BangkokBank Omdömen 

Useless phone support; poorly designed with an absurd number of options. (Anything to avoid customers talking to an actual person.) Still waiting after 30 mins while I write this. Moving all my credit cards and savings accounts to Kasikorn; much faster and more efficient customer support.

A great bank with awesome internet banking system and user friendly features. Lots of ATM and ADM around Thailand. Easy to use their Debit & Credit cards both in Thailand and overseas smoothly. I personally think it’s a a great bank .

January 14, 2023

Two transactions occurred on the same-day by a vendor. The vendor returned the cash same date and Bangkok Bank did not credit it back to my account. This has been an ongoing dispute for two months and I have provided all necessary documents and even a representative from GRAB to resolve this matter and no refund.

This bank is quick to charge me monthly commission fees of 30 baht, ATM fees of 20 baht, annual account fee of 599 baht. No wonder why they made a record breaking 19.8% last quarter in earnings. They don't refund errors on customer accounts.

ไปแลกเงินตอนกลับบ้านปีใหม่ พอดีบัตรประชาชนหมดอายุก็เลยใด้ใช้ British passport พนักงานหญิงพูดว่าคุณเป็นคนไทยใช้บัตรประชาชนมองหน้าดูถูกมาก
ก็บอกนางไปบัตรประชาชนหมดอายุคะ British passport คงใด้นะคะ มองเรากับสายตาที่ไม่เป็นมิตร แล้วยังถามว่า
british อังกฤษเขาให้passportคุณมาหรือ.
มองเหมีอนว่าเราไปขโมยเงินละpassportเขามาแย้มาก
I go to this branch New year time for Changing money Sterling to thai Currency.i Give the woman British money and British passport Because my thai ID card Out of Date.Woman's staff saying to me you in Thailand you Used thai id .I say my id out of date British passport ok.
She said to me do United Kingdom Give me the passport ?I say yes:o
This woman look at me very rude and not friendly.l feel like she had accuse me to Stolen money and passport
Very very bad experience really rude
Rude Rude Woman.

Stole my card wouldn’t let
Me enter pin

The staff has poor knowledge and generally cannot help in case of problems.
The worst is when uou contact customer service it takes hours to reach them : unacceptable when you face an important issue with your credit card ; today i spent 1 hour trying to reach customer service.
I let you judge , thailand is amazing in other many aspects.

Bad service. High rates, untransparant. Low knowledge of banking by employees. They rather make up a story then tell you they do not know the answer. There is always an unpleasant surprise at this bank. Will never come back. This goes for most banks in Thailand. Very very low trust score.

What went wrong? Everything went wrong. First they had closed my bank account. I had been back in the U.S. for almost three years and when the woman ran my bank book through the system she said they had taken out the money in it to pay for fees and the account was closed. When I was advised by my visa agent to go to the B.B. at the airport shopping plaza to open an account into which I would transfer $22,000.00 later, they gave me a hard time. The bank officer told me the date on my Residence Cert. was set to expire tomorrow the 1st. Reading Thai upside down I told him the month was Jan., not December - so I had over a month left on the visa-free permit. O.K. Eventually they let me open the new account with a token 1,000bt deposit out of which they took 400 bt for the ATM card.Pretty chick poop IMO. I received a check FWD'd to me at my guest house from over there and the branch of B.B. I went to refused to let me deposit it - after checking out the front and back several times - and said to go to my home branch. Out at the airport plaza the smiling officer from before told me this time this check was past its expiration time limit of 60 days. No I said there is a half a month left. Okay. Then he argued that there was something else wrong but he relented and said I could deposit the 157 dollars. Then the cashier argued with me , going over the same ground about the dates and called over a different officer who had just told a woman to go back to China with her banking. He ...... long story he came up with more objections, said I would have to pay him 15 dollars and then if it got rejected by the bank, another 15 dollars. I said to deposit it. What did they have to lose.? He took me over to this cubicle and then argued some new excuse and said they could not do it. He was lying. So they tossed my 157 dollars into thin air. How can a country let these ignorant people who seem to be so degraded they have to use passive aggression to hurt other people when they can get away with it, run an important bank like this?

This bank takes overpayment for currency - we had to pay for a hotel stay and bangkok bank's exchange rates are 42% higher than other banks.
We feel really cheated - but a good way for a bank to make money.

Coming from South Africa I was nervous about setting up a bank account however the team at Bangkok Bank in Siam helpmeet me get setup with a new account in under an hour

Terrible customer service, they just don't care about their customers. Very difficult to deal with. You go round in circles between branch and different call centre departments and end up nowhere.

Don’t use this Bank. My brother had an account with this bank and was killed in Thailand they would not let me close his account I sent them many documents including my passport, but that was not good enough and wanted a £100 from me to check my identity. Funny I can travel round the world with just my passport. This is what they sent me.
Thank you for your email and the attached documents. I’ve contacted your branch manager in Thailand regarding your request and according to Bangkok Bank of Thailand, the following documents are required in order to acquire bank statements/transactions of the deceased account.

• Probate or Court order appointing the administrator (next of kin) of the deceased’s estate (This is a must to submit in order to proceed)
• Copy of the passport of the deceased
• Certified true copy of your passport
• Please note that our administration fee is £100.00 for identity verification process at our London branch and for international postage.

