Customer service was fantastic contacting prior to shipping. The tires arrived 2 days earlier than expected. Only positive vibes to BB Wheels and my Venom Tires. Which only BB Wheels was able to get... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stay away from BB Wheels and XXR wheels. CRAP CS. BB Wheels has the worst CS and owns 3 competitive companies and a CS team of 1 to 2 people. This is a 30 day old brand new "XXR Wheels" rim that h... Se mer
Your representatives were very knowledgeable and extremely helpful in verifying fitment for my 2020 Ford Explorer. I ordered my wheels yesterday 12AUG2026 and they will be delivered and on my truck by... Se mer
Johnny is very professional and helpful. I appreciate that he went above and beyond calling to let me know i ordered parts I did not need and took care of canceling that portion of my order. Communic... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Kontaktuppgifter
209 County Road 156, 56307, Albany, USA
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4,0
Bra
728 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Buyers beware
Buyers beware. I dont understand there is no impact damage. I just sent you pictures you asked for that proves theres not damage. These wheels were purchased and put away til winter was over. We have bad winters with alot of salt on the roads. Theres no miles on the wheels. Theres not even a scratch on them. Its spring and I got a brand new set of wheels i cant use. Just sitting here waiting for a response on what im supposed to do with them. All this time back and forth and your best response is the time frame now is total bullshit. What is your policy on time frame? Why did you even ask for pictures and videos if this was the case? I bought a set of defective wheels from you. I have all the proof that shows
1 mars 2026
Omdöme utan inbjudan
BB wheels sucks very unprofessional
I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed back after calling a couple times saying to send them back and once there vendor receives them I will be refunded. Its been 3 weeks since they've received the tires back. Everytime I call i get told they are waiting for the vendor. I asked to talk to the manager and get told he will call you back or hes unavailable. I am still waiting for my refund aswell. Will never do business with BB wheels again very unprofessional. Priority tire is awesome ordered tires from there never have an issue.
23 mars 2026
Omdöme utan inbjudan
Svar från BB Wheels
Nick,
We’re sorry to hear that you were frustrated with the process and appreciate you sharing your feedback. We understand how important it is to receive the correct merchandise and have concerns resolved as quickly as possible.
After reviewing your order, the incorrect tires were returned and a full refund was issued once the return was completed and processed. We apologize for any delays or inconvenience experienced while the return was being finalized, as we work with our warehouse and vendor partners to complete the necessary steps for returns and inspections.
We appreciate your patience throughout the process and regret that your experience did not meet your expectations. We value every customer and will continue working to improve our communication and resolution process.
Thank you,
BB Wheels
Took the time to call me personally and…
Took the time to call me personally and verify the fit, twice.....
2 april 2026
Omdöme utan inbjudan
Svar från BB Wheels
William,
Thank you for the great review! We’re glad to hear you appreciated the extra effort from our team. Taking the time to personally verify fitment is an important part of making sure our customers receive the right products for their vehicles and have a smooth experience from start to finish.
We truly appreciate your business and thank you for choosing BB Wheels. We look forward to helping you again in the future!
Quick fast and great communication
12 april 2026
Omdöme utan inbjudan
Svar från BB Wheels
Leon,
Thank you for the great review! We're happy to hear that you had a quick and smooth experience with great communication from our team. We appreciate your business and are grateful you chose BB Wheels. We look forward to helping you again in the future!
Very friendly very helpful very…cool
Very friendly very helpful very insightful pleasant experience
27 mars 2026
Omdöme utan inbjudan
Svar från BB Wheels
Stewart,
Thank you so much for your kind words! We’re glad to hear you had a friendly, helpful, and insightful experience with us. Providing a pleasant experience is always our goal, and we truly appreciate your support. Hope to work with you again soon!
Thank you,
BB Wheels
Great experience
They promptly emailed me and assisted me in resolving my order issue. The wheels arrived swiftly, and I’m thoroughly satisfied with the entire experience. Everything fit perfectly on my car.
