Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into the Waterloo shop initially, Alex was extremely helpful. He advised me of the correct size and answered my questions. A few days later I decided to buy online as it was most convenient i... Se mer
I’ve had experiences with most of the different Balfe’s Bikes and the folks at Waterloo stand tall amongst the rest. I used a cycle to work vouchers in part to upgrade my gravel bike and the... Se mer
Really helpful and knowledgeable staff. Great flexibility on the Cycle2Work scheme so I could get the right bike and not be limited by an absolute cutoff at £2k
Företagsinformation
Om Balfe's Bikes - Waterloo
Skrivet av företaget
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrivet av företaget
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktuppgifter
69-71 The Cut, Waterloo, SE1 8LL, London, Storbritannien
- 020 4529 7777
4,8
Utmärkt
943 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super helpful and great range of bikes
Balfes couldn't be more helpful and were super flexible when I changed my mind on the model before I collected the bike.
7 mars 2026
I had a great experience with Alex at…
I had a great experience with Alex at Balfe’s Waterloo. He repaired my bike quickly and professionally, and the quality of his work was excellent. Alex was extremely polite, friendly, and happy to explain what needed fixing, which I really appreciated.
It’s clear he takes pride in his work and cares about providing great service. My bike now rides perfectly thanks to him. I would definitely recommend Balfe’s Waterloo and especially Alex to anyone needing a reliable and knowledgeable bike mechanic.
Thank you again for the excellent service!
12 mars 2026
Omdöme utan inbjudan
Service is excellent
Service is excellent. I came to collect my order and ask for an advised about e-bikes. Giles happily accommodated my request. He shared information on what to look for in an e-bike, power, battery and the placement of this in a bike. Showed some e-bikes that are currently in store. As I am on a shorter side, most of the e-bikes are big for me but Giles assured me that they can help with the adjustment to ensure the bike will fit me. I'm grateful that Giles did not hesitate to accommodate my request even if I am not buying yet. That is what customer service is about.
6 mars 2026
Warm welcome
Always a warm welcome when arriving at the shop in Waterloo . My bycycle running perfect after some minor alterations . Great store great staff no doubt my custom will always Balfe's first choice
4 mars 2026
Excellent hands on bike workshop
I attended a brilliant bike workshop yesterday with 6 of my friends. Max and Joe spent two hours showing us how to safety-check, clean and maintain our bikes and fix punctures. We each had the opportunity to change an inner tube on our own bikes and never felt like any question was too stupid. Joe and Max gave up their Saturday evening to run this session and made the 2 hours super relaxed and welcoming. They provided snacks from Gail’s and free goodies from Muc-Off. All of us left feeling we had learnt a lot and far more confident looking after our bikes.
This is a perfect class for beginners and couldn’t recommend the staff at Waterloo more!
28 februari 2026
Omdöme utan inbjudan
Great Customer Support
Great experience with very insightful advice while I was deciding which bike to purchase. They set everything up for me, so when I picked it up, it was ready to go and thoroughly explained.
20 februari 2026
Would recommend
Dropped my bike off for a service.
Full transparency on the work they were doing, completed really quickly.
Would recommend.
5 februari 2026
Great service on all channels
Great service via email, phone and in store. Friendly staff, responsive and keen to explain and support. They made it a very smooth journey to get my new bike!
4 februari 2026
A really trusty and helpful team
A really trusty and helpful team, it has local bike shop vibes. Super useful to have round the corner to my office.
30 januari 2026
Excellent service
Excellent and immediate service on day of problem arising. Sorted the repair the same day
25 januari 2026
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.