so thankful for her amazing work. Thanks again, this experience has prompted me to always shop here! 🩷

I absolutely LOVE beginning Boutique the customer service here is UNMATCHED. I had an issue with my order& they way that the lovely Michelle delt with it has made me a life long customer. Michelle fixed it efficiently with no stress I have never loved a clothing brand more. The quality of the dress we perfect& got delivered in 1 day!

I had a terrible experience ordering from Beggining Boutique and want to warn others. Their returns policy is ridiculous and completely unreasonable. Please read it carefully before purchasing!! When speaking to their customer service team regarding their returns policy, they were condescending and rude. Customer service is everything for brand reputation and consumer loyalty and these guys have it all wrong! If they only met me half way with my enquiry and made me feel like a valued customer, I would have not felt the need to deter family and friends and spread my negative experience resulting in a huge loss of potential customers for them!
If you are reading this Beggining Boutique, please do yourself a favour and review your returns policy to be more realistic and achievable for your customers!! Some customer service training wouldn’t go astray either.

The dress sizes are massive and the email response I received after asking for an exchange was really condescending for no reason. I’m a size 12 usually, and a size 10 mini dress I ordered (hoping for a tighter fit) was like a parachute on me. It was so big it was almost funny, but then I had to spend $60 getting it tailored and nothing was really that funny anymore. I understand if you can’t provide exchanges on outlet products, even if they are unfit for purpose, but what I don’t expect is to be belittled and treated as stupid for daring to ask. Please avoid, they will make you sorry for shopping there.

Literally worst experience with their company and customer service. If I could give zero stars, I would.

I purchased clothing from their company to be shipped to London. Easy enough right? One month later- never arrived. No tracking details, no confirmed purchase emails, nothing. I reached out to them to ask and they said don’t worry it’s coming. A week later still nothing. I email back saying the link they provided me shows it was returned back to them. They said customs returned it and they tried to contact me. They absolutely did not and when I asked for proof of this, they couldn’t provide that. So they said they’d charge me $83 for a customs fee (which wouldn’t even be applied because it didn’t pass through customs, it was sent back) and $25 to return it back to them. I got charged a return fee as if I received the clothing and decided nope I don’t like them, I’ll return them. But I never even received anything!! So essentially they want to deduct $108 from my refunded amount when they receive the clothing, for a package I never received after waiting over a month for it. They said when you purchase from our company it’s in our terms and conditions. They also stated once the clothing leaves their warehouse, they’re not responsible. So I guess if your products get lost on the way to you- good luck guys cause Beginning Boutique isn’t responsible for your purchase!

I mean…. come on what in the world.

Honestly, shopping with Beginning Boutique has been my fave online shopping experience in a long time. From great quality of products, amazing size inclusiveness, a super easy exchange/ return system and a lovely team of people that deal with customers in a friendly and professional way. 20/10 company xxx

Phenomenal cystomer service, only took a few hours within sending an enquiry for a response and resolution!