Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... Se mer
Called the store and spoke to Matt. Really friendly and helpful. Went to the store about half an hour later. The young guys on the desk at the service area was friendly professional and knowledgeable... Se mer
Extremely helpful staff. They provided great advice for a cycling trip I'm going on. Very effective service to my bike.
Företagsinformation
Om Balfe's Bikes - Reigate
Skrivet av företaget
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrivet av företaget
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktuppgifter
43 Bell Street, RH2 7AQ, Reigate, Surrey, Storbritannien
- 01737 242163
4,8
Utmärkt
995 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great and friendly service
Great service and friendly staff. This is an amazing independent bike chain where they care about customers.
23 augusti 2025
Svar från Balfe's Bikes - Reigate
We appreciate your positive feedback! It's great to know you received amazing service from our friendly staff in our Reigate store. We're happy to hear you feel valued as a customer. Kind regards, Balfes Bikes
Friendly & knowledgeable !!
12 augusti 2025
Svar från Balfe's Bikes - Reigate
Thank you so much for the kind words! We're thrilled to hear that you found our team friendly and knowledgeable — that's exactly the experience we aim to provide. If there's ever anything else we can help with, don't hesitate to reach out. Looking forward to seeing you again soon! Kind regards, Balfes Bikes
Really helpful and friendly service
Really helpful and friendly service. I talked to someone who was knowledgeable and enthusiastic. I got good advice with no sales pressure.
6 augusti 2025
Svar från Balfe's Bikes - Reigate
We're happy to hear that you found our service helpful and friendly! We appreciate your feedback and are glad you received knowledgeable advice without any sales pressure. Kind regards, Balfes Bikes
Tune up
Went to Baife's to give a "rested" bike a once over. . . Was recommended a "tune up" - which was perfect for me. Confidently back on the road now.
5 augusti 2025
Svar från Balfe's Bikes - Reigate
We're happy to hear that our tune-up got your bike back in great shape. We appreciate you choosing us, and we're glad you're confidently back on the road! Kind regards, Balfes Bikes
From the moment I saw my new bike.
From the moment I saw my new bike in the window at Balfe's Bikes, Reigate, and walking into the shop to make my first enquiry, I was treated extremely well by the staff members who were very keen to assist me with my questions. After speaking to the manager I was able to negotiate a deal which both parties were happy with. I now have a new bike :-D Overall a great experience. I believe I will be well supported by Balfe's Bikes. I will definately buy from Balfe's Bikes again. Thank you to Matt, Julian and Simon for all your help.
3 augusti 2025
Svar från Balfe's Bikes - Reigate
We're happy to hear that you had such a great experience in store! It's always good to know that our team was helpful and that you are pleased with your new bike. We appreciate your kind words and look forward to assisting you in the future. Kind regards, Balfes Bikes
Really helpful and friendly staff.
3 augusti 2025
Svar från Balfe's Bikes - Reigate
We're glad our staff was helpful and friendly! We appreciate your positive feedback and time. Kind regards, Balfes Bikes
The guys in the shop could not be more…
The guys in the shop could not be more helpful. Communication was great and they clearly work hard to make sure you have everything you need. Highly recommended.
13 juli 2025
Svar från Balfe's Bikes - Reigate
We're happy to hear that our team was so helpful! We appreciate your kind words and are glad we could provide you with everything you needed. Thank you for the recommendation! Kind regards, Balfes Bikes
Pleased to get the bike back after a…
Pleased to get the bike back after a month to replace the motor in a one year old Specialized turbo levo.
16 juli 2025
Svar från Balfe's Bikes - Reigate
We're glad you got your bike back! We know it took a month to replace the motor, and we appreciate your patience. Thank you for the feedback. Kind regards, Balfes Bikes
Svar från Balfe's Bikes - Reigate
We're happy to hear that you received great service and that your new bike was set up and ready for you to go! Thank you for your positive feedback. Kind regards, Balfes Bikes
Good service
14 juli 2025
Svar från Balfe's Bikes - Reigate
Thank you so much for your kind review! We're really glad to hear you had a good experience with us—it means a lot to the whole team.
If there's anything else you need or if we can help in the future, don’t hesitate to get in touch. Enjoy the ride! Kind regards, Balfes Bikes
Great Service
The team did a really excellent job on preparing my Specialized Rubaix for a 1,000km charity ride in support of Stripey Stork. Great communication throughout and very thorough.
Thank you
6 juli 2025
Svar från Balfe's Bikes - Reigate
Thanks for the kind words, David. Best of luck with the ride!
Annoying emails
Annoying emails. Bloody constant. I already unsubscribed but I keep getting emails. Enough already!
6 juli 2025
Svar från Balfe's Bikes - Reigate
I assume you are talking about marketing emails informing you of our latest promotions etc? Not something we have any control of in store, I'm afraid, but if you've already unsubscribed then they should cease. I would just make sure you don't have multiple emails registered if you are still receiving content!
Five star team.
I bought a Marin Gestalt Gravel Bike 2026 in black. The staff was very Kind. I asked for suggestions, which resulted in this magnificent bike. I am loving riding it. I recommend Belfe's of Reigate.
19 maj 2025
Svar från Balfe's Bikes - Reigate
Glad to hear the bike is a hit. Thanks for the review, and enjoy the rest of your summer!
The guys were so helpful and…
The guys were so helpful and knowledgeable, they gave me good advice and sorted my bike so quickly. Will definitely come back for a tune up soon.
23 juni 2025
Svar från Balfe's Bikes - Reigate
Glad we could help, Eli. Look forward to seeing you next time!
Great bike, but not the usual level of Balfe's service
We've bought several bikes for the family from Balfe's over the last few years so we decided to get our son one from here for his birthday. By chance they had one in stock in the Reigate store and it was perfect. We came back having left time for it to be set up and I asked for the owner's manual (which the bike even had a sticker on the handlebars saying to refer to it) and was told that bikes don't ship with manuals anymore. On checking with the manufacturer, this is not true. During the set up, no proper attempt was made to make sure the brake levers, saddle or bell were set up correctly for my son and we've had to adjust a lot of things since (not really a problem, but disappointing as Balfe's are usually very particular about this) . The bike is great, but this is not the usual level of care and service given by Balfe's.
23 juni 2025
Svar från Balfe's Bikes - Reigate
Hi Hannah,
Thank you for leaving a review and we are sorry to hear of your experience.
I can see from our system that your bike went through our pre delivery inspection in the workshop like all our bikes do before they leave the shop.
We do offer a 6 week check of all bike's and so with this yours will be due end of July/early August.
If you do need any further adjustments being made to the bike please do bring the bike back into us before this date and we will happily carry out the work.
Kind regards,
Simon and the Reigate Team.
Svar från Balfe's Bikes - Reigate
Thank you, Colin!
Emma and everybody else were absolutely…
Emma and everybody else were absolutely brilliant at this shop. I’m so pleased we chose to go here. I know that we will be looked after. Emma was so knowledgeable and so helpful. I also know that my son will be comfortable going in on his own to ask for advice and maintenance Couldn’t have asked for a better service thank you so much to Emma and all the staff for making my son’s day!
22 juni 2025
Svar från Balfe's Bikes - Reigate
Many thanks, Elizabeth. Happy to help!
Svar från Balfe's Bikes - Reigate
Thanks, Tricia. Appreciate the kind words!
Svar från Balfe's Bikes - Reigate
Happy we could help, Neil!
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