Customer service was fantastic contacting prior to shipping. The tires arrived 2 days earlier than expected. Only positive vibes to BB Wheels and my Venom Tires. Which only BB Wheels was able to get... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stay away from BB Wheels and XXR wheels. CRAP CS. BB Wheels has the worst CS and owns 3 competitive companies and a CS team of 1 to 2 people. This is a 30 day old brand new "XXR Wheels" rim that h... Se mer
Your representatives were very knowledgeable and extremely helpful in verifying fitment for my 2020 Ford Explorer. I ordered my wheels yesterday 12AUG2026 and they will be delivered and on my truck by... Se mer
Johnny is very professional and helpful. I appreciate that he went above and beyond calling to let me know i ordered parts I did not need and took care of canceling that portion of my order. Communic... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Kontaktuppgifter
209 County Road 156, 56307, Albany, USA
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4,0
Bra
728 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast shipping
7 februari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Keith,
Thanks for your review! We're glad you were happy with our fast shipping. Let us know if you need anything else—we appreciate your support!
Thank you,
BB Wheels
Absolutely horrible service
Absolutely horrible service, sold me a wheel that would not even go over my brake calipers, they did reach out about a possible offset issue which I was prepared to deal with by using a spacer if needed. However the issue is with the barrel of the wheel being too small to clear the calipers. They offered me a return if I was to pay almost 300 dollars. I used pay Tomorrow and if I return the wheel i would have almost 500 dollars basically stolen from me. I reached out multiple times by email to someone names Stephanie who originally said i would have to pay for a restock fee. How ever after explaining the situation and saying I should not be held responsible for their mistake, I have received no response.
Correct it was discussed that it may hit the brake caliper due to offset!!! Offset on this wheel would make NO difference as the caliper hits the inside of the wheel barrel. The inside of the wheel diameter is not big enough to clear the caliper. This is no custom setup, the brakes on the car are 100% stock and pictures were provided to show proof. Absolutely sorry company to not take fault in a wheel you sell to fit.
22 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Lathon,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation.
As discussed during our phone conversation, we did go over the potential brake caliper clearance issues before finalizing your order. We also mentioned that while we could review the fitment based on the provided information, we couldn’t guarantee 100% compatibility, as custom setups can vary significantly. Despite these uncertainties, you chose to proceed with the order as is.
Regarding the return, our policy includes a restocking fee, which was clearly communicated, and covers processing and handling costs. We understand this can be frustrating, especially when dealing with financing services like Pay Tomorrow, but these fees are standard across many custom wheel orders.
We apologize if there was any delay in communication. Our team strives to respond promptly, and we regret any inconvenience this may have caused.
Thank you,
BB Wheels
Great price and free shipping can’t…
Great price and free shipping can’t beat it!
29 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Jobe,
Thank you for your kind words! We're glad you enjoyed the great price and free shipping. We appreciate your support!
Thank you,
BB Wheels
Affordability is #1 in my line of…
Affordability is #1 in my line of business easy in and out, if and when my shipment arrives i will inform my driving buddies on your reliability and prompt service.
28 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Scott,
Thank you for your feedback! We’re glad to hear that our affordability meets your business needs. We appreciate your trust and look forward to delivering a great experience. Once your shipment arrives, we’d love to hear your thoughts. Your recommendation to your driving buddies means a lot to us—thank you for choosing us!
Thank you,
BB Wheels
Highly recommend
I ordered a set of wheels and they were quickly shipped .
They unfortunately were stolen upon delivery by the time I got home .
BBWheels and their guaranteed delivery was very easy getting everything situated in order to get a replacement order .
I highly recommend them .
19 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Chase,
Thank you for sharing your experience! We're sorry to hear about the theft, but we're glad our guaranteed delivery process made things right for you. We appreciate your recommendation and are always here to help!
Thank you,
BB Wheels
Great pricing
Great pricing, quick delivery, and if you purchase the insurance they honor it. I’d stay away from lexani brand tires though they do not hold up very well.