3 mars 2026
Omdöme utan inbjudan
Svar från BB Wheels
Whitney,
Thank you for the great feedback! We’re happy we could quickly assist with your order and get everything sorted out. It’s awesome to hear your wheels arrived fast and fit perfectly on your car—that’s exactly the experience we aim for. We truly appreciate your support and look forward to helping you again in the future!
Thank you,
BB Wheels
I ordered what I thought were replica…
I ordered what I thought were replica replacement wheels. I received the order and the wheels didn't fit my truck. I called and sent in several pictures as requested and they will not refund me. They want me to pay a restock fee of over 300.00 and shipping. I have never dealt with a company that doesn't stand behind their products. This is ridiculous. If I could give negative stars I would
18 mars 2026
Omdöme utan inbjudan
Just the quality of the rims and the…
Just the quality of the rims and the shipping of them ass well
4 mars 2026
Omdöme utan inbjudan
Svar från BB Wheels
Tyler,
Thank you for your feedback! We’re glad to hear you’re happy with the quality of the rims and that the shipping met your expectations as well. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Easy ordering
Easy ordering, most items are in stock at competitive prices
14 mars 2026
Omdöme utan inbjudan
Svar från BB Wheels
Chris,
Thanks for your feedback! We’re glad to hear the ordering process was easy and that you found our pricing competitive. We work hard to keep our most popular items in stock, so it’s great to know that made a difference for you. Hope to serve you again soon!
Thank you,
BB Wheels
Great looking wheels at a good price.
2 mars 2026
Omdöme utan inbjudan
Svar från BB Wheels
Steve,
Thank you for the great review! We’re glad you’re loving the look of your wheels and found them at a good price. We appreciate your support and hope to help you again in the future!
Thank you,
BB Wheels
TERRIBLE
TERRIBLE! AWFUL CUSTOMER SERVICE! TAKE YOUR BUISNESS ELSEWHERE WHERE THEY APPRECIATE YOUR BUISNESS.
23 februari 2026
Omdöme utan inbjudan
Svar från BB Wheels
Angie,
We’re sorry to hear you’re upset.
We strive to provide excellent customer service and make our policies as clear as possible. In this case, the issue is that the request to return the merchandise falls outside of our 30-day return window, which we clearly outline in our return policy. We understand this is frustrating, but we are unable to process returns beyond that timeframe.
We always encourage customers to review our return guidelines before making a purchase to avoid these situations. We value all feedback and will continue to look for ways to improve the customer experience.
Thank you,
BB Wheels
I found the website really easy to…search
I found the website really easy to navigate. Finding the size tire I wanted was quick with great options and prices without scrolling for hours.
5 februari 2026
Omdöme utan inbjudan
Svar från BB Wheels
Frank,
We’re glad to hear you found our website easy to navigate and that finding the right tire was quick and simple. It’s great to know our selection and pricing met your needs. We appreciate your business and look forward to helping you again!
Thank you,
BB Wheels
Excellent experience every time!
This is the 3rd time I went to BBWheels for wheel and tire upgrades for my vehicles. They are always friendly and helpful which is why when I decide to change my wheels again in a few years, I will definitely be going back with BBWheels again.
4 februari 2026
Omdöme utan inbjudan
Svar från BB Wheels
Ryan,
We’re thrilled to hear you’ve had a great experience with us for all three of your wheel and tire upgrades. It means a lot that our team’s friendliness and helpfulness have made such a positive impression. We look forward to assisting you again whenever you’re ready for your next upgrade!
