Our experience from visiting the showroom in Crewe, to Emma’s home visit to measure up, her designs, her patience and product knowledge through all our amendments was excellent. The products were all... Se mer
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Det här tycker kunderna
Having had a not so great service with a previous bathroom company the difference was night and day . Lynsey did a great job of helping us to design our beautiful new bathroom. thank you Lynsey . The... Se mer
Excellent service and range of quality products. Tony Scarlett (based at the Colchester Avenue, Cardiff, showroom) was very knowledgeable, friendly and helpful. The quotation(s) were very clear and th... Se mer
Nicola at Kettering Showroom is awesome! She went the extra distance to ensure every single component going into the bathroom refurbishment was absolutely correct! Would recommend her service to anyon... Se mer
Företagsinformation
Skrivet av företaget
With over 280 Bathroom Showrooms nationwide, our expert Showroom Managers are on hand in branch and online to create beautiful designs, bringing your new, dream bathroom from a vision to reality. Our team's expertise will ensure you receive the perfect bathroom, offering expert support & advice, whilst providing everything you need for your bathroom installation.
Kontaktuppgifter
Eldon Way, , Crick, , Northampton, Storbritannien
- customerservice@cityplumbing.co.uk
- www.bathrooms.com
4,9
Utmärkt
2 tn omdömen
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City Plumbing supplies, Stirling
Lynsey at City Plumbing supplies in Stirling was amazing. She was extremely knowledgeable and patient and helped me pick out everything required for my new bathroom. Even though the shower area was quite tricky Lynsey researched products for me and found exactly what I needed. We are thrilled with everything we ordered from City Plumbing supplies and LOVE how our new bathroom has turned out 🌟🤩
3 juli 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Connie,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that Lynsey provided you with such excellent service and helped you find everything you needed for your new bathroom.
We'll be sure to pass on your kind words to her and the team.
We're so glad you LOVE how your new bathroom has turned out!
Kind regards
Tricia @ The Bathroom Showroom
From initial meeting through to…
From initial meeting through to bathroom completion, Sue at Dorchester branch was amazing, and went above and beyond to sort out any concerns we had.
Even advised on local fitters which enhanced our bathroom journey .
6 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Sharon,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that Sue at our Dorchester branch provided such an amazing experience from your initial meeting to the completion of your bathroom. It's fantastic to know she went above and beyond and even offered helpful advice on local fitters.
We appreciate you sharing your positive bathroom journey with us!
Kind regards
Tricia @ The Bathroom Showroom
Rebecca goes above and beyond
We are delighted to use our new bathroom designed by Rebecca Robinson of the City Plumbing Radcliffe branch. From the outset she listened carefully to what we wanted and offered constructive advice. She designed a scheme for the space that no one else had come up with which gave us everything we wanted. Her brief was to create something like an art deco bathroom from the savoy hotel. When she presented the ideas we weren’t sure about the tile and cupboard colour combination, she suggested and alternative which was perfect. We can’t thank her enough for the way in which paid attention to our needs and how she liaised with our contractors. Highly recommended, thank you.
4 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Shelly,
Thank you for taking the time to leave us a 5 star review!
We're so pleased to hear that Rebecca at our Radcliffe branch was able to help you create your dream bathroom.
It's great to know that she listened carefully, offered constructive advice, and designed a scheme that was exactly what you wanted.
Enjoy your beautiful new bathroom!
Tricia @ The Bathroom Showroom
Emma at the Loanhead store was great!
Emma at the Loanhead store was a great help to us. Very experienced, knowledgeable and patient.
We provided the bathroom size & an outline of what we wanted and she put the whole package together.
It was important to us to get good quality fittings with value for money and she sorted it.
We would highly recommend Emma to anyone looking for a great bathroom design
26 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi John,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that Emma was a great help to you and that you're happy with your new bathroom design.
We'll be sure to pass on your lovely feedback to her and the team at Loanhead.
