Couldn't fullfil the order, after 2days contacted me to offer me alternative or refund. Fine, great customer service. After a week there was no shipping update, emailed to ask for an update, no... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love the product! I spent hours researching carriers, and the more hours trying tonpickf the right kind of Ktan and this organic one seems perfect for pur Summer Solstice baby girl, It is so light and... Se mer
I only needed a replacement sash and it was very affordable and had a low shipping rate. I also received emails about my purchase right away with tracking numbers. I also received my product right whe... Se mer
First off, the product is fantastic. Secondly, the customer service is extraordinary. I received a Baby K’Tan as a gift off my registry but my friend purchased the wrong color. When I wrote customer s... Se mer
Företagsinformation
Skrivet av företaget
Baby K’tan provides families with functional and innovative products, designed to promote the natural bond between parent and baby. The award winning Newborn carrier, the Baby K’tan Baby Carrier, offers an innovative Ready-To-Wear patented design, allowing mom or dad to easily carry baby without any complicated wrapping or buckling. Simply slip on like a t-shirt for five ergonomic positions. ASTM compliant and approved Hip-Healthy by the International Hip Dysplasia Institute, the Baby K’tan Carrier provides parent and baby with a comfortable and secure hold that feels just like your favorite t-shirt. Adding to their line, Baby K’tan now boasts an array of exceptional diaper bags. Their Flex and Sojourn collection introduced earlier this year offers parents the adaptability, practicality, and innovative design needed for ease of use. Featuring 9 pockets, a removable zip-down padded changing station and a built-in insulated cooler, this line of bags is one parents will rely on while babies are small and love enough to keep carrying long after diaper days are gone. The Baby K'tan Baby Carrier has a patented double-loop design that functions as a sling, wrap and baby carrier, yet there is no wrapping, no buckling, and no adjusting any rings; simply slip it on like a T-shirt in three simple steps for a comfy, cozy and secure fit! The Baby K’tan Baby Carrier is recognized as a hip-healthy product by the Hip Dysplasia Institute when used as directed. Comfortably carry baby from birth to toddlerhood. The Baby K'tan Baby Carrier offers 5 different wearing positions for the various ages and stages of baby's development. Quickly switch between carrying positions without having to remove the baby carrier! The Baby K’tan Baby Carrier is recognized as a hip-healthy product by the Hip Dysplasia Institute when used as directed. Check out www.babyktan.com to learn more!
Kontaktuppgifter
4,2
Bra
643 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wrong color but he loves it
Love the baby k tan so I decided to order one for my husband. Luckily he’s not a picky person. I specifically ordered black and was sent a denim blue k tan. Thank you guys for allowing men to even be able to use this carrier. Very satisfied customer
10 mars 2021
Good product and delivery was on time…
Good product and delivery was on time will buy in future also.
10 mars 2021
So far my experience hasn't been great
So far my experience hasn't been great. I have not received my Baby K'tan. The status in my "Shop" app says "Order Placed" and has not changed since I placed my order on March 1st. I received an email yesterday from the company saying my order has been filled but I still haven't gotten the product. I have called customer service twice and sent emails about my order status and no one has gotten back to me. I wouldn't make another purchase from this company again. Its not worth the hassle.
9 mars 2021
Svar från Baby K'tan
Hi Lindsey, First, we want to apologize that it took a bit longer for you to receive your carrier. We are a small family owned business and constantly striving to exceed our customers’ expectations. We recently upgraded our website and internal systems which unfortunately led to some road bumps! We understand how frustrating this is to our customers and have made all necessary corrections and instituted new trainings to ensure no further complications. With that 'upgrade' we had even more issues shipping to addresses outside of the US. So, please forgive us.... With that said, we are sending you loads of happy babywearing wishes to you and your sweet little one! xo Baby K'tan team
It did not work as expected and I am…
It did not work as expected and I am still waiting to hear how I go about making the return.
5 mars 2021
Svar från Baby K'tan
Hi Mary Ann! We received your request for a return. Our K'tan Care team has emailed you the information to do the return, as well as wearing tips to possibly help with your current carrier (before the return). You can also schedule a 1:1 Fit check with a K'tan Care Specialist here:https://calendly.com/bkfitcheck. Stay safe & Bond simply! xo
It doesn’t fit
It doesn’t fit. Both of them are to small the candy and the small the size calculator said I was a small but the both feel to tight on my boobs and a bit short. My little guy doesn’t like them either I feel like I waisted my money.
5 mars 2021
Svar från Baby K'tan
Hi Nikky! One of our K'tan Care Specialist reached out to you for sizing questions and to see what we can do before you make the return. You can also schedule a 1:1 Fit check : https://calendly.com/bkfitcheck . Check your email for our correspondence. xo
I love the new active!
