BangkokBank Omdömen 

If foreigners wish to experience the worst customer service in Thailand, visit Bangkok Bank @ Zuellig House.

BOI should stop partnering with Bangkok Bank! Many foreigners like me work for BOI companies, Bangkok Bank discriminate foreigners but still want foreigners’s money.

I have been their customer for 10 years, their service feels more like Mafia operation than a professional bank. Here’s what i have been through.

In 2024, I visited Bangkok Bank @ Zuellig House to close my account after noticing suspicious deductions. At that time, the staff (Premsiri - I just got her name today from her colleague), showed no interest in investigating and was reluctant to close and re-open my account. Shockingly, she even suggested I continue using it as I suspect she is too LAZY to handle the required paperwork! She only reopened a new account after I insisted, with a terrible attitude!

At the time of re-opening my account, I submitted every document and my work permit as required.

5 Oct 2025, I experienced an issue with my Internet banking & called 1333. The call center staff could not access any information on their system & instructed me to visit Bangkok Bank @ Zuellig House.

7 Oct 2025: At the branch, I was assisted by 2 employees, Dream & Premsiri (Bank Supervisor) - the same person who had previously been reluctant to close and reopen my account.

They requested either my Singapore Identity Card, other government-issued document, or a letter from my company. I explained that all my original documents were in Singapore and that I could only provide digital copies.

I then asked them:

- After 10 years, why am I now being asked for my Singapore Identity Card?

Answer: Policy Change

- Why do other banks in Thailand accept a passport without issue, yet you insist for my Singapore Identity Card?

Answer: Policy Change

What kind of answer is that?

Regarding the company letter, I had already resigned in September. So how could I provide one? And why was this never requested when I initially opened the account?

Although I have resigned from my job in September, I told them I still have commission crediting to this account till next year and I need to keep it.

Next they claimed they had called me on 16 Sep, but no one answered. I was overseas in China (I still have my ticket as proof) & my phone has no signal, so how could they reach me? If they can’t reach a customer, why is there no follow-up or even a simple email to inform me of the issue?

The most outrageous part was when I tried to withdraw money from my account (I provided my original passport). They told me I couldn’t withdraw and offered only 2 options: provide my original Singapore Identity Card or close the account.

I am traveling overseas this weekend and need to withdraw cash. I offered to provide my original passport, soft copy of my documents and use my credit card from another bank to verify my identity, but they would not compromise. After 10 years as a customer, they chased me away, forced me to close my account if I wanted to withdraw my money.

This is the mafia way, my money is in their hands, and I am left with no options.

I can legally enter Thailand with my passport, why is it not enough to verify my identity at Bangkok Bank?

Just because I am a foreigner holding a Singapore passport, does that make me a suspected scammer? Not every foreigner is a scammer. It’s disgraceful for a bank to treat foreign customers with such bias. If all foreigners are treated this way, the bank should stop accepting foreign clients.

Obviously, Bangkok Bank’s management doesn’t care how their employees treat the customer or the poor service they provide.

I’m done with Bangkok Bank!! The Mafia Bank in Thailand!!

This bank has frozen my account for absolutely no reason.
I trusted them.
They betrayed my trust and have treated me with the utmost contempt.
They do not care about their customers in the least.

will steal your money legit with no warning, had the account for years and matter if you have never broken a law in your life, your on a legit visas, your a foreigner = funds frozen, guilty! all the more reason to not trust banks with your money

It's really bad like many people below they just random freeze it without giving information what makes it unreliable. Stay far away from this bank many good or better alternatives. This bank quality is around that of 25 years ago. I even got denied at the bank for only bringing my passport not my empty bankbook

Account frozen, without warning, despite visiting the bank with all required paperwork, twice. Was supposed take 5 to 7 working days to unblock. Now 4 weeks and counting. Bank manager won't even respond

The world's most incompetent bank. Do not open an account with them. They will freeze your account, regardless of being in possession of your long term visa. They will lose the paperwork, no branches have any idea what the other is doing, no calls will be answered, staff at branches will be rude, incompetent and/or dismissive. The simplest administrative tasks are simply impossible to get completed. I've used Kasikorn bank and they are seamless. Bangkok Bank needs to be investigated for depriving people of their savings.

