Kasikorn Bank PCL Omdömen 

Not a real bank - absolutely horrific. Last week out of the blue changed my daily transfer limit to 50k. It now takes me 4 days of daily payments to clear my monthly bills. Ridiculous. On the weekend I couldn't go for dinner because I'd hit my daily transfer limit paying rent.

Went to open a new bank account today in Yasothon, Thailand 🇹🇭
I would like to say that it was the easiest new account process that I have experienced here and it was very efficient. I do have other Thai bank accounts and they were alot more stressful to open.
The Kasikorn staff at the Yasothon branch were very professional, patient, helpful and friendly 🙏🏻
I would highly recommend them.
Many thanks🙏🏻

Terrible experience got handed a number to wait in line for my withdraw issue with Thai tag I get to counter explain what’s going on just a simple I can’t scan bar code it’s not working what can I do I get told to GoTo the exchange counter to help I go there the guy tells me if I want my money I need to close the account .. the hell is the point of that then ? Pretty was was forced to deposits it at the airport since it was over 10k baht now I want to withdraw $90 I can’t? Or I’d have to close the account exactly what is the point of this easy to take the money harder to get it back seems like a scam to me

Another day, another horrible K Bank experience. Deposits come and go, but never any information why. Just got a transfer kicked back - no idea who from, no records online, nothing. They send you 50 messages when you make a transaction, but when one fails - no information. Nothing you can do. They'll never change. They hate their customers, which is why they never reply here. If you can, stay away. Awful to the extreme.

International transactions cannot be processed and when I asked about it never got the exact answer

The worst bank in the world.. period!

Take control of your money, Block you from acces to App put limit on your debit card you never asked for, and will not remove.. ect, ect.. HORRIBLE BANK

Avoid this bank, if you can. I tried to open an account but after my 6th visit I gave up. First I just ask what documents I would need to open an account. At my second visit they ask for more documents, specifically the rental contract. When I went back with my contract they told me there need some blanks to be filled in into the contract by my land lord.
When I returned they told me that the documents are complete now but they wouldn’t open the account there because I need to go the branch nearest to my accommodation. In the branch office they told me that I need the original because my contract had stamped COPY on it. My argument, that the original is obviously with the land lord didn’t solve the problem. That when I gave up.

Been in Bangkok 18 years married 20 lived at same address for 13. Tried to open a joint account. Was told the name on Passport and immigration froms was the wrong way round the surname first, and would have to change it. ALL western passports are like this AND Thai passports. In branch 1 hour 20 minutes still no sign of an application form. No common sense at all.

So, imagine you are a foreigner in a foreign country and you open an account with a smile, use it for 15 years. All your money is on their card. As a result, you are blocked without explanation and they start to deceive you that every 72 hours it will be unblocked for a week you will have nothing to buy food, pay for the rent of your phone, and other things, elementary things like a visa, they don’t care what you think about it. And what you eat and how you will pay for this kind of attitude, and now think about whether you will go there or not

When you phone them, you'll wait forever. I waited over 20 minutes to speak to a consultant and just gave up.

They can't deal with issues in one place: they have to liaise between different departments, which takes a long time.

I've found that SCB is much more efficient these days. Dealing with Kasikorn Bank was become frustrating for me.

Branch staff have a lack of knowledge of services that are offered online on the K bank website and app so I’ve been unable to receive service. Communication with branch staff and the English representatives has been really poor.

I used the KPlus banking app to transfer over 800,000THB in $AUD to my Australian Bank. The KPlus App provided the SWIFT code for my bank. No codes were entered manually by me.

The Kbank had assigned the incorrect SWIFT code which caused the funds to be rejected by the receiving bank. When the funds were credited back to my Kbank account, it was 50,000THB less than the amount applied in the original transfer.

I had sent over 30 emails and too many phone calls to count and just got no real response, only apologies for the poor follow up. When I did get a supervisor to call me, (Chulee) she attempted to immediately negotiate a 50% reimbursement. I did not accept this as a final solution and demanded a full reimbursement. They even admitted that they applied the incorrect code, but at the time of writing this review, they have still not corrected their system.

Finally, I was advised by a senior manager (Prayad) who also agreed that this problem was not my fault, only for him to eventually confirm the decision was not to reimburse me the full amount as they deemed it was "reasonable" to expect me to check the SWIFT code that they had applied. Who checks codes that any major bank provides in the middle of an online transaction.

This is a big bank bullying a customer thinking they will just give up. Well, Kbank, you have not heard the end of this problem. It amounts to stealing funds from a customer's account.

I have since written by email and online to 3 KBank directors including the CEO, KATTIYA INDARAVIJAYA, which were receipted and confirmed as read, but no reply.

I have now engaged a lawyer, drafted formal complaints to the Ombudsman and CCFI and now sharing my experience on all forms of social media. I am also going to have my experience published by a major media channel who are very interested in my story.

KBank have until close of business Monday 19th August, 2024 to confirm a full refund and if they do not, all of the above actions will be implemented.

This transaction took place on 25th July 2024. My first complaint of the issue to Kbank was made 31st July and I only got their final confimation via phone call that they will not reimburse me on 15th August 2024. Prayad (senior manager) committed to put a detailed response in writing, but just like previous commitments by Prayad to put in writing, he has consistently lied and not followed up on this action. It is clear they know they are wrong, but are hoping I will not take action against this big bank.

To all foreign investors in Thailand, be very careful as this is how the biggest bank of Thailand will treat you.