Ordered an $18 aluminum flag pole. Sucked up the $17 shipping charge as I understand the premium for an oversized item (6’); but didn’t realize that there was an additional $20 “minimum order fee” u... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to call in and get help. Very knowledgeable sales team! I've worked with Band Shoppe for 4 years. I'm always impressed with their service. Keep it up. No AI, actual people answering phones and kn... Se mer
The website was very easy to navigate and they had a good selection of the products that we were looking for. The shipping/delivery fees were outrageous though. Shipping was a third of my total orde... Se mer
I had a little issue with getting the tax exemption set up and Jason helped me out several times and was very responsive. Very happy with the service!
Företaget har svarat
Företagsinformation
Skrivet av företaget
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Skrivet av företaget
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Kontaktuppgifter
8900 Highway 65 STE 2, 47612-9526, Cynthiana, USA
- (800) 457-3501
- www.bandshoppe.com
4,1
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great products - ridiculous shipping costs
The website was very easy to navigate and they had a good selection of the products that we were looking for. The shipping/delivery fees were outrageous though. Shipping was a third of my total order cost. It was shocking when I went to checkout.
7 juli 2026
very very easy... They know how to help navigate everything,
Easy to call in and get help. Very knowledgeable sales team! I've worked with Band Shoppe for 4 years. I'm always impressed with their service. Keep it up. No AI, actual people answering phones and knowing how to help!
6 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The ease of using the web site.
The ease of using the web site.
I thought shipping was expensive.
7 juli 2026
Svar från Band Shoppe
We're glad our website was easy to use. We understand your concern about shipping costs and appreciate your feedback. - Customer Care Team, Emily
Product as i needed
7 juli 2026
Svar från Band Shoppe
We're happy to hear that our product met your needs perfectly. We appreciate your positive feedback! - Customer Care Team, Emily
$20 for shipping
7 juli 2026
Svar från Band Shoppe
We appreciate your feedback. - Customer Care Team, Emily
Svar från Band Shoppe
We appreciate your feedback and sharing your concerns about the shipping cost. - Customer Care Team, Emily
I had a little issue with getting the…
I had a little issue with getting the tax exemption set up and Jason helped me out several times and was very responsive. Very happy with the service!
6 juli 2026
Svar från Band Shoppe
We're so happy to hear that our team was able to assist you efficiently with your tax exemption setup. We appreciate you sharing your positive experience! - Customer Care Team, Emily
Ordered an $18 aluminum flag pole; got surprised by a $20 “minimum order fee”
Ordered an $18 aluminum flag pole. Sucked up the $17 shipping charge as I understand the premium for an oversized item (6’); but didn’t realize that there was an additional $20 “minimum order fee” until after I hit the Pay Now button.
That’s BS; if you need to charge more for a single item, reflect that in your item pricing, don’t bury it in a surcharge at the end of the transaction. Needless to say, I won’t be a returning customer.
5 juli 2026
Svar från Band Shoppe
Thank you for taking the time to share your feedback. I understand your frustration, and I’m sorry that the additional charge came as an unwelcome surprise during checkout.
The $20 minimum order fee is disclosed on the product page in bold red text, which states: "Buy more and save! — A one-time $20.00 charge is added to all orders of 5 or fewer. All prices are calculated in the shopping cart." We strive to be as transparent as possible regarding any applicable charges and display this information on the item page prior to checkout. - Customer Care Team, Emily
Outragous shipping on HS uniform
Very disappointed in the outrageous shipping price for a HS marching band shoe. We do not even know how the shoe fits so possible returns and re order. Very shameful shipping price
2 juli 2026
Svar från Band Shoppe
We understand your frustration regarding the shipping cost for the marching band shoes, especially with the uncertainty of fit. We appreciate your feedback. - Customer Care Team, Emily
The amount you charge for freight for a…
The amount you charge for freight for a 22$ item is ridiculous.
3 juli 2026
Svar från Band Shoppe
We appreciate your feedback regarding our shipping costs. -Customer Care Team, Emily
why is shipping iridescently high
why is shipping iridescently high son im a teenager already paying 500 for band fees another 100 dollars??? i make 12$ an hour 😭😭😭😭
29 juni 2026
Svar från Band Shoppe
We appreciate your feedback regarding our shipping costs. We understand your concerns about the additional expense, especially with other financial commitments. We're sorry you're having to pay for your band fees all on your own but are glad to hear that isn't stopping you from participating. Amanda - Customer Care Team
Ease of website and speed of deliveries.
15 maj 2026
Svar från Band Shoppe
We're so glad you found our website easy to use and appreciated our quick deliveries. Amanda - Customer Care Team
Svar från Band Shoppe
We're so happy to hear that your ordering process was easy and that you received your confirmation promptly. Thank you for sharing your positive experience with us! Amanda - Customer Care Team
Svar från Band Shoppe
We're so glad to hear you had an easy time finding what you needed! We appreciate your positive feedback. Amanda - Customer Care Team
Pagué el bastón
Pagué el bastón, y no me enviaron el bastón porque supuestamente no envían a servicio de casillero, mí clienta lo pidió con el casillero de mi competencia y se lo enviaron, porque envían a otros servicios de casillero y no al mío?
28 april 2026
Svar från Band Shoppe
Thank you for your review. We understand your concern and appreciate you bringing this to our attention. Customers who have an established order history with us may continue shipping to addresses they’ve previously used. However, due to an increase in fraudulent activity, all new customers must follow our current policy, which does not allow shipments to freight forwarding services. We understand this can be frustrating and appreciate your understanding as we work to protect our customers and business. Amanda - Customer Care Team
Honestly it was 5 stars until I saw the…
Honestly it was 5 stars until I saw the cheapest shipping price. $20 to ship shoes is wild.
27 juni 2026
Svar från Band Shoppe
Thank you for your feedback. Amanda - Customer Care Team
This is the first time to order
This is the first time to order , I hope we can get everything, because it’s expensive…. Thanks .
27 juni 2026
Svar från Band Shoppe
We appreciate your first order! The garment bag is noted as being on backorder until Mid-July and will ship when available. All other items should arrive in a few days. Amanda - Customer Care Team
Svar från Band Shoppe
We are truly happy to hear that our service was prompt and met your expectations. We appreciate your kind words! Amanda - Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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