I went to the bank today to collect a new debit card, my wife and I have had a loint account for about 15 years. We are used to the mindless bureaucracy, so we both went together with our passports. The bank said there was a discrepancy on our passports and the account name, which is 'Mr Nxx Exx and Dr Jxx Lxx'. They said that my wife's passport did not say 'Dr'. I pointed out that mine did not say 'Mr', either, as passports do not include any title. The staff person then said that, if you become a doctor, you need to change your passport - complete nonsense.

She then advised us to go back to the bank main branch and change the account name, telling us that, since my wife's passport gender is 'F', she could be Miss or Mrs. If that is the bank's policy it is both sexist and incredibly disrespectful to women.

In our experience, staff have always been generally unhelpful, and treat any problem as the customer's fault, but today exceeded all. Either the staff were being dishonest or they are very badly trained, and the bank policies are discriminatory if not misogynistic.

Be good to your blood pressure and avoid this bank.

I am an account holder and condo owner in Jomtien Beach who banks with Bangkok Bank. I also live in NZ where I am at the moment. I phoned for help -I provided them all the information they required to identify I was the account holder but would not help me access my account after I explained it was urgent. They were more interested in following "protocol" than helping their customer. Disgusting service after another bank as I will change when I return after Covid

Been their customer for 20 years with 2 business accounts and one personal. Have transferred money through their London branch many time with no problem and reasonable exchange rates. Compared to UK or EU banks they are simply amazing, technologically advanced, free instant local transfers, good world wide coverage, obsessive security.
International Debit and Credit Cards that can be used anywhere in the world.
Variable customer service experience but generally very helpful.

TO WHOM IT MAY CONCERN: Koh Samui 20.11.20.2020
From the 16.09.2019 to 31.12.19 I was scammed for more than 2.700.000 bath trough Bangkok bank.
I saw a promotion at Facebook about Libracoin, the new crypto currency made by Facebook. I decided to buy this for 250 US dollar. Just something to have on my phone and play with. If I was losing money, I could just sell it back. It seems to be safe. Nothing happened, so I sent an e-mail to the company. Shortly after I got a phone call from a man who said his name was Mike Nolan. This was the 16th of September 2019.
He said he would help me to get a wallet for my new crypto currency Libracoin. But this was a bit complicated, so he told mew to download an app called “Anydesk.” This app enabled Mike Nolan to see my screen and control my mouse. This way he could install the wallet for me.
Now things happened very fast. I got a little nervous when he went to a cryptocoin site, and clicked on “buy” and told me to tell him the OTP number that came to my phone as SMS. I asket him if he bought something, but he brushed me off and said “it was just a reservation.”
He said he would call me back the next day, and make sure everything was in order. After he hung up, I checked my account, and he had taken 4000 US dollar from my account. About 120.000 Bath. This was more money than I could afford to loose, so of course, I got really mad. I tried to call him back, but the number was disconnected. It was a so called “spoofed” number. It means that he had taken an English phone number just for this call. It is impossible to trace.
Then I went on the internet to check out the company. “TopTradePro”. I could not find anything negative about this company, just that it was an unregulated cryptocurrency company. So when Mike Nolan suprisingly called me back the next day, I was very angry with him and said I wanted my money back. He then calmed me down and said he thought I wanted to buy bitcoin. “Why did you mail me if you did not want to buy bitcoin? That is what we do. We are a big company, and what would happen to our company if we stole money from our customers?”
So I had to make a decision. Should I play along, or just hang up and loose 120.000 bath? He said if I just bought a little more, I would earn a lot of money. In hindsighrt, I know I have been naive and stupid, but nothing like this hyave ever happened to me before. He was really professional. The calm way he talked, and he was able to convince me to buy more bitcoin. Almost hypnotical. In hindsight, I know I should have stopped and taken the loss. And later, they added different expences. There was 4000 US dollar for the insurance. And I had to show them I had 450.000 bath in my account, before they could pay me back. They would not touch this money, they just needed to see that I had it. Because this was their fee for all the transactions. At this point they told me I had 105.000 US dollar in my bitcoin account. I had no choice, so I sold my car and borrowed money from a friend, but this money was stolen from my account. Now I was totally broke. All my money was gone. I don`t know how they did it, but the only explaination I can think of, if that they had someone in the bank helping them. There was no OTP number on a lot of the withdrawals. I had to take my daughter out of school, so I can save enough from my pension to rent a apartment in Norway next year.
But now I know that they stole money from my account. They had seen my internet banking site, they knew my username, and how many caracters my password was. A dream for a good hacker. They have machines that calculate passwords really fast.
At this point I don`t know exactly how much money was stolen. This is something Bangkok bank has to check. Witch transfers did not have a OTP number? I asked for this along time ago, but as expected, nothing has been done.
And the debit card they used did not have my name or picture. I know this is not allowed. The card has to have the name of the customer printed on the front of the card to make large international transactions.
Some red flags should have come up at the bank, when large amounts of money dissapear through an invalid card.
I will also contact some of the large newspapers as The Guardian and The Nation. The magnitude of this case will surly attract interest from the media. And of cource, the lack of interest from both the police and Bangkok bank itself, I think I can make more interesting story for the media. I will never give up!
I was summoned by the bank to go see the police officer again, but neither he or I did not know why.

I would like to be reimbursed for my extencive loss in Bangkok bank.
Copies of this letter will be given to the police and The bank of Thailand.
Regards Torkill Wiik