Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into the Waterloo shop initially, Alex was extremely helpful. He advised me of the correct size and answered my questions. A few days later I decided to buy online as it was most convenient i... Se mer
I’ve had experiences with most of the different Balfe’s Bikes and the folks at Waterloo stand tall amongst the rest. I used a cycle to work vouchers in part to upgrade my gravel bike and the... Se mer
Really helpful and knowledgeable staff. Great flexibility on the Cycle2Work scheme so I could get the right bike and not be limited by an absolute cutoff at £2k
Företagsinformation
Om Balfe's Bikes - Waterloo
Skrivet av företaget
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrivet av företaget
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktuppgifter
69-71 The Cut, Waterloo, SE1 8LL, London, Storbritannien
- 020 4529 7777
4,8
Utmärkt
943 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Balfe's Bikes - Waterloo
We appreciate your positive feedback! We're happy you were pleased with our polite, efficient, and quick service in our Waterloo store. Kind regards, Balfes Bikes.
Svar från Balfe's Bikes - Waterloo
We're happy to hear that our service and customer focus made your visit to our Waterloo store worthwhile. Thank you for your positive feedback! Kind regards, Balfes Bikes
Cable replacement
I had my front gear cable replaced. The job was completed quickly and they charged me the standard £20 for service and £6 for the cable.
2 oktober 2025
Svar från Balfe's Bikes - Waterloo
We appreciate you taking the time to share your experience in our Waterloo store. We're happy to hear that the gear cable replacement was completed quickly and that you found the pricing acceptable. Kind regards, Balfes Bikes
Svar från Balfe's Bikes - Waterloo
We appreciate your positive feedback on our attentive and helpful service; we are glad you had a good experience in our Waterloo store. Thank you for your time. Kind regards, Balfes Bikes
Svar från Balfe's Bikes - Waterloo
We are so glad that our Waterloo store could be helpful and friendly. Thank you for your kind words; we appreciate it. Kind regards, Balfes Bikes
Really helpful from searching bike and…
Really helpful from searching bike and after purchased. Nice bike, totally enough to me for the use of travel from home to uni.
24 september 2025
Svar från Balfe's Bikes - Waterloo
We're happy to hear that you found our Waterloo store's assistance helpful during your bike search and after your purchase. We're glad the bike meets your travel needs. Thanks for your feedback! Kind regards, Balfes Bikes
I purchased the Specialized SL8 Apex…
I purchased the Specialized SL8 Apex for the Palace To Palace charity ride from London Crystal Palace to Versailles. The bike did not disappoint!
Balfe’s Bikes are truly professional and were amazingly helpful, having exactly configured and fitted out the bike. I would shop here definitely again when in the UK - Many Thanks Team!
10 september 2025
Svar från Balfe's Bikes - Waterloo
We're happy to hear that the bike met your expectations for the charity ride! We appreciate your kind words regarding our Waterloo team's professionalism and helpfulness in configuring the bike. Thank you for your positive feedback; we look forward to assisting you again. Kind regards, Balfes Bikes
Exceptional staff
Staff were all excellent and patient in helping with my request, thorough in the checks offered, and very accommodating. Helped select an appropriate bike based on my requirements and suggested appropriate accessories as well.
23 september 2025
Svar från Balfe's Bikes - Waterloo
We're happy to hear that our Waterloo staff provided excellent and patient assistance, offering thorough checks and helpful suggestions for your bike and accessories. Thanks for your positive feedback! Kind regards, Balfes Bikes
The team is always very helpful and…
The team is always very helpful and friendly. They go out of their way to get what you need.
19 september 2025
Svar från Balfe's Bikes - Waterloo
We appreciate you taking the time to share your positive experience. We are so happy to hear that our Waterloo team has been helpful and friendly! Kind regards, Balfes Bikes
Excellent service
Excellent advice on purchasing a cycle to work scheme bike - knowledgable on both the equipment and the scheme. Also happy to continue to process the transaction with good humour despite going past "closing time"
19 september 2025
Svar från Balfe's Bikes - Waterloo
We're happy to hear that you found our Waterloo team's advice helpful for your cycle to work scheme bike purchase. We appreciate you mentioning our knowledge and good humor in processing your transaction. Thank you for your positive feedback! Kind regards, Balfes Bikes
Good support and information from…
Good support and information from people in the store.
