this is a serious bike shop. Everyone there from the mechanic to the front of house guys, just gets it. It was an absolute pleasure to get our bike there. Nothing silly just exactly what we needed.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Small but well equipped shop, fast orders when item not in stock. Great Team, very helpful! I got discounts which make me even more happy so I can spend money on whiskey and coco to keep me going on... Se mer
Everyone was really helpful and knowledgeable, from first phone call to test drive and then collection. I was unsure about size, setup and how it worked with cycle to work scheme. I initially phoned t... Se mer
Great bike, not great service. Took a lot of chasing to confirm the bike had arrived and was ready for a test ride. After the test ride I waited whilst the mechanic fitted the mudguards, only to dis... Se mer
Företagsinformation
Om Balfe's Bikes - Islington
Skrivet av företaget
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrivet av företaget
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktuppgifter
33 Essex Road, Islington, N1 2SA, London, Storbritannien
- 020 45315550
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always super helpful and kind service
Always super helpful and kind service provided that makes you spend more money than you thought you’d spend. 100% recommend a visit.
20 november 2025
Svar från Balfe's Bikes - Islington
Thank you for the 5* review. we are glad we are always able to help you out. We look forward to seeing you again.
Don't buy the accessories
Every accessory I bought from Balfe's broke within days, I replaced them all with better quality products for half the price off Amazon.
No refunds or exchanges were offered when I complained - they blamed the manufacturers and said I'd have to take it up with them.
Also, they charged me £38 to change an inner tube, the shop about 200 yards down the road only charges £15.
12 november 2025
Svar från Balfe's Bikes - Islington
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. This isn’t the level of service or quality we aim to provide. the cost for labour on the tube replacement is reflective on the bike having a hub gear set up which requires a bit more time and work than a normal tube swap would need. We have taken the feedback onboard and addressed it with the team to ensure this level of customer service happens again.
Got my bike serviced and it came back…
Got my bike serviced and it came back all cleaned up, great job on bar tape and the steed is running really well- gliding again
11 november 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Great price
Great price, flexible customer service, friendly staff for Halfords cycle to work Trek Madone
12 november 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Great advice and guidance to help make…
Great advice and guidance to help make a decision on bike to get
8 november 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
My experience has always been a…
My experience has always been a pleasant one. if it’s purchasing a new bike or buying accessories it’s always been a good one.
Thank you Balfe’s !
10 november 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Excelllent service but a little slow to…
Excelllent service but a little slow to get the job done
5 november 2025
Svar från Balfe's Bikes - Islington
Thank you for leaving a review. We are happy that the outcome was good and we are working getting the workshop a bit quicker. kind regards Balfe's Bikes
Bad experience last time, this time different
I had a bad experience last time I came to Balfe's a few months ago, with a really grumpy and unhelpful mechanic. It had always been a friendly place, it now felt like a big, impersonal chain.
I had to pick up an inner tube so I came back. The sales assistant was very friendly and we had a laugh. It reminded me of what the business used to be like when it still felt like a local bike shop.
22 oktober 2025
Svar från Balfe's Bikes - Islington
We are glad to see we have improved from your last visit to store. We look forward to seeing you again. Kind regards Balfe's Bikes
Really good service and really quick I…
Really good service and really quick I requested a certain day and receive that day highly recommended
15 oktober 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
Several times I visited the store at…
Several times I visited the store at like 10am on a Tuesday, and with like 3 employees working there got 0 assistance. Atrocious customer service. Bought a new bike, helmet, accessories. It does not matter. Could not get help with the smallest request. Literally my least favorite store in London.
22 oktober 2025
Svar från Balfe's Bikes - Islington
We are sorry to hear about your experience in store. We have taken this onboard to improve and have put actions in place to stop this from happening again. Kind regards Balfe's Bikes
Quick bike fix
I popped in early to fix a wheel that was rubbing against my frame and it was sorted so quickly by a colleague (I think his name was Stuart!). Super helpful and really friendly - couldn't recommend this service enough!
28 oktober 2025
Omdöme utan inbjudan
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
They were brilliant start to finish
They were brilliant start to finish. I got my bike + accessories through the cycle to work scheme. The entire process start to finish only took about 3 business days! They were very responsive when emailing back and forth about the order, invoice and collection process, and when I collected my bike from the Islington store, everyone there was super helpful and accomodating - really speedy bike assembly, they installed my lock and lights for me, and took me through everything I needed to know in terms of insurance, servicing, etc - they went above and beyond!
28 oktober 2025
Omdöme utan inbjudan
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfe's Bikes
fast repairs, "on it team"
Fast and reliable. The only repair shop I trust in N London
21 oktober 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfes Bikes
I always get great service from the…
I always get great service from the team when I come to the shop. Alexis is always on hand to help out when I need something for my bike.
17 oktober 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Alexis in Islington staff was able to help you out! Kind regards, Balfes Bikes
Great service as ever
Great service as ever, always best to be served by someone who actually knows about and is interested in bikes
17 oktober 2025
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfes Bikes
Svar från Balfe's Bikes - Islington
We appreciate you taking the time to leave us this positive feedback. We are so glad our Islington staff were helpful and polite for you! Kind regards, Balfes Bikes
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