We understand how important it is to find high-quality fittings that are also a great value, and we're so glad that Emma was able to help you find the perfect package.
We hope you enjoy your new bathroom!
Kind regards
Tricia @ The Bathroom Showroom
Sue at Dorchester Branch was 5 Star
Sue at the Dorchester branch was really good with planning and advice for 3 bathrooms that needed to be fitted. I wanted something that was good quality but did not cost the earth - success with both objectives! Very happy with all aspects and would happily recommend going here to anyone. The bathrooms have been installed now for about 5 months, so we have had a chance to really use them and all works really well and we are happy that we have got some great bathrooms. Thank you Sue and The Bathroom Showroom
28 mars 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Catherine
Thank you for taking the time to leave a 5 Star Review. We are delighted to hear of the excellent service you received from Sue at our Dorchester branch and that you have found our products to be of good quality and value! We will certainly pass on your kind comments to Sue and the rest of the team at Dorchester and we hope that we will see you shopping with us again in the future.
Kind regards
Siobhan @ The Bathroom Showroom
Perfect experience
We worked with Lyndsey at the Stirling Showroom.
We had a fantastic experience and she was fantastic help in making decisions and finding compromises that worked for us.
Everything we needed arrived perfectly and the whole job was fantstic.
11 juni 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Patrick,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that you had a perfect experience and that Lyndsey at our Stirling Showroom was a great help.
We appreciate you taking the time to share your feedback
Tricia @ The Bathroom Showroom
wow is the word from my first walk in…
wow is the word from my first walk in to Prenton showroom from Lee to Lynda they care they listen and it’s a refreshing change to feel your a customer rhat matters. Why go anywhere else when they can get you exactly what you want and the prices are great. Well done and thank you
26 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Colette
Thank you for taking the time to leave a 5 star review. Providing high levels of customer service is something we strive to achieve and it's wonderful to hear that Lee and Lynda at the Prenton branch took the time to listen and understand your requirements, providing you with exactly what you needed at a great price! We will be sure to pass on your kind comments and we hope that we will see you shopping with us again in the future!
Kind regards
Siobhan @ The Bathroom Showroom
A Great Experience
We started with a blank canvass but Natasha guided us through the design and selection of the two bathrooms. The completed one looks fabulous.
Thank you Total Bathrooms
7 maj 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Jeremy Wood
Thank you for taking the time to leave a 5 star review. We are delighted to hear of the great experience you had while shopping with us and that with the guidance of Natasha, a fabulous bathroom has been created! We hope that we will see you shopping with us again in the future.
Kind regards
Siobhan @ The Bathroom Showroom
Above and Beyond our Expectations
We are absolutely delighted with the transformation of our bathroom, supplied via Ellie Borrows at City Plumbing Aintree, and fitted by an outstanding team via John Carr at JC Bathrooms. The service received from everyone involved has been excellent. They've all guided us well throughout, and their expertise and knowledge ensured we made the best of the space we had, so it's ended up even better than we imagined.
28 juli 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Tina,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that you are so happy with the transformation of your bathroom.
It's wonderful to know that the service you received from Ellie Burrows at City Plumbing Aintree and the team was excellent and that their expertise helped you create a space that's even better than you imagined.
We will be sure to pass on your compliments to the team.
Kind regards
Tricia @ The Bathroom Showroom
Emma was amazing
Emma was amazing - she knew the products incredibly well and could give really good advice based on our needs & budget - also a whiz with the software used to map everything onto the room and help think through all details. This was the best design / advice session i've ever had and I wish I'd found her sooner.
11 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Amy,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that Emma was so amazing and helpful during your design and advice session.
It's wonderful to know that her product knowledge, expert advice, and proficiency with the software made such a positive impact on your experience.
Could you please contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide us with the branches details for us to forward your great feedback onto Emma and the team
Kind regards
Tricia @ The Bathroom Showroom
Gail at the Dronfield store was a star
Gail at the Dronfield store was a star.