Thank you,
BB Wheels
Never again will i order through this…
Never again will i order through this drop shipping company. After 16 hours of having the tires mounted and balanced (1.5 hours of actual drive time) through a highly reputable tire shop (not a chain) the side wall of the right rear had let go, stranding me @ 5:30am. I had immediately sent an email with a photo to BBWheels customer service and heard back at 9:48am. After sending proof of mount and balance the next day i was told they will send the information to the manufacturer. After emailing 2 of the customer service reps for almost 2 WEEKS i was finally sent a return slip from the manufacturer. In the email i was told and I quote "Please note, the determination of a warranty claim is at the sole discretion of the manufacturer based upon their policies. Once the product is received at the manufacturer’s warehouse it can take 10-15 business days to inspect and determine if the item is warrantable. BB Wheels does not assume any responsibility related to the warranty claims process. BB Wheels does not cover shipping fees or expenses related to installation, mounting, balancing, and labor incurred by your selected auto shop. You are responsible for the shipping costs to the warehouse, as well as the shipping costs on the replacement product if the warranty claim is approved." So expecting me to wait almost 4 weeks for a tire. I ended up ordering a new tire from a different source and the tire arrived after 2 days. All i needed was a tire, I was not concerned about the cost of the tow, the shipping of the new tire as well as the old tire based off of their email or the dismount and remount of the old/new tire. Super disappointed in the whole process and will never buy from them again.
13 januari 2026
Omdöme utan inbjudan
Svar från BB Wheels
We understand how frustrating it is to deal with a tire failure, especially after having it mounted and balanced. We want to clarify that, as a drop-shipping retailer, all warranty claims are handled directly by the manufacturer. BB Wheels facilitates the claim by providing the necessary documentation and support, but the manufacturer determines eligibility and timelines for inspection and replacement. Shipping, installation, and labor costs are outside of BB Wheels’ responsibility, which is why they are not covered in the warranty process.
First off my experience was great!
First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy to get a hold of an actual representative! She walked me through the process of getting my product shipped back to them and refunded. I highly recommend BB Wheels!!
29 januari 2026
Omdöme utan inbjudan
Svar från BB Wheels
Uriel,
We’re thrilled to hear your order arrived on time and that our checkout and information lookup made the process easy. We’re also glad our team could assist you in correcting the order quickly. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Thank you,
BB Wheels
Price and Shipping top notch
Super quick shipping, tires are what’s advertised. Great prices, will definitely shop here again
15 januari 2026
Omdöme utan inbjudan
Svar från BB Wheels
Vince,
We’re thrilled to hear your tires arrived quickly and matched the description, and that you’re happy with our pricing. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Took a lot of money from my purchase…
Took a lot of money from my purchase after requesting return. They make you pay to return item as well.
11 januari 2026
Omdöme utan inbjudan
Svar från BB Wheels
Utee,
Our return policy, which is clearly outlined at the time of purchase, requires customers to cover return shipping and applicable restocking fees. These policies help cover the costs associated with inspecting, repackaging, and processing returned items.
We always encourage customers to review return details before completing a purchase to avoid unexpected charges. We appreciate your feedback and will continue looking for ways to make our policies as clear as possible.
Thank you,
BB Wheels
Very helpful when calling and asking…
Very helpful when calling and asking questions!
29 november 2025
Omdöme utan inbjudan
Svar från BB Wheels
Athony,
We’re glad our team could assist you and answer all your questions. We appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
Easy payment and pay overtime
Easy payment and pay overtime. Sharp high quality wheels
2 december 2025
Omdöme utan inbjudan
Svar från BB Wheels
Stanley,
We’re glad to hear you found our payment options convenient and that you’re happy with the quality of your wheels. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
When I mismatched wheels and tires on…
When I mismatched wheels and tires on my order; y’all reached out proactively and helped me fix it so I didn’t get mismatched wheels and tires!
Plus, that stuff is shipping quickly for free!
Awesome Minnesota business!
4 december 2025
Omdöme utan inbjudan
Svar från BB Wheels
Rick,
We’re glad we could proactively help you avoid a mismatched set and ensure everything was correct. It’s great to hear you’re happy with the fast, free shipping as well. We appreciate your support and are proud to serve our Minnesota community!
Thank you,
BB Wheels
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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