24 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Ronnie,
Thank you for your feedback! We're glad you enjoyed our pricing, fast delivery, and hassle-free insurance. We appreciate your insight on Lexani tires and your honest review. Let us know if we can help with anything else!
Thank you,
BB Wheels
Sent the wrong wheels was going to ship…
Sent the wrong wheels was going to ship 2 of them back to replace with fronts and decided to just purchase the two fronts and use the four aftermarket for the rear. They offered 25.00 for the hassle. When I was able to get into the tire shop they stated that the wheels I. The rear will not mount with the 4 aftermarket wheels and I would have to use 2 of the steel wheels on the inside. This left with 2 unopened wheels tried to return them for refund or take off of my account. SANDRA stated that the 25.00 for the hassle was so I would keep them keep in mind this was offered before I knew that they wouldn’t fit correctly and she stated that there is nothing the shipper will do making it sound like I am stuck with the wheels. And they aren’t wheels they keep in stock they seem to be dropped ship from warehouse
9 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Thomas,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the situation. To address this, we sent return shipping labels to assist with sending the wheels back for a resolution. The $25 was offered as a gesture of goodwill for the initial inconvenience; however, we understand that this may not have addressed your concerns fully once fitment issues arose.
We take customer satisfaction seriously and regret any frustration this caused. Please don’t hesitate to reach out to us directly so we can explore any remaining options or clarify further. Your feedback helps us improve, and we truly value your patience and understanding throughout this process.
Thank you,
BB Wheels
Easy to pay and wonderful price!!
Easy to pay and wonderful price!!! This is my second order!!!!
7 januari 2025
Omdöme utan inbjudan
Svar från BB Wheels
Brad,
Thank you for your continued support and for leaving such a wonderful review! We're so glad to hear you found the payment process easy and appreciated our pricing. It means a lot to us that this is your second order—looking forward to serving you again in the future!
Thank you,
BB Wheels
Very fast customer service
Very fast customer service, helped me fix an order error in less than 24 hours.
19 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
James,
Thank you for your feedback! We're so glad we could quickly assist you with your order. Providing fast and efficient service is always our goal. We look forward to serving you again!
Thank you,
BB Wheels
I was very impressed with their…
I was very impressed with their customer service. I left a voicemail after hours and Brenenan called me first thing in the morning fixed my order and finalized everything.
Will be ordering agai.
19 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
DJ,
Thank you so much for your kind words! We're thrilled to hear that Brennan was able to assist you promptly and resolve your order. Providing excellent customer service is our top priority. We look forward to serving you again soon!
Thank you,
BB Wheels
Great customer service
Great customer service. I would definitely buy again from BB Wheels. Thanks for all the help.
10 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
Todd,
Thank you for your wonderful feedback! We’re so glad you had a great experience with our customer service. It means the world to us that you’d choose BB Wheels again. If you ever need anything, we’re here to help. Thanks for your support!
Thank you,
BB Wheels
I ordered a set of expensive tires for…
I ordered a set of expensive tires for my tires and had them put on within 5 days found out one of the tires was out of balance bad so I called and they said you can send the informations from the tire shop and we might be able to help or you can just buy another tire and hope that the manufacturer can give you a refund all I wanted was a tire that would balance out like the other three I wish they would just make it right and if they are a family buisness you would think they would
9 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
Hunter,
we understand your frustration and want to assist you. However, we are unable to diagnose the issue with your tire if communication is interrupted and the necessary information is not provided, and our phone calls are being hung up. To proceed with warranty assistance, we will need the tire readouts indicating the excessive weight. We appreciate your cooperation and look forward to resolving this matter with you. Thank you.
BB Wheels
What a wonderful place to order tires…
What a wonderful place to order tires this is our second time and each time we have found the prices at the lowest and the extend insurance is awesome so don't forget to add it definitely paid out when we received a screw in our tire .Very pleased 😁
10 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
Sarah,
Thank you so much for your kind words and for choosing us again! We’re thrilled to hear you found our prices competitive and that the extended insurance came in handy. Your satisfaction means a lot to us, and we’re so glad we could help when you need it. If there’s anything else we can do for you, don’t hesitate to reach out.