A truly disgusting organization, criminal enterprise if you will, after all that is what banks are. I took my father who was severely ill from a chronic artery disease and had already lost 60% of his body weight, (reduced to just skin, bone and tendons) to unblock his account and obtain a new card back in May. We went to Central Festival Pattaya branch as this was convenient for wheelchair access. The incompetent staff took some time looking at his passport and him before deciding to proceed. The woman then started arguing with me that he changed his passport and this was not the passport used to open the account. I then had to educate her on the fact that the retirement visa was obtained upon the inception of the account and it coincided with the dates for when he entered Thailand initially. So clearly the banks own failure here is recording the information wrong. She then asked him to sign his signature for which was slightly different from how he normally would have. She wouldn't accept it and told him to try again. He said and at this time I explained to her to extent of his illness that we initially had diagnosed as gangrene and sugar diabetes had been the result of his artery disease, causing multiple wounds and necrosis, the weight loss and change in his health had severely impacted his cognitive decline. She still refused his signature and made pathetic excuses for him needing to go back to the branch for which the account was opened in order to change his signature. This bank is so useless and stupid in regards to their policy implementation. Where is the logic in the sense that it is the exact same bank, what one branch can do, the other also can? They love to create inconveniences for people. This further spans into the blocking of a personal account last month, demanding to come into branch (where the account was opened) with required documents to unfreeze the account. On several days the branch was far too busy and staff working like a snail, getting through about 3-4 people per hour (all for the same issue). After about 12 days, I finally provided the documentation, only to be told the same as other people, no access available to funds despite providing the required documents. It should take 2-3 weeks to review and the only thing we can do is wait. There were people even trying to close their accounts and even then they still wouldn't let them until such reviews were conducted. This is disgraceful, but a glimpse into the reality set to be pushed upon the world in the coming years thanks to the WEF.

Terrible customer service. They recovered a credit card payment and so I had to call the stray call center (I can't simply confirm the transaction on my account app) and then had to go through a very confusing menu which had some terrible English which I could hardly understand. After 7 minutes of trying to find the option to speak to a customer service representative I finally got through and then spent about 10 minutes explaining the problem before things were finally resolved due to the staff's poor communication!

I received a message from Bangkok bank in the app to go to the branch where I opened the account within 30 days to verify it. I went the next day, queued for an hour, provided all the correct docs. After signing lots of copies and forms the banker said ok all finished no problem. She then asked me to make a small transfer to someone to test if all was ok. I tried to make a transfer and it failed. She call head office and they said that my account had been frozen for 3 to 5 days! I complied with everything and even then they froze the account for no reason!
The bank was full of people who had had their accounts frozen. One guy had opened his account in Pattaya but now lives in Hua Hin they said he had to go back to Pattaya!

Eight days later my account is still frozen. I have a flight booked to Cambodia, but will have to cancel it as I do not have access to any money. I have even had to borrow money from friends for food! The manager of the bank told me today that it would be unfrozen at 15.30 today. Guess what it wasn't now they are closed and will not open until Monday., and nobody gives a SH#T!
DO NOT USE BANGKOK BANK UNDER ANY CIRCUMSTANCES THEY ARE A BUNCH OF CROOKS!!!!!

Froze my account. Asked to go back to branch where I opened. No email or correspondence detailing what was required. Went in, was told they required further evidence. Had to return again the next day. Waited many hours. Then told it will be over a week to review the documentation to gain access to my funds. I opened the account to fulfill a long stay visa requirement. All the documentation they require is what the immigration office need for my visa approval. Absolutely ridiculous waste of time not to mention having no money. Disgraceful customer service. Treated guilty until you prove you are legitimate. Pissed off in a major way.
UPDATE 13SEP
Still no access to my funds, another trip to branch to find out when. More assurances that it will be soon, and escalated, as our son is having heart surgery 4 OCT
Funds urgently required and they don't give a damn. Still waiting. Leaving this bank at first opportunity.
This is the new digital system that is being rolled out worldwide.
Everyone needs to be aware of this.
Our privacy is being stripped away in all aspects of life, ready for the complete digital surveillance state with credit scores.
If they perceive your religion, medical decisions, associations, political views, or any other ideology is not in their interest, you are switched off until you satisfy them.
Guilty until you prove your innocence, is not freedom, and is not a just society.
The open air prison fence has nearly completely surrounded us all.
The beast system is on our doorstep.

opened a account over 3 years ago on a legit non tourist visa, zero reason to freeze it, they froze it without proper notice, now they are holding my funds, unable to get my money or access to the account, basically preformed a rug plug scam on all foreign account holders, they could do the same to anyone, you really trust them with your hard earned money ? id strongly advise to find a more trustworthy bank you can rely on.

WTF My Account My Money
🤬🤬🤬
I dont care about Bank , I only care about my Money
Why

Freeze my account, shouldn't trust in Thailand

Bangkok Bank freezed my bank account without making any prior announcement.
I will delete my bank account forever as soon as I get my money back. For those who is interested investing in Bangkok Bank,please think twice as they would have the same situation in the future and they will lock whenever they want without thinking consequences.

Thank you for allowing me to use your services for about three months, with an insurance fee of approximately 10,000 Baht. 🥲 That’s not even counting the trip expenses to Bangkok.

My account's suddenly froze on 19 Aug 2025.I can't say about Money Laundering problems within in your country but it's obvious that my currently froze account was officially seaman salary transferring and expenses were only for medical expenses at Bangkok General Hospital and other miscellaneous.
Due Bangkok Bank is a trustworthy financial institution, there must be a sustainable policies and procedures. This event which freeze mostly accounts without proper checking thoroughly is extremely disappointing and unprofessional I assume.

This Bank is very disappointed
This Bank is very disappointed, No respect customer and no safe our account. I very feel worry and Unhappy

Bullies, unfair policy