Our experience from visiting the showroom in Crewe, to Emma’s home visit to measure up, her designs, her patience and product knowledge through all our amendments was excellent. The products were all... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having had a not so great service with a previous bathroom company the difference was night and day . Lynsey did a great job of helping us to design our beautiful new bathroom. thank you Lynsey . The... Se mer
Excellent service and range of quality products. Tony Scarlett (based at the Colchester Avenue, Cardiff, showroom) was very knowledgeable, friendly and helpful. The quotation(s) were very clear and th... Se mer
Nicola at Kettering Showroom is awesome! She went the extra distance to ensure every single component going into the bathroom refurbishment was absolutely correct! Would recommend her service to anyon... Se mer
Företagsinformation
Skrivet av företaget
With over 280 Bathroom Showrooms nationwide, our expert Showroom Managers are on hand in branch and online to create beautiful designs, bringing your new, dream bathroom from a vision to reality. Our team's expertise will ensure you receive the perfect bathroom, offering expert support & advice, whilst providing everything you need for your bathroom installation.
Kontaktuppgifter
Eldon Way, , Crick, , Northampton, Storbritannien
- customerservice@cityplumbing.co.uk
- www.bathrooms.com
4,9
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service at Showroom CityPlumbing Altrincham
I went to the branch in Altrincham and have mainly dealt with the Showroom staff (Tim Dop and Katie Swindel, who has since left). Both Tim and Katie were extremely helpful and knowledgeable, nothing was too much for them to help with or tweak in our bathroom designs. A couple of small issues with the order with dealt with by Tim, who was very responsive and attentive. The prices from the showroom and the adjacent CityPlumbing shop were very competitive, and I was also given discounts whenever possible of was made aware of upcoming promotions and advised to wait to be able to benefit from them.
Overall - I am a happy customer and would go to this company again. Having a local showroom when buying a bathroom was also essential as one can see many of the products in person and get advice on quality from staff and that is invaluable.
15 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Alex,
Thank you for your fantastic review of our Altrincham branch! We are delighted to hear that you had such a positive experience visiting our showroom.
It is great to know that Tim and Katie provided such helpful and knowledgeable support, and that Tim was so responsive in ensuring every detail of your design and order was handled attentively. We are also pleased that our competitive pricing and local showroom displays helped make your decision-making process easier.
We truly appreciate your loyalty and look forward to welcoming you back for any future projects.
Kind regards
Tricia @ The Bathroom Showroom
Excellent Experience – Seamless Process from Start to Finish! ⭐⭐⭐⭐⭐
Jackie and Marie made the entire process incredibly simple. We scheduled an appointment with Jackie, who guided us through selecting everything we needed for both the main bathroom and the ensuite. She proactively followed up with the company fitting our suite to ensure all design questions were fully resolved, which gave us great peace of mind.
We’re absolutely delighted with everything we ordered!
Marie took care of our financing during a follow-up meeting and smoothly organised our tile order as well. The whole experience was efficient, friendly, and stress-free.
Thank you both for your outstanding support!
25 november 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Martin,
Thank you for your five-star review! We are delighted to hear that you had such a seamless experience from start to finish.
It is wonderful to know that Jackie’s proactive guidance and coordination with your fitters gave you peace of mind, and that Marie made the financing and tiling process so efficient and stress-free. We are thrilled that you are delighted with your new bathroom and ensuite.
Kind regards
Tricia @ The Bathroom Showroom
Fantastic friendly service
Our Bathroom fitter advised to visit City Plumbing to look at what was available for our refurbishment.
From the moment we walked into the store, Charlene and Nicole were so friendly and helpful. Nothing was too much trouble and in the end they had various tiles and flooring next to our chosen units for colour match. We went on their advice and the result is fantastic.
They really know what they are doing and I can't praise them enough.
18 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi David,
Thank you taking the time to leave us a 5 star review!
We are delighted to hear that you had such a positive experience visiting us for your bathroom refurbishment.
It is wonderful to know that Charlene and Nicole provided such friendly and helpful service, and that their advice on colour matching your units, tiles, and flooring helped achieve a result you love.
We appreciate you choosing us on your fitter's recommendation and look forward to seeing you again.
Kind regards
Tricia @ The Bathroom Showroom
Delivered the wrong shower tray with shower room suite. Told delivery man to return it. Instead of correcting their mistake, was told couldn't help, so had to go elsewhere. Very poor service!
Delivered wrong shower tray as part of suite. Refused delivery. Salesman couldn't supply what was ordered, had to go elsewhere, causing delays. Very shockingly bad service!
