Absolutely fantastic customer service, I had a faulty order so I messaged them I got a rely very quickly I was offered a discount on the item or return. I returned it and was given a first time order... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great company, great products of high quality. Orders have always arrived quickly and beautifully wrapped. Free returns is a bonus. Recently sent a bikini back but only because it didn't fit me proper... Se mer
Företaget har svarat
Amazing customer service for European shoppers! Shopping online with UK stores can be tricky sometimes due to customs charges etc. Worry not with Beach Cafe however, as they make the whole process ver... Se mer
Företaget har svarat
Always love shopping with Beach Cafe- can be relied on for having a good selection of beachy things and a good availability of sizes, plus great for a bit of inspiration when you’re not sure what you... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop Designer Swimwear at Beach Cafe for a huge selection of beachwear by Seafolly, Vix & Melissa Odabash. Free Delivery on orders over £100 & Free Returns.
Kontaktuppgifter
London, W10 5AD, London, Storbritannien
- 02031764541
- info@beachcafe.com
- www.beachcafe.com
4,9
Utmärkt
282 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great shopping experience
Great shopping experience, really quick turnaround on delivery and packaged perfectly! Thanks
24 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hi Jane,
Thank you for your lovely review! We also love the we package up orders and hope you enjoy your new items this summer :)
All the best,
The Beach Cafe Team
Loved my purchases from BEACH CAFE and…
Loved my purchases from BEACH CAFE and having had an issue with my order, Joanna Christou, was extremely helpful. She was just lovely and I really appreciated it.
Thank you
Caroline
25 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Caroline!
Thank you for your lovely review and apologies again for any issues with your order, i'm glad we could have this sorted for you quickly. As always please do not hesitate to get back in contact should you need any assistance.
Kindest Regards,
The Beach Cafe team
Excellent service
Excellent service. Quick delivery and lovely packaging
27 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Karen,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
Excellent quick delivery and…
Excellent quick delivery and communication , and my dress is beautiful
27 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Amanda,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
I ordered a skirt from Beach Cafe,
I ordered a skirt from Beach Cafe,
I was very pleased with my purchase .
The service was extremely good ,
I received it within two days and was nicely presented,
Will definitely use again.
17 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Jeanette,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
Stylish Selection and Amazing Customer Service
I'm a recurrent client at BeachCafe store, and I must say that not only do I love the stylish selection you have, but your customer service is outstanding. Keep up the great work!
22 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Caroline,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
Gréât company and really good quality…
Gréât company and really good quality products.
12 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Jan,
Thank you for your lovely review! Remember to keep an eye on the site going in to summer as new drops are always being added :)
All the best,
The Beach Cafe Team
Great selection and fast delivery
I often shop at Beach Cafe as they offer a fantastic collection of resort wear including all my favourite designers - Vix, Melissa Odabash and Jets. Especially appreciate the promotions too ☺️
11 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Vanessa,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe.
The Beach Cafe Team
Always enjoy shopping with Beach Cafe
Always enjoy shopping with Beach Cafe, fast delivery and love a 15% Discount day! Melissa odabash bikinis expensive but great quality and make me feel good.
18 april 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Lisa,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
my new go-to for beach wear..
the price was fair, delivery was quick, customer service was pleasant, responsive and timely. and the product quality exceeded expectations. i highly recommend and would absolutely order again.
4 april 2023
Omdöme utan inbjudan
Really pro active and rang me directly…
Really pro active and rang me directly about my delivery. Super friendly and efficient a very lovely experience
30 mars 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Lisa,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team x
Thank you for helping after the item I…
Thank you for helping after the item I had originally ordered was unavailable due to an error, the assistant at Beach Café helped find a suitable alternative and had it delivered next day before I went on holiday. Very pleased with how they have handled this issue.
2 mars 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Augusta,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
Lovely service and super fast delivery
Lovely service and super fast delivery! Love my new bikini, thank you Beach Café.
2 mars 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Olivia,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team x
Underwhelmed and fed up!
Ordered goods which arrived speedily. Thereafter downhill. One item was incorrect and the other bore no resemblance to website photo. I returned them immediately and received confirmation of receipt on the 1st Feb. They state that returns can take up to 10 working days. Day 10 came and no refund received!
I chased by phone and apologies were made and I was assured that they would action the refund that day. Day 13 came and no refund. Chased again and it turns out they had not actioned refund as they said they would!
I expressed that this was clearly unacceptable and that i would be contacting my credit card company.
Finally, working day 14 it has arrived into my account. On looking at other reviews this seems to be an historic and ongoing issue.
Unsurprisingly, I will not be purchasing from them again.
14 februari 2023
Omdöme utan inbjudan
Svar från Beach Cafe
Hello,
Thank you for your review, please accept our apologies for your recent experience and delayed refund. We hold ourselves to a much higher standard of customer service and always do our best to keep in line with the 10 working day refund policy, and cant apologies enough for falling short on this occasion.
A member of staff has been in contact via email to offer a small gift as a way of apology.