We look forward to serving you again in the future.
Thank you,
BB Wheels
Very easy to navigate the website
Very easy to navigate the website! No hassle at all and I got my product very promptly!! Got my order done with zero issues at all! Definitely will be shopping with BB Wheels in the near future 👍🏽
1 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
Julian,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and hassle-free experience navigating our website and receiving your order promptly. Your satisfaction means the world to us, and we can't wait to serve you again in the near future. Happy shopping, and thanks for choosing BB Wheels!
Fast shipping excellent prices and…
Fast shipping excellent prices and excellent products this is the second time I have purchased wheels from BB Wheels and I will continue to be a customer in the future! ⭐⭐⭐⭐⭐
5 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
T.J.,
Thank you for your wonderful review and for being a returning customer! We're delighted to hear you’re happy with our fast shipping, excellent prices, and products. We look forward to serving you again in the future!
Thank you,
BB Wheels
Troy was very helpful
Troy was very helpful. He made the extra effort to ensure that I had the correct wheels. I ordered 16” wheels and my SUV uses 17” wheels. I put winter tires on the 16” rims. I’ve used this setup for several years without a problem. Again, he took the time to double check that this setup will work.
3 december 2024
Omdöme utan inbjudan
Svar från BB Wheels
Michael,
Thank you for your wonderful review! We’re thrilled to hear that Troy was so helpful and went the extra mile to ensure you had the correct wheels for your setup. It’s great to know that your 16” wheels with winter tires have been working perfectly for years. We’re always here to make sure everything is just right for you. Thanks for trusting us, and we look forward to assisting you again.
Thank you,
BB Wheels
Everything is going as planned...
First off: the cost of these rims are incredible! For what other sites want for them i feel like i bought 1 and got 3 free, with free shipping! Quickly responded with email explaining when they will ship...
30 november 2024
Omdöme utan inbjudan
Svar från BB Wheels
James,
Thank you for your feedback and patience during this busy holiday season. We understand how important clear communication is and apologize for any inconvenience. Please rest assured that we're working on processing your order and will provide updates, including tracking information, as soon as they become available. If you have any questions in the meantime, don't hesitate to reach out to our customer service team—we're here to help
Thank you,
BB Wheels
Tires were at a Great Price and…
Tires were at a Great Price and delivered in a few days,
Thank you
29 november 2024
Omdöme utan inbjudan
Svar från BB Wheels
Kevin,
Thank you for your feedback! We appreciate you taking the time to share your experience with us.
Thank you,
BB Wheels
Very easy to search for the item I was…
Very easy to search for the item I was looking for. Very fast and easy to process the sale and Payment method.
29 november 2024
Omdöme utan inbjudan
Svar från BB Wheels
Esteban,
Thank you for your review! We're glad to hear you found our website easy to navigate and the checkout process quick and simple. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
BB wheels never shipped my item after a…
BB wheels never shipped my item after a looong time. Look elsewhere first. If you still want to use them read the 90 plus complaints on Better Business Bureau site. Read the Yelp reviews. This was the most miserable order I have ever placed. Customer service is horrible. Staff attempted to commit insurance fraud with "Extend" tire road hazard insurance. Commercial tires are not eligible for road hazard. This did not stop them from trying to sell it. They said to lie and say the tires were for personal use. Dishonest seller.
29 november 2024
Omdöme utan inbjudan
Svar från BB Wheels
Brian,
Thank you for your feedback. We're sorry to hear about your negative experience and take your concerns very seriously. We strive for transparency and customer satisfaction, and your comments will be thoroughly reviewed with our team to address the issues you've mentioned. If you'd like to discuss your experience further or need assistance, please don't hesitate to reach out directly. Your input helps us improve.
Thank you,
BB Wheels
Detta är Trustpilot
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