Ordered an $18 aluminum flag pole. Sucked up the $17 shipping charge as I understand the premium for an oversized item (6’); but didn’t realize that there was an additional $20 “minimum order fee” u... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The website was very easy to navigate and they had a good selection of the products that we were looking for. The shipping/delivery fees were outrageous though. Shipping was a third of my total orde... Se mer
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Ordering was so easy. Shipping prices are ridiculous but, my son is excited for them to arrive and save his feet while marching
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Easy to call in and get help. Very knowledgeable sales team! I've worked with Band Shoppe for 4 years. I'm always impressed with their service. Keep it up. No AI, actual people answering phones and kn... Se mer
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Företagsinformation
Skrivet av företaget
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Skrivet av företaget
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Kontaktuppgifter
8900 Highway 65 STE 2, 47612-9526, Cynthiana, USA
- (800) 457-3501
- www.bandshoppe.com
4,1
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Band Shoppe
We're so glad to hear you had an easy time finding what you needed! We appreciate your positive feedback. Amanda - Customer Care Team
Pagué el bastón
Pagué el bastón, y no me enviaron el bastón porque supuestamente no envían a servicio de casillero, mí clienta lo pidió con el casillero de mi competencia y se lo enviaron, porque envían a otros servicios de casillero y no al mío?
28 april 2026
Svar från Band Shoppe
Thank you for your review. We understand your concern and appreciate you bringing this to our attention. Customers who have an established order history with us may continue shipping to addresses they’ve previously used. However, due to an increase in fraudulent activity, all new customers must follow our current policy, which does not allow shipments to freight forwarding services. We understand this can be frustrating and appreciate your understanding as we work to protect our customers and business. Amanda - Customer Care Team
Honestly it was 5 stars until I saw the…
Honestly it was 5 stars until I saw the cheapest shipping price. $20 to ship shoes is wild.
27 juni 2026
Svar från Band Shoppe
Thank you for your feedback. Amanda - Customer Care Team
This is the first time to order
This is the first time to order , I hope we can get everything, because it’s expensive…. Thanks .
27 juni 2026
Svar från Band Shoppe
We appreciate your first order! The garment bag is noted as being on backorder until Mid-July and will ship when available. All other items should arrive in a few days. Amanda - Customer Care Team
Svar från Band Shoppe
We are truly happy to hear that our service was prompt and met your expectations. We appreciate your kind words! Amanda - Customer Care Team
I was not expecting such fast delivery
I was not expecting such fast delivery! Great quality products as always. The box it came it was a little torn up though but the pole was safe and came with its own caps and velcro piece.
16 juni 2026
Svar från Band Shoppe
We're so happy to hear you received your order quickly and are pleased with the product quality! We appreciate you letting us know about the packaging. Amanda - Customer Care Team
Did receive part of my order after…
Didnt receive part of my order after getting charged a ridiculous 20 dollars in shipping ....
18 juni 2026
Svar från Band Shoppe
Thank you for your review. Your gloves shipped from a different warehouse than the shoes, so you have two packages coming. If you'd like additional tracking information, please contact us and we'd be happy to provide that for you. I apologize for any confusion. Amanda - Customer Care Team
Exploitative Shipping Fees
I am absolutely appalled by your shipping policies. For a company of your size, which routinely handles massive bulk orders from school districts, forcing parents to pay for shipping is completely unacceptable. To make matters worse, a $20 shipping fee is outright outrageous and ridiculous—that is a staggering 25% of the total cost of the item itself!
Frankly, our school district should reconsider doing business with you entirely. A company with your resources should easily be able to coordinate bulk shipping expenses directly with the school or apply tax-exempt status. When my son was in middle school, we never had to pay a single cent for shipping.
Your predatory pricing is a massive disappointment!