19 januari 2026
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Linda Martin
Thank you for taking the time to leave a review. We're disappointed to hear of the negative experience you have had while shopping with us. This falls below our usual high levels of customer service. We would be grateful if you could contact our Customer Service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide a few more details that will allow us to look into this matter further.
Kind regards
Siobhan @ The Bathroom Showroom
Great advice, service and support
I attended at 2 branches in December. Firstly, I attended Bridgend Industrial Estate where the lady was extremely helpful. However, I had limited time so couldn't further my enquiry. The following day I attended the Treforest Industrial Estate where the sales member was exceptional. He showed a thorough understanding of the products, listened to what we needed and advised the most suitable products.
20 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Nigel,
Thank you for taking the time to leave us a 5 star review!
Thank you so much for visiting us in both Bridgend and Treforest! We are delighted to hear that our teams at both branches took such good care of you.
It’s great to know the Bridgend team provided a helpful start to your enquiry, and we’ll be sure to pass on your kind words to the Treforest team for their exceptional product knowledge and advice. We pride ourselves on listening to our customers' needs, and we're so glad we could help you find the right products.
We look forward to seeing you again soon!
Kind regards
Tricia @ The Bathroom Showroom
Small bathroom
Mia was helpful and knowledgeable about bathrooms . She showed patience when choosing a design and making a decision .
Responsive when contacting her with any enquiries
15 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Elizabeth,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear that Mia was so helpful and knowledgeable throughout the design and decision-making process for your bathroom.
It is great to know that her patience and responsiveness made the experience a positive one for you. We appreciate your feedback and hope you are happy with your new bathroom.
Please could you contact our Customer Services team to provide the branches details so we can forward your great feedback onto Mia at the branch: 0330 678 0267 or customerservice@cityplumbing.co.uk.
Kind regards
Tricia @ The Bathroom Showroom
I couldn’t not fault my experience with…
I couldn’t not fault my experience with the whole planning and execution of the bathroom , Mia you were so professional and your advise on items were spot on and the lads , Cole,jack and Morgan did such a wonderful job , to say I’m pleased with the result is an understatement
Thank you so much .
3 november 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Jackie,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that you are so pleased with the result of your bathroom project and that the advice provided on your items was spot on.
It is great to know that the installation was executed to such a high standard. We appreciate you choosing us for your bathroom renovation and hope you enjoy the finished result.
Please could you contact our Customer Services team to provide the branches details so we can forward your great feedback onto Mia at the branch: 0330 678 0267 or customerservice@cityplumbing.co.uk.
Kind regards
Tricia @ The Bathroom Showroom
Bathroom Showroom Aldridge
I cannot thank Mandy Atenbring enough for her assistance in my bathroom renovation, she went above and beyond to help me get the right deal, she liased with me constantly and her customer service was beyond compare. It was so lovely to deal with someone who genuinely cared about the customer she is a credit to your company and you are fortunate to have her as an employee, I have already recommended a friend to contact her.
1 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Lisa,
Thank you for leaving us a 5 star review.
We are delighted to hear that Mandy provided you with a superb service.
Please could you contact our customer service team again on either 0330 678 0267 or customerservice@cityplumbing.co.uk with your order details so that we may pass on the kind words and feedback.
Kind regards,
Juana @ City Plumbing Supplies
Stephan provided a first class service…
Stephan provided a first class service from start to finish. He is extremely knowledgeable and talked us through every aspect of ordering our new bathroom.
We are delighted with the end result and would highly recommend this company
22 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Steve,
Thank you for leaving us a 5 star review.
We are delighted to hear that Stephan not only provided your with a first class service and great knowledge base on our products but also clear communication on the stages of your order.
Please could you contact our customer service team again on either 0330 678 0267 or customerservice@cityplumbing.co.uk so that we pass on your kinds words.
Kind regards
Juana @ City Plumbing Supplies
Bathroom Renovation
We have had the best experience with Rebecca & the bathroom fitters Phil & Dan from City plumbing.
From start to finish every aspect of the bathroom has been planned and fitted with care & most of all the process has been stress free. Rebecca your guidance while choosing bathroom furniture, tiles etc. helping us plan out the bathroom design, your knowledge has been so valuable to us.
Dan & Phil, you couldn’t meet a nicer pair of workers, hardworking , pleasant & omg they clean up each night ! Our bathroom is now a showroom bathroom, it’s just perfect !
Thankyou to all involved !
16 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Helen,
Thank you for leaving us a 5 star review.
We are delighted to hear that Rebecca & the bathroom fitters Phil & Dan from City plumbing provided a great service.
This is absolutely the service we strive to deliver to our customers.
We appreciate your business and hope to see you shopping with us again soon!
In order for us to pass on the kind words and feedback please could you email our customerservice@cityplumbing.co.uk to confirm your order details.
