BDR Group  Omdömen 178

Diane and the mobile team have been fantastic!
The process of setting up a new contract has been simple and easy. - A job that we have been putting off for so long, because of the time I thought it would take, has taken no time at all!.

All questions that I had were answered before I could ask them. Contacting the team is easy, there is no waiting for a response, it has been almost instant! Customer service is priority for the team.

Overall just a great company to do business with! :D

Excellent service received from Phil Fielding who reacted at short notice to assist with arranging the necessary systems access for a new starter. I have always found Phil to be very helpful and willing to go the extra mile in the provision of customer support to the business, so I wanted to take the opportunity to post a review in recognition of his efforts.

Phillip Fielding is the backbone of my sanity. He understands what I need, even when I lack the knowledge/experience to use the correct terms for explaining. He is conscientious and is a credit to BDR group.

Thank you for your hard work, Phillip.

BDR have been great to work with when it comes to account management and technical support from 2nd/3rd line

They know our account well and have been supporting us for many years since the acquisition of the initial supplier.

Glad the sam people are there, great support from Rich, Steve and Mabel and now Ade.

I was supposed to get an engineer tomorrow but he turned up today and was so helpful.
Martin stayed until he fixed the problem (with the help of Richard).
Very friendly

Diane Doleman and the mobile team are a great bunch to deal with. Calls and emails are answered promptly and efficiently and issues are resolved expediently. They go the extra mile to ensure that great service is provided and it’s nice to refreshing to deal with a personable team 🤩

Philips calm and logical approach always puts me at ease. He methodically works through the stages and resolves the problems. It is a great comfort to have him looking after my company.

Absolutely brilliant company, we have used BDR Group for about 8 years now and our contact Diane Dolman has always sorted out any issues immediately and without any need for chasing up, would recommend them to anyone

We have worked directly with Phillip Fielding for a while now and nothing is ever too much trouble for him. He answers all emails straight away, he is always helpful and gets the job done straight away. We can always count on him as a business. Thank you for all your help Phillip!

We recently worked with Phillip Fielding from BDR Group and were thoroughly impressed with his professionalism, expertise, and prompt response. Phillip quickly assessed a complex technical issue and provided clear, practical guidance on the necessary remedial actions. His calm and knowledgeable approach gave everyone confidence that the situation was being handled effectively.

We’re very grateful for his support and wouldn’t hesitate to recommend both Phillip and BDR Group for their exceptional service and technical insight.

After having a very poor experience with another IT company, BDR had changed our feelings with IT companies in UK. They are very professional and proactively addressing our needs. Their Technician Phil Fielding is very knowledgeable and very helpful! Highly recommended to all businesses big or small.

Phillip from the support team is always ready and willing to help with any query I have. He consistently communicates with everyone to ensure a smooth process from start to finish!

BDR have been very supportive in resolving issues for our charity. Dean Mitchell in particular has always been a reliable contact, providing great service in a timely and helpful manner.

We have been with BDR for many years and during all of that time, Dean Mitchell has gone over and above when we have had any issues. He is always willing to help and sorts issues speedily and if explanations are required he always aims to inform you in a way you will understand. During our office move, we had complex IT issues and Dean ensured we were able to work using his expertise. Thank you Dean.

Excellent support provided by BDR in setting up our new phone/internet system. Great communication and support with any issues that came up. BDR staff were excellent and interacted with our employees brilliantly. Highly recommended.

Since joining the company some 16 months ago there has been several occasions when we have needed complex technical assistance and needed it promptly.

On each occasion, Dean Mitchell, of BDR, has been available on the phone with an in-depth knowledge of our business and technical infrastructure. On each occasion Dean or a trusted member of his team managed the incident and kept us briefed throughout and provided a close report with recommendations. Dean and his team help our business to stay safe and connected. Thank you.

Diane Dolman and the mobile team at BDR have been nothing short of brilliant whilst looking after our mobiles and landlines. I have leant on their knowledge and experience several times and they have always found a quick and cost effective solution. I would recommend engaging with them for any of your communication needs.

We've had a longstanding relationship with BDR, I have dealt personally with Diane Dolman for nearly 10 years. Diane is always exceptionally responsive, nothing is ever too much trouble and I am never waiting for a reply! In the events Di is off, the mobile team always pick up the enquiries equally as fast. Great to have a company to deal with who you trust!

We have had the most awful experience with this company. Ever since BDR acquired the company who looked after our IT we have had issues.

As a regulated company we are required to record all our calls and keep these for a minimum of six years. BDR deleted all calls from one of our employers at the start of the year which has caused us huge issues. Recently BDR failed to commence call recordings of a new employee for a month which again has caused us huge compliance issues.

They have now threatened us with legal action as we are migrating our services to a more reliable and reputable company.

From our experience i would recommend you avoid this company.

We have been with BDR for many years now and for the last few have had Diane Dolman as our primary contact. Nothing we ask is ever too much trouble for her, and is dealt with quickly. She is always supportive, friendly and cheerful. We would not hesitate to recommend.