Furious,
Maria Guajardo
A very disappointed parent
17 juni 2026
Svar från Band Shoppe
We understand your frustration and appreciate your feedback. Shipping costs are significantly lower when schools place bulk orders to a single location, while individual purchases—like a single pair shipped to a home address—incur higher carrier and handling fees. Because of this, shipping for single orders cannot be structured the same as bulk school shipments. We recommend contacting your school directly to discuss their ordering process and any available bulk options. Amanda - Customer Care Team
Svar från Band Shoppe
Thank you for your review. We appreciate your feedback regarding shipping costs. Amanda - Customer Care Team
Delay in Delivery
I ordered the white gloves for my grandson who was going to The Cavaliers Drum Corps for camp. I ordered them so that they would be delivered to his home so he could pack them with his things. There was a delay, I got in touch with Band Shoppe and I was informed that they would be delayed. I was having them shipped to Colin so that there would not be an additional cost in shipping them out to him and he needed them. So, he left and a week later they arrived and his parents had to incur the shipping costs. The gloves are great.
7 maj 2026
Svar från Band Shoppe
We appreciate you sharing your experience with us. We are sorry to hear about the delay in your grandson's glove delivery and the inconvenience this caused. We are glad to know that the gloves themselves are great. Amanda - Customer Care Team
Delivered quicker than I thought it would.
I’ve been purchasing band shoes from here ever since my oldest was in band. He’s since graduated and now my daughter is in the band. The shoes always delivered in a timely manner and the shoes seem true to size.
8 juni 2026
Svar från Band Shoppe
We're so glad to hear we've been able to provide reliable band shoes for your family over the years. Thank you for your continued loyalty and kind words! Amanda - Customer Care Team
There was such a variety for everything…
There was such a variety for everything in the colorguard section for silks I loved it!
21 juni 2026
Svar från Band Shoppe
We're so glad you loved the variety in our colorguard silk section! We appreciate your kind words. Amanda - Customer Care Team
Quick service
2 juni 2026
Svar från Band Shoppe
We appreciate your review. Thank you for your feedback. Amanda - Customer Care Team
Bulk Price & Shipping
The website stated that quantities greater than 12 pair of gloves would be 2.75 per pair, however this discount was not applied. The shipping charge of nearly $40 is quite steep and there was not an option in checkout to exempt sales tax. We are a nonprofit.
19 juni 2026
Svar från Band Shoppe
Thank you for your feedback. The discounted price of $2.75 per pair applies when 12 or more gloves are ordered in the same size and color; mixed sizes or colors do not qualify for the bulk discount. We also note on our website that tax-exempt customers need to submit their exemption documentation to us prior to placing the order for sales tax to be removed. You are welcome to forward the exemption to us to it will be applied for any future purchases. Amanda - Customer Care Team
Svar från Band Shoppe
We're happy to hear you had a great experience with us. We appreciate your positive feedback! Amanda - Customer Care Team
I Get shoes but for some reason was…
I Get shoes but for some reason was really small I send email asking exchange they don't di the exchange and I had to pay for shipping for they send it to my and plus for send back and order new one and pay shipping also but they don't return the amount that I pay for the shoes that I send back they return haft of the amount that I pay. that is no nice I'm single mother of 3 kids
1 maj 2026
Svar från Band Shoppe
We’re sorry to hear about your experience and understand how frustrating that can be. As outlined in our return policy, we do not charge a restocking fee—so a full merchandise refund is issued for returned items—but shipping charges are non-refundable. We appreciate your feedback and the opportunity to clarify. Amanda - Customer Care Team
Quick and easy check-out
17 juni 2026
Svar från Band Shoppe
We appreciate your kind words. We're glad you enjoyed your experience with us. Amanda - Customer Care Team
Fast & High quality!
4 maj 2026
Svar från Band Shoppe
We appreciate your kind review. We're glad to hear that you are happy with the quality. Amanda - Customer Care Team
Your website is extremely hard to use
Your website is extremely hard to use. It took me two hours just to check out. I tried Apple Pay. I tried PayPal. I tried my credit card. It’s not user-friendly.
16 juni 2026
Svar från Band Shoppe
We’re sorry to hear how frustrating your checkout experience was. It sounds like there may have been a technical issue related to the device or browser being used, but we understand how that can impact usability. Thank you for your feedback. Amanda - Customer Care Team
Svar från Band Shoppe
We're so happy you found our website easy to use and enjoyed our products. Thank you for your kind words! Amanda- Customer Care Team
Detta är Trustpilot
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