After being let down with delayed deliveries from another local supplier we called into The Bathroom Showroom at Dronfield.
Gail could not have been more helpful. We discussed requirements and she put together an order with no trouble. A few weeks later and all parts were delivered and after installation our new bathroom looks fabulous.
I can totally recommend the team at Dronfield.
20 augusti 2024
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Chesterfield,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that Gail at our Dronfield store was a "star" and could help you out.
We pride ourselves on providing excellent service and a seamless experience, and we're so glad we could turn things around after your previous experience.
It's fantastic to know that your new bathroom looks fabulous and that you're happy with the results.
We will be sure to pass your kind words along to Gail and the rest of the team and Dronfield.
Kind regards
Tricia @ The Bathroom Showroom
Excellent service from Stephan who…
Excellent service from Stephan who helped me choose the correct tiles and was able to organise the order to be delivered to the store much quicker than the usual.
12 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Teresa Doherty
Thank you for taking the time to leave a 5 star review. We are delighted to hear of the excellent service you received during your recent experience of shopping with us. We would be grateful if you could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide us with the details of the branch that you shopped with as we would love to pass on your kind comments.
Kind regards
Siobhan @ The Bathroom Showroom
Great Service!
City Plumbing Brighton provided my new bathroom back in 2022 and I have been very happy with their products. On this occasion, I needed a new sanitary hose head but did not need the entire kit. The experience was made great by Manager Stephan Ritchie who went the extra mile to assist me on my request. Stephan shopped around and managed to find one. It was delivered within two days and I picked it up the next day. Stephan is an asset to the organization. Don't let him go!
28 juli 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Julian,
Thank you for taking the time to leave us a 5 star review!
We're so glad to hear that you're still happy with the bathroom we provided back in 2022.
It's wonderful to know that Stephan Ritchie was able to assist you with your request for a new sanitary hose head.
We pride ourselves on having dedicated team members who are willing to go the extra mile for our customers, and it's great to hear that Stephan is a shining example of that.
We'll be sure to pass along your kind words to him.
Kind regards
Tricia @ The Bathroom Showroom
Disappointing customer service
Had a great online appointment but was then ignored for three weeks where inconsistently sent follow up emails to please send us the quote for the design. The bathroom showroom would not provide this, or reply to my emails at all during this time. We were genuinely considering a £10k bathroom with them but now taking our business online. Shockingly bad customer service.
31 juli 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Jess,
Thank you for taking the time to leave us a review,
We sincerely apologise for the frustrating experience you've had.
This is certainly not the level of service we aim to provide, and we're very sorry for the lack of communication and the delay in sending your quote.
We understand how frustrating it is to be ignored, especially after a positive initial appointment and while considering a significant investment.
Your feedback is extremely important to us,
Please could you contact our customer service team on either 0330 678 0267 or customerservice@cityplumbing.co.ukto provide some further details so we can investigate this further with the showroom team to ensure this doesn't happen again.
Kind regards
Tricia @ The Bathroom Showroom
Great customer service
We found our planning and choices of bathroom fittings and flooring so much easier having the help of Jenna at the Walthamstow showroom which has a good variety of items on display and we were given several brochures which helped with our choices She gave great advice and helped by showing us our design digitally. We had our delivery made at the date of our choice ready for our plumber to start and the delivery guy was helpful getting the stuff in our garage with us. There was a problem with one of our units but Jemma sorted that very quickly to our satisfaction. We are now very pleased to have our bathroom completed.
17 juni 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Patricia,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that you had such a positive experience
with us.
It's fantastic to know that Jenna was able to make your planning
process for bathroom fittings and flooring so much easier.
We're also glad to hear that your delivery went smoothly and that our delivery team was helpful.
We understand that issues can sometimes arise, so we're especially pleased that Jemma was able to resolve the problem with one of your units quickly and to your satisfaction.
We will be sure to pass on your fantastic feedback to the team.
