London Power Omdömen 304

I've had mixed experiences with London Power over 3 years. While interacting with agents like Alicia or Imogen was pleasant and efficient, unresolved issues with billing and smart meters make me hesitant to fully recommend them. The website is simple to use, but the service can hit or miss. Needs improvement overall.

I called to query the increase to my monthly payments which they had recommended. Richard D answered my query fully and explained clearly the reasoning behind it. He gave me alternative options to consider and discussed these with me. I’ve been with London Power for some time and generally found them helpful and responsive,

Been with LondonPower for over 3 years, simply put they are the best energy supplier we have ever had. Easy to use website, no issues with the smart meter and excellent customer service. Can see why their/Octopus's customer service is rated so highly

Alicia was friendly and attentive from the start of the call. She made sure to take time to listen and answer my queries with sufficient details. She also followed through in the actions and assured me on the next steps. It was amazing speaking to someone who out the customer needs first.

Good job done by Kess.

Alicia was amazing! So helpful! It’s not often you speak with an energy company and genuinely have a good experience! You should invest in more agents like Alicia.

Thanks Alicia J for your outstanding customer service. Very helpful and polite.

Yele at London Power was very helpful.

Been with LP a good few years. Moved home and found the supplier there did not hold the same attentive qualities. So now back with LP and I’m so glad. Staff are so helpful and always go above and beyond to help. Alicia was very helpful and supportive in making my switch over a smooth and easy.

Yele was knowledgeable and helpful, and solved several issues switching my account

The person i spoke to, told me the answer i needed and where to find it, therefore all good. Wait time was good also.

Alicia J was very helpful with all the information about the changing my gas/electricity supply for a new address.

Great experience dealing with Aishah today. Very knowledgeable, set me at ease on transferring my supply to new home. Great service from online to contact service. So happy with them.

Damilola responded to my query very promptly and resolved it efficiently

Excellent customer service - quick and helpful responses to emails. All communications are clear and concise. Would not hesitate to recommend.

Great experience thanks to Youssef A.
Thank very much for your help with everything.

Shockingly poor service. Our gas smart meter was not sending readings for over a year and when it was replaced they could not get a reading so tried to charge on a high estimated read for over a year adding potentially thousands to our bill but after complaining kindly offered £75!!!!! and then proposed a lower estimate based on a high user with no justification. AVOID!

Imogen was very helpful in arranging for a refund and reduction of monthly payments for a tenanted flat that I own. The newish tenants are more frugal than previous tenants which had resulted in a larger than necessary credit building up.
Also she has requested a call back to get my home gas meter put onto my home smart meter.
Very helpful, very pleasant and very efficient.
Jane, East Sheen

Customer service was helpful in arranging for our gas meter to be fixed

For the last 4-5 months London Power have repeatedly overcharged us for energy. This has led to us receiving monthly bills of £400-500 (for a one bedroom flat), when the bill should in fact be £60-100.

Each month we have phoned them and they have confirmed that this is a "data transposition error" where they have mixed up our night and day time rate. They then credit our account and promise that this won't happen again. A couple of days ago we received a bill for £560 for January.

This is shockingly incompetent. We're lucky that we identified this error, other more vulnerable people might not have queried this and ended up paying thousands of pounds which they do not owe.

The fact that we have raised this with London Power on 4 or 5 occasions now and they have not resolved this is unacceptable.