17 september 2025
Svar från Balfe's Bikes - Waterloo
We're happy to hear that our team provided helpful support and information during your visit. Thank you for your feedback! Kind regards, Balfes Bikes
My last experience with your waterloo…
My last experience with your waterloo branch was a great experience both reception and technicians especially the guy that called me up on a Sunday to tell me what was wrong with my bike in which when he told me the price! admittedly I threw a wobbly regarding the price and then he went though the procedure of explaining both the reason and the parts needed to get my bike back to its rightful condition so I then gave the go a head to service my bike in which performs even better when I first purchased it ;)
8 september 2025
Svar från Balfe's Bikes - Waterloo
We're glad you enjoyed your experience at our Waterloo branch. It's great to hear that our team was able to thoroughly explain the repair process and get your bike performing like new. Thank you for your feedback. Kind regards, Balfes Bikes
Great customer service and I ended up…
Great customer service and I ended up with a great bike. Very happy customer.
10 september 2025
Svar från Balfe's Bikes - Waterloo
We're so happy you received great customer service at our Waterloo store and a fantastic bike! It's always great to hear from a happy customer and sharing your experience. Kind regards, Balfes Bikes
Super fast
Super fast
Super friendly
Fix my tire even I arrived bit later then closing time 🫶🏻😇
11 september 2025
Svar från Balfe's Bikes - Waterloo
We're so happy our Waterloo team could assist you with your tire repair, even though you arrived a bit late. We appreciate your kind words and are grateful for your feedback! Kind regards, Balfes Bikes
Every person who works here is so…
Every person who works here is so helpful, knowledgeable and nice. They gave me loads of good advice and help in choosing a bike and did a really speedy service.
11 september 2025
Svar från Balfe's Bikes - Waterloo
We're glad you enjoyed your experience! It's great to hear that our Waterloo team was so helpful and provided you with speedy service. Thank you for your positive feedback! Kind regards, Balfes Bikes
Svar från Balfe's Bikes - Waterloo
We're happy to hear that you had such a smooth experience. Our Waterloo team appreciates your kind words and recognition of their efforts! Kind regards, Balfes Bikes
Svar från Balfe's Bikes - Waterloo
We're so glad our helpful and friendly staff at our Waterloo store made your experience a positive one. Thank you! Kind regards, Balfes Bikes
Outstanding Service Across Every Branch
Cannot recommend Balfe’s Bikes highly enough. The shop and workshop teams are consistently excellent—helpful, responsive, and quick. I’ve used several branches (Chiswick, Hackney, Waterloo, and Westbourne Grove), and every time the experience has been great. Whether it’s buying or servicing a bike, I don’t see myself going anywhere else.
5 september 2025
Svar från Balfe's Bikes - Waterloo
We appreciate you taking the time to share your positive experiences across multiple locations. We're happy to hear that all our teams have consistently provided helpful and quick service for both purchases and servicing. It's great to know you value our dedication! Kind regards, Balfes Bikes
Great value, friendly service
Excellent deal on some new bike tyres, very friendly service when collecting from Waterloo store.
4 september 2025
Svar från Balfe's Bikes - Waterloo
We're happy to hear that you had a great experience with our bike tyres and friendly service at our Waterloo store. Thank you for your positive feedback! Kind regards, Balfes Bikes
Friendly staff
Friendly staff, informative, bike in perfect condition. Great experience.
3 september 2025
Svar från Balfe's Bikes - Waterloo
We're glad you enjoyed your experience! It's wonderful to hear our Waterloo staff were friendly and informative, and the bike was in perfect condition. Kind regards, Balfes Bikes
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