Kind regards
Tricia @ The Bathroom Showroom
I had an exceptional experience dealing…
I had an exceptionally great experience dealing with Tony Scarlett, the Showroom Sales Manager at Bessemer Road, Cardiff. He assisted us in finding quality products at great prices for our two bathroom renovations.
I initially spoke with Tony over the phone, and he was incredibly helpful. After our conversation, I emailed him my wishlist, and he promptly responded. Thanks to Tony's efficiency and support, we were able to place a very large order within just a few days.
I would wholeheartedly recommend working with Tony. I’m confident that he has a great team at The Bathroom Showroom at City Plumbing Supplies on Bessemer Road in Cardiff as well.
31 juli 2025
Svar från The Bathroom Showroom
Hi Melissa,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that you had an exceptional experience working with Tony Scarlett for your bathroom renovations.
It's fantastic to know that his helpfulness, efficiency, and support made such a positive impact on your project.
We'll be sure to pass on your kind words to him and the entire team.
Kind regards
Tricia @ The Bathroom Showroom
Excellent service and knowledge of…
Excellent service and knowledge of products.
Very friendly and helpful
Natalie and Lina great work !!
1 augusti 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Stephen,
Thank you for taking the time to leave us a 5 star review!
We're so glad to hear that you had an excellent experience and that you found our team to be friendly, helpful and knowledgeable about our products.
We would appreciate it if you could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide the showrooms details as we'd love to pass on your great
feedback to Natalie, Lina and the team!
Kind regards
Tricia @ The Bathroom Showroom
Stephan - Brighton Branch
Stephan in the Brighton branch was very helpful. The process was a bit protracted because I made a few design changes and asked for some extras to be added in last minute. Stephan made all of the required changes and alterations as soon as requested. No sighing or eye rolling. He also liaised with my builder regarding delivery timescales and requirements. Would throughly recommend, very professional and friendly.
9 juli 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Alan,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that Stephan from our Brighton branch
was able to provide you with excellent service.
We understand that design changes can sometimes make the
process a bit protracted and we're so glad to hear that Stephan
handled your requests for alterations and last minute extras
with professionalism and a friendly attitude
We'll be sure to pass on your great feedback to Stephan and the team.
Kind regards
Tricia @ The Bathroom Showroom
Ensuite Renovation June 2025
Emma was great throughout the design process. She worked within my budget and was always prompt in dealing with any queries I had.
I wanted to take out a cavity wall at the back of sink and toilet, and Emma created a design which fitted perfectly into the space. On listening to me she selected a shower door which would be easy to clean in comparison to my 25 year old one. And compact toilet which gave us more space.
I managed to get some products in their sale which was a great help, and I appreciated her advice in any quest I had.
Due to pipework clashing with drain in original shower tray we contacted City Plumbing who were great in finding me a suitable replacement promptly.
25 mars 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Customer,
Thank you for taking the time to leave us a 5 star review!
We are so pleased to hear that you had a great experience
with your ensuite renovation and that Emma was able to help you
throughout the design process.
We're glad to know that Emma's design including
the compact toilet and the easy - to - clean shower door,
met your needs and made the most of your space.
We would appreciate it if you could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide the showrooms details as we'd love to pass on your great
feedback to Emma and the team!
Kind regards
Tricia @ The Bathroom Showroom
City plumbing, minworth
I had a fantastic experience working with Charlotte while planning my bathroom. She was incredibly helpful, full of great ideas, and really took her time to understand what I was looking for. Her attention to detail and friendly approach made the whole process easy and enjoyable. I truly appreciated her guidance and creativity—highly recommend!
23 juli 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Gail,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear about your fantastic experience working with Charlotte while planning your new bathroom.
It's great to know that Charlotte's helpfulness,great ideas,
and attention to detail made the process easy and enjoyable for you.
We'll be sure to pass along your kind words.
Kind regards
Tricia @ The Bathroom Showroom
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