Kind regards,
Juana @ City Plumbing Supplies
New bathroom
We recently had a new bathroom with City Plumbing Brighton and Stephan was really helpful in helping us through the process. He had great knowledge and was able to give some good advice. Really happy with the result and would recommend to friends/family!
16 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Holly,
Thank you for leaving us a 5 star review.
We are delighted to hear that Stephan from our Brighton City plumbing provided a great service.
We will be sure to pass on your kind words and feedback.
We hope to see you shopping again with us very soon and enjoy your new bathroom.
Kind regards,
Juana @ City Plumbing Supplies
Lovely product for a good price
Lovely product for a good price. Staff all really helpful.
1 december 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi David,
Thank you for taking the time to leave us a 5 star review!
We truly appreciate you taking the time to share your positive feedback.
We're delighted to know you found the product lovely and the price good.
It's fantastic to hear that our staff were really helpful. We pride ourselves on providing excellent customer service.
Your comments are a great encouragement to our team!
Kind regards
Tricia @ The Bathroom Showroom
TERRIBLE, INCOMPETENT… complete waste of my time
TERRIBLE customer service - unable to provide a basic quote
Where do I begin… wasted a few hours in the Altrincham showroom designing 2 bathrooms - when all that needed to be done before a quote could be sent over were some ‘tidying up’ which he would do and then send over - to only be told at the end when he asked for our postcode that they will probably have to pass it to another branch to finish because we live in a different post code.
Passed to another branch - but that member of staff emailed me when I chased Altrincham (again they haven’t bothered to reply at this stage just forwarded my mail on to the other branch) to say they had just had emergency surgery and wouldn’t be back till January… emailed me directly from their personal email… absolutely madness that’s allowed by this company… what a terrible way to treat your staff. Let them recover (to note they were only passed my information they didn’t work with me at all).
Attempted to escalate with customer services and messaging the original Altrincham branch as all I wanted was the finished quote.
Was told by ALTRINCHAM it was ‘90% complete’ so just needed a few final touches and it was again PASSED to another more local branch. (Absolute laziness that they didn’t just finish off the job they started again at this point… but think that illustrates how bad this company is).
Rang by another branch to be told Altrincham hadn’t even put any sink or taps never mind any boards or flooring (all of which we went through physically in person in Altincham choosing between different samples). Discussing with this person now that even more of my time would be required to actually finish this quote I gave up. (Granted this person did actually seem nice and helpful - but as she had been given NOTHING to go off she would need a lot more information from me).
ABSOLUTE WASTE OF TIME
It’s 2 small family bathrooms not decking out the ritz, there’s only a few pieces it REALLY shouldn’t have been that complicated.
Presumably run as different franchises so only interested if they are getting commission from it coming directly from their showroom (doesn’t really make sense as surely you do deliveries country wide).
A few hours of my life and unnecessary stress for absolutely nothing - wasn’t even provided ANY of the details. So now have to go elsewhere but hopefully will get a bathroom company that might actually be interested in selling me a bathroom (what a shocking idea!)
You should be embarrassed as a company that you have found this basic ask such an impossible task.
To note we went into Altrincham in October and it’s now nearly December and we have absolutely NOTHING to show for this… except this review and a few emails of you passing the buck. Well done
25 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Elizabeth,
Thank you for taking the time to leave us a review!
Thank you for providing your detailed feedback regarding your experience in the showroom and the subsequent difficulties in receiving your finalised quote. We acknowledge your frustration with the time invested and the lack of a final outcome.
We regret that internal operational processes regarding postcode allocation and the transfer of your project to another team created significant delays and required additional effort on your part. We apologise for the resulting inconvenience and the communication breakdown that occurred during the process.
We are taking this feedback seriously to review and improve our standard procedures for handling customer designs, ensuring a smoother, more efficient transition when project transfers are required. Our goal is to ensure that all necessary design details are consistently captured and communicated.
To help us recover the details of the two bathrooms you designed, could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk
with your original reference number or contact information and we will have this looked into further for you.
Kind regards
Tricia @ The Bathroom Showroom
City Plumbing Brighton
We talked our requirement through with Stephan who helped us navigate through the pro's and con's of the specifications for the materials required for our new bath and shower. His knowledge help and support also helping us to save on some costs was amazing everything was confirmed on the order we had days to think about and change a few things which was no problem for Stephan and the materials arrived when we asked for them to arrive - everything went completely to plan and we would highly recommend The Bathroom Showroom
18 september 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi D Shepherd,
Thank you for taking the time to leave us a 5 star review!
Thank you for your fantastic review! We are delighted to hear about your positive experience with Stephan at The Bathroom Showroom in Brighton.