I love the new active! Can't wait to use it once my baby girl arrives. So nice that I received a free matching mask with it too!
4 mars 2021
Super sweet gift!
I was super excited to purchase the garden floral Baby K'tan wrap for a family member as a gift for her newborn. The staff was super helpful & knowledgeable answering a couple questions I had. The site, very easy to navigate. Alot of options, colors and styles. The new Mother LOVES her baby wrap. It's unique and affordable. Every new family should incorporate this baby wrap into their baby garb! Thank you Baby K'tan! 5 STARS
4 mars 2021
I'd give them one star if I could
I'd give them one star if I could. I registered for a wrap and got one...in a size too small. I contacted the company to ask for a direct exchange, just a size bigger. The box/ wrap were brand new, never opened and never worn. They refused, told me to sell it on marketplace and gave me a 20% off coupon. I will be buying Boba Wraps from now on.
3 mars 2021
Omdöme utan inbjudan
Svar från Baby K'tan
Hi JB, We generally have you make the exchange with the retailer where the carrier was purchase. This is the most cost effective way for you to receive the correct size carrier. Since this was purchased from your registry, you should make the exchange using this channel. Most registry-retailers make it easy-peasy! If you still have an issue we do have a few options, but as mentioned above may not be as cost effective. Feel free to reach out to the team at: info@babyktan.com. Stay safe & bond simply! xo
Aent back for an exchange still have…
Aent back for an exchange still have heard nothing. My husband has sent multiple emails.
1 mars 2021
Svar från Baby K'tan
Hi Christina, We are so sad that you left a 1 star review. We take pride in our wonderful customer service that our team provides. Looking over the correspondence, I see that you were sent the RMA for the exchange and that hubby emailed saying that it would be delivered a few days ago (2-26), which it was. The exchange was quickly processed within 1 days of receiving it. You should have received an email with the tracking information from FedEx. (This could have landed in your spam folder. ) I also see that an email was sent directly to your husband with tracking information too! The exchange was sent FedEx Express...you will be wearing your little one soon, I promise and happy babywearing! xo
We are happy customers!
My husband and I love this baby carrier. It is extremely easy to wear, in didn’t ways, and our baby boy is nice and comfortable and secure. Great purchase!
1 mars 2021
Took a very long time to ship
Took a very long time to ship. When I contacted the company, they said there was an error and they would overnight it and throw in ‘extras’ for the time it took. Another week passed before it arrived. They included a pacifier holder. All in all- well over a month to receive. I do like the product, but the delivery and customer service are not great.
28 februari 2021
Svar från Baby K'tan
Hi Darina, We are so sorry there was a delay in you receiving your order. Sometimes delivery service is delayed, which is out of our control once it leaves the warehouse. I see that the first order was shipped but never able to track. This order may eventually show up. We quickly re-processed and shipped the order again., once we were informed. This was shipped FedEx EXPRESS and unfortunately delayed due to the bad weather the US was experiencing. Other than the shipping debacle, we certainly are hoping you and your little one are enjoying your K'tan! Sending you happy babywearing wishes! xo, Baby K'tan
Happy customer
Shipping was extremely quick. I got my order in less than a week. Color was just just as expected. It’s easy to get on and off. Love it.
27 februari 2021
2 as presents
Bought 2 as presents and both people loved them!! Wish I had one when my kids were small!!
23 februari 2021
Well done…
Thanks for your outstanding customer service (y'all responded both by phone and email), superior product (such a blessing for little ones struggling with reflux and colic), and the carrier arrived earlier than projected date. What more could you ask for? Well done!
11 februari 2021
Carrying on a Family Tradition
I bought a baby k'tan for myself when I was pregnant with my daughter 11 years ago and it became my favorite baby item I owned in my daughter's first year of life. So naturally when my baby sister told me she was pregnant with her first daughter I knew that this would be one item I purchased for her and my baby niece. She has received it and loves using with her newborn baby. Thanks for being such a great company and consistently making a product that makes caring for an infant so much easier! The Baby K'tan makes baby wearing accessible and safe for all moms and dads.
10 februari 2021
This is so easy to use and versatile!
8 februari 2021
got it for my daughter and she love it.
28 januari 2021
Omdöme utan inbjudan
We bought this item for our daughter…
We bought this item for our daughter and her 2nd child, and the product performed even better than expected! Great quality at an affordable price. Would purchase again!
24 januari 2021
I love my K'tan
I love my K'tan! It is so easy to use and portable. I've used other carriers in the past, but this is my favorite by far! I little one is only 3 months old, so I'm hoping this will last awhile.
23 januari 2021
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