Kindest Regards,
The Beach Cafe Team
Lovely selection of swimwear and a very…
Lovely selection of swimwear and a very friendly customer service team. Sadly the item I really wanted was out of stock but the team helped me find a perfect alternative and shipped it in time for my holiday!
9 september 2022
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Danielle, Thank you for your lovely review! Apologies again for the item you wanted being out of stock, however we are delighted that our team could assist in finding you a suitable alternative.
Should you need any further assistance, please do not hesitate to get back in contact.
The Beach Cafe team x
This is a great company to work with
This is a great company to work with. I got lots of advice on sizing - I’m in the larger side and always find swimming costumes very difficult to get right. I’ve now bought three costumes and have been absolutely delighted. I’m now looking at cover ups!!
15 juli 2022
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Elizabeth,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
I have always received top service with…
I have always received top service with my orders from Beach Care, quick delivery and great quality clothing. On one recent occasion when I needed to make a return for a fault that wasn’t so obvious, they were super efficient and sorted it out with courtesy and common sense. Thank you Beach Cafe 💕
12 september 2022
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Debbie,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
I was searching for a Hunza G bikini in…
I was searching for a Hunza G bikini in a specific colour on google. I stumbled across Beach Cafe who had the exact one I wanted - sold out everywhere else. I ordered on a Monday bank holiday and I had it mid day Wednesday (paid for standard shipping as well!). Great experience and would visit again.
29 augusti 2022
Omdöme utan inbjudan
Svar från Beach Cafe
Hello Ann,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
Vorsicht!
Vorsicht!
Schöne Mode! Versand auf eigene Kosten obwohl sie mit kostenloser Retoure werben. MwSt wird nachgefordert. Bin gespannt ob ich das Geld für die zurückgeschickte Ware ohne Probleme erstattet bekomme.
16 augusti 2022
Omdöme utan inbjudan
Svar från Beach Cafe
Hallo,
Vielen Dank für Ihre Bewertung und Ihre letzte Bestellung im Beach Cafe. Es tut mir sehr leid, wenn Sie unsere Informationen als irreführend empfunden haben. Nur um klarzustellen, dass wir tatsächlich kostenlose Rücksendungen anbieten, müssen Sie sich nur an unser nettes Kundendienstteam wenden, das Ihnen Ihr kostenloses Rücksendeetikett zusendet. Ab einem Bestellwert von 200 EUR liefern wir versandkostenfrei.
Aufgrund des Austritts des Vereinigten Königreichs aus der EU müssen unsere Kunden die Mehrwertsteuer für Waren zahlen, die nach Deutschland eingeführt werden. Wir senden jedoch immer eine E-Mail, um zu bestätigen, dass unsere Kunden diese Zahlung gerne leisten, bevor wir Ihre Bestellung versenden, um Probleme nach dem Versand der Bestellung zu vermeiden.
Sollten Sie Hilfe benötigen, lassen Sie es mich bitte wissen.
Alles Gute,
The Beach Cafe Team
ACHTUNG ! MIESE MASCHE
Ich hatte eine Auswahl bestellt und wollte eine Retoure machen für die 2 Teile, die nicht passten und den Rest behalten. Das Rücksendelabel war wie auf der Webseite beschrieben nicht dabei. Ich habe 5 Mails und mehrere Anrufe getätigt seit 2 Wochen, um den Rücksendelabel anzufordern. Es wird gesagt, sie schicken es, aber es tut sich nichts. Eindeutig eine miese Masche! Ich werde jetzt auf meine Kosten die Sendung zurückschicken und über Paypal einen Konflikt eröffnen und alles nachweisen. Ansonsten lasse ich mir das nicht gefallen und werde rechtliche Schritte dagegen angehen. Wenn Sie es offen kommunizieren dass man noch zu den Preisen die MWST bezahlen muss und die Rücksendung tragen muss, würde man die Möglichkeit haben selber zu entscheiden, ob man bestellt oder nicht. Aber so hinterhältig.....
27 juli 2022
Omdöme utan inbjudan
Svar från Beach Cafe
Hallo Sevel,
Vielen Dank für Ihre Bewertung, ich hoffe, es geht Ihnen gut.
Bitte akzeptieren Sie meine aufrichtige Entschuldigung für Ihre jüngsten Erfahrungen mit dem Beach Café. Wir bieten in der Tat kostenlose Rücksendungen an, dieses Etikett muss per E-Mail angefordert werden, und es tut mir sehr leid, dass sich Ihre Anfrage verzögert hat. Ich sehe, dass Ihnen das Rücksendeetikett am 28.07.2022 zugesandt wurde, und ich glaube, dass dies für Ihre Rücksendung verwendet wurde Waren.
Wir tun immer unser Bestes, um auf alle Anfragen nach Rücksendeetiketten innerhalb von 24 Stunden nach Erhalt zu reagieren, und bedauern sehr, dass dies bei dieser Gelegenheit nicht gelungen ist.
Bitte lassen Sie mich wissen, wenn ich in Zukunft bei irgendetwas behilflich sein kann.
Mit freundlichen Grüßen,
The Beach Cafe Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.