Coffee seems overpriced in order to squeeze money from their 25% discount for those joining having purchased a Sage/Breville machine. The lack of ability to rate each coffee on personal taste is als... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Se mer
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Se mer
Ich hatte zweimal eine Anfrage auf Stornierung gehabt und beide Male konnte das Problem schnell gelöst werden. Ich bin sehr zufrieden mit dem Kundenservice , mit der Schnelligkeit und Problemlösung.
Företagsinformation
Skrivet av företaget
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrivet av företaget
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktuppgifter
4,3
Utmärkt
719 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My order was lost in transit
My order was lost in transit. They reordered it and sent me a bag of my choice.
29 januari 2026
As there was no reference to a case number in your review request, I responded to the current outstanding case, which has been dragging case 104700047No ownership.Not sure why my email is being ignore
Not sure why my email is being ignored. Frustrating!!
29 januari 2026
Svar från Beanz
Thank you for your feedback. Our records show your case concerned the roast/date code on your bag of beans. After confirming with the roaster that the printed date contained a typographical error, we provided that update and closed the case as resolved. We do not show any unanswered messages on this case.
They sorted the issue quickly and with…
They sorted the issue quickly and with no fuss. Great service
22 januari 2026
Got in touch with them through email…
Got in touch with them through email about some beans I ordered they replied quickly and sorted it out
29 januari 2026
Beanz customer service is Amazing
Beanz customer service is Amazing. This is the second time I have an issue with an order and they promptly, effectively and efficiently took care of it. I am so happy getting my delicious coffee from them since they know how to take care of their customers:)
Thank You!!!
28 januari 2026
They did not respond to my inquiry
They did not respond to my inquiry. I just got an email saying that they are closing my case and hope that I was satisfied. That after I was send beans that made my machine stop grinding and get stuck. I had to trow the beans away, After that, my machine was fine. The beans contained something that the Breville could not grind.
21 januari 2026
Svar från Beanz
We're sorry to hear of your experience. We do see that an email was sent to you on 12/30, but have yet to receive a reply. We're sorry to know that the email missed you. We'll send it again shortly. We'll be happy to help you from there.
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I was not happy with the beans that…
I was not happy with the beans that were sent two months in a row. I contacted customer service and the representative said pick any three bags of coffee and they would send to me for free. I replied and they never sent. I then called customer service and they said they put in another request. once again no one contacted me and no coffee was sent. I then received an email saying my case was closed. I contacted customer service numerous times and they did not help.
27 januari 2026
Svar från Beanz
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Incorrect order resolved
Fast response time and quickly solved my issues regarding an order
20 januari 2026
Fabulous coffee and fabulous customer service!
I was delivered a different flavour to my subscription but this was easily resolved with Beanz. Nikeziwe was extremely helpful and ensure that this was updated and a new bag of coffee sent out to me. Highly recommend beanz.com for their customer service - and the coffee is fabulous too.
26 januari 2026
Really good service from Beanz
Really good service from Beanz. I reached out to the team regarding one of my orders and Nikeziwe could not have been more helpful in resolving the issue quickly. Keep it up
26 januari 2026
Above and beyond
This customer service team has been so helpful and fast, going above and beyond in my opinion.
24 januari 2026
you sent me ground coffee not beas
15 januari 2026
Svar från Beanz
Thank you for your feedback. We’re sorry the complimentary coffee provided during the registration process was not the variety you were hoping for. Once your registration is fully completed, the promotional beans you receive will align with the offer details.
Very responsive and excellent customer…
Very responsive and excellent customer service to resolve my issue. I will absolutely continue to use them for my coffee needs.
21 januari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.