Sadly, I do not recommend the investment option one bit. Over 10 years I have invested £88k and I would get £87k today when I am selling. I chose to buy only investment wine with free rein to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dear Berry Bros. & Rudd, I must express my disbelief at the rudeness and incompetence shown throughout this process. After bombarding me with endless emails due to your new system failing, you now... Se mer
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Investing in BBR is a waste of time and and money. I invested quite considerably back in 2009, investing north of £80k. At the peak of my investment it was claimed to be worth £120k but in reality o... Se mer
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I came across the Trustpilot rating for Berry's by chance recently, and was frankly shocked. I am a fairly recent customer, but have been impressed with the curation/offers of wines emailed and subseq... Se mer
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Företagsinformation
Skrivet av företaget
With two Royal Warrants and over 300 years of history, we're Britain’s oldest wine and spirits merchant. Family-owned and run, we still trade from No.3 St James’s Street, our home since 1698. Today, we offer a selection of over 4,000 bottles to wine and spirit-lovers in the UK, Hong Kong, Singapore and Japan. We run a range of services, including our Cellar Plan, an extensive programme of virtual events and our Berry Bros. & Rudd At Home fine-dining experience.
Kontaktuppgifter
3 St James's Street, SW1A 1EG, London, Storbritannien
- 0800 280 2440
- bbr@bbr.com
- www.bbr.com
2,6
Dålig
86 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great wine and great service
Great wine and great service, will use again
2 augusti 2018
Omdöme utan inbjudan
Exceptional service at every turn – wines pretty tasty too
Very surprised by the poor reviews here. I've had relentlessly excellent service from Berry Brothers, including a replacement bottle of previously corked Burgundy delivered this afternoon in time for dinner. The team have bent over backwards to provide exceptional service in support of the always tasty wines.
Alongside the usual benchmarks of John Lewis, Amazon and for wine Laithwaites it's hard to imagine a more conscientious customer service team. You really get the feeling that your business matters to them.
3 maj 2018
Omdöme utan inbjudan
ignore complaints - just want your money
They don't respond to complaints and seem to think you should feel honoured to spend your money there. Come across as thick, privately educated and not that honest. You'll get a lot of 2nd tier wine offers in your inbox usually dressed up as wines 'to die for'. I've found it easier to get the in-demand wines from other suppliers. Do they take proper care of your reserves? Hmmm.
23 augusti 2017
Omdöme utan inbjudan
DON'T USE
DON'T USE. Your cellared wine can completely disappear after app update leaving with no trace for claims. Cost of your purchase is understated leading to illusion of gain in your wine portfolio.
19 maj 2017
Omdöme utan inbjudan
Surprisingly good investment experience
I am not a wine guy, I know much more about finance. I started an investment account maybe 7 years ago? I'm not completely sure. My account manager was very good and listened to my advice or I suppose constraints more importantly. I have fed into it at a few points but not within 5 years.
They are very upfront with fees. You basically have storage and sales charges but I forget what they are off the top of my head. I have not thought it much after setting it up.
I "liquidated" my portfolio a few weeks ago as I would like to buy a house and I need cash. I thought it would take ages to sell them at values that I was happy with but 90% went within a week and in my account within another 5 days.
Overall extremely happy. Ultimately (ideally?) instead I would have gone with some no frills DIY wine broker. Which BBR is not (I don't know if there is such a broker) but they do an okay job of keeping the costs down.
I am tempted with a 5 star rating. If they had been slightly cheaper or hadn't sent so much junk mail and catalogues then they would have it!
18 juni 2014
Omdöme utan inbjudan
Terrible
UI placed an order for 205 pounds. next day I received phone call from BBR telling me my name is wrong. I spelled my name..no change. Apparently bank declined transfer .
So I had to call the bank which told me there isn't any transfers declined.
Back to BBR.
Oh yes sir it wasn't declined by bank but our system ( ??? )
Then telling my that they not proceeding over 100 pounds with my order. So they offerer bank transfer. I realized bank transfer takes money form Debit card...
Terrible waste of time and nonsense claim about my credit card.
Steer clear from this company. Bunch of liars.
21 mars 2013
Omdöme utan inbjudan
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