It is wonderful to know that Stephan's deep knowledge, help, and support were instrumental in navigating the specifications for your new bath and shower, and that he was able to help you save on costs. We also appreciate hearing that the flexibility with your order and the on-time delivery meant everything went exactly to plan.
We will certainly pass on your high recommendation to Stephan and the entire Brighton team!
Kind regards
Tricia @ The Bathroom Showroom
En suite Refurbishment!
Great customer service from Nicola Nixon at City Plumbing in Chepstow in advice and recommendations for the refurbishment of my en-suite.
Smooth process from first meeting to look at and suggest designs to delivery of the goods. Thank you!
29 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Gillian,
Thank you for taking the time to leave us a 5 star review!
Thank you so much for your excellent feedback! We are thrilled to hear that Nicola Nixon at our Chepstow branch provided you with great customer service, valuable advice, and strong recommendations for your en-suite refurbishment.
We are delighted that the entire process, from design suggestions to the final delivery of your goods, was smooth and seamless.
We appreciate your business and will be sure to pass your kind words along to Nicola and the Chepstow team!
Kind regards
Tricia @ The Bathroom Showroom
Hinges
They were very helpful for hinges that I needed for a bathroom I got from them years ago and found the old supplier with ease.
11 november 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Joe,
Thank you for taking the time to leave us a 5 star review!
That is wonderful to hear! We are delighted that our team was able to quickly and easily locate the replacement hinges you needed for your bathroom, even after so many years.
We pride ourselves on our ability to assist customers with long-term support for their purchases. Thank you for taking the time to share this positive feedback!
Kind regards
Tricia @ The Bathroom Showroom
Excellent - would highly recommend
Excellent, professional service. Lynda gave me detailed advice and helped me choose my new bathroom. She was very knowledgeable and very patient and nothing was too much trouble. I didn't feel under any pressure, but was more than happy to buy my new bathroom from her and her team. Thanks, Lynda.
13 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Sarah
Thank you for taking the time to leave a 5 Star Review. We are delighted to hear of the excellent service you received while shopping with us and that Lynda's patient manner and knowledge of products supported you in making the choices for your new bathroom. We would love to share your kind comments with Lynda and her colleagues and would appreciate it if you could contact our Customer Service team on either 0330 678 0267 or customerservice@cityplumbing.co.uk to provide us of the details of the branch that you shopped with.
Kind regards
Siobhan @ The Bathroom Showroom
Aintree Showroom Ellie *****
We recently purchased a bathroom from the Aintree Showroom where we dealt with Ellie who brought our dream bathroom to life. Ellie was a pleasure to deal with we can’t thank her enough for the time/effort and going the extra mile to help us get what we wanted. I would highly recommend visiting the Aintree showroom to anyone looking to purchase a new bathroom.
1 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Conor
Thank you for taking the time to leave us a 5 star review!
We are truly delighted to hear that Ellie was instrumental in bringing your dream bathroom to life. Knowing she was a pleasure to deal with and that her time, effort, and willingness to go the extra mile resulted in you getting exactly what you wanted is the highest praise we can receive.
We will be sure to pass along your heartfelt thanks to Ellie and the Aintree team. Your feedback confirms the exceptional service and dedication we strive to provide.
We hope you enjoy your beautiful new bathroom for many years to come!
Kind regards
Vicky @ The Bathroom Showroom
Victorian bathroom build
Rebecca was super helpful throughout, even managing to get us extra tiles from Spain at really short notice when the design had to change midway through.
A real high quality bathroom suite supplied and designed. It was great to see the 3D design of our bathroom in the showroom so that we could visualise the design before work started.
1 september 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi Bobby
Thank you for taking the time to leave us a 5 star review!
We're happy to hear that you found our service helpful, especially with the tile changes. It's great that the 3D design helped you visualise your new bathroom.
Thank you for your positive feedback!
Kind regards
Vicky @ The Bathroom Showroom
Emma at City Plumbing
Emma at City Plumbing, Straiton, Edinburgh, her usual professional and friendly self. Agreed a new shower room refit with her ( she deal with us many years ago too!)
Happy to recommend Emma to anyone looking for a bathroom refit, her knowledge and advice first class!!
29 oktober 2025
Omdöme utan inbjudan
Svar från The Bathroom Showroom
Hi T.Muir
Thank you for taking the time to leave us a 5 star review!
We're happy to hear that you had such a positive experience! It's great to know that you appreciated the helpful advice for your shower room refit from Emma. Thank you for your recommendation! You can be sure your kind words will be shared with Emma and her colleagues at our Loanhead CPS branch.
Kind regards
Vicky @ The Bathroom Showroom
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.