Baby & Co Omdömen 

My order is on its way but I've received excellent communication with baby&co. They rang me when the stock came in to let me know when it would be dispatched. I had a lovely chat with a member of staff prior to this when she realised there would be a delay in them receiving the stock. Just lovely customer service.
Very much looking forward to the delivery of our new axkid minikid 4 max for our almost 5yr old to keep him safe in the car for as long as possible!

I ordered a high chair which I needed within 1.5 business days. The item was dispatched very quickly and was delivered the day before I needed it! Great and friendly customer service.

A bit slow on communication and I had to prompt them on delivery but must say I got a reply almost right away! Big call out for Hayley who was super helpful.

I purchased a car seat that they claimed would be available in 7-10 working days.
No confirmation email, no way of tracking the progress of your order. I sent an email and they said my car seat was to be delivred at the end of this week and that Dpd would send me an email. It's Friday, and my inbox is still empty.
I am going away next Thursday which means if I don't get my car seat by that time I will have to hand hold my baby and I have an injured wrist. Not to mention the inconvenience! We have to take a flight and .ight not even be able to get a taxi as things stand! Horrible experience so far, not taking into account the struggles of parents AT ALL.
Update: Noone answers their phone, so I asked for a refund via email. No answer so far, I have had to purchase the same car seat again (not with them).

Was meant to come in January didn’t come until March.
Had to email and find out for my self why it was taking so long there was no communication from yourselves even though you knew it would be delayed.

I’m really happy with my purchases. The items arrived on time and I received regular updates about the delivery. Great service and a smooth experience overall.

Very helpful customer service , kept me up to date on delivery date by phone call … would recommend and use again

Purchased a child car seat it was packaged well and arrived in the time stated at a good price.

Great service and excellent price.

Product arrived late.
Car seat was described as 7-10 working days lead time.
A follow up email at 10 days after hearing nothing, was met with an abrupt email stating that there was an additional 3 days delivery time on top.

After those 3 days nothing was heard. A further email took another 3 working days to respond to with an explanation that the Baby & Co hadn’t received the car seat yet in order to dispatch it.

It only finally arrived after 3 and half weeks.

This is extremely disappointing and inconvenient when our children’s safety is so important.

Amazing experience

I placed a substantial order with Baby & Co based on their advertised dispatch timeframe of 7–10 working days. That deadline passed without any update or explanation. After I contacted the company, I was informed of a delay and given a revised delivery estimate — which was also missed.

There was no proactive communication at any stage. I had to chase repeatedly for updates, and responses were vague and offered no firm commitment. For a purchase of this value, the lack of transparency and basic customer care was extremely disappointing.

When I raised the inconvenience caused, I was told supplier delays were “out of their control” and that no goodwill gesture would be considered. As a customer, my contract is with the retailer, and it is their responsibility to manage supply issues and communicate accurately. Dismissing the issue in this way felt unprofessional and dismissive.

Although the product has now arrived and is as expected, the overall experience was frustrating and fell well below an acceptable standard. I would not order from this company again.

Very helpful and personable, gave us a lot of time and attention whilst we pushed various prams around for an hour. Gave good advice on selection and matched/bettered competitive online pricing. Even helped carry our purchase round the block to the car.

Order process very straightforward, ream were very helpful resolving a delivery concern I would recommend them.

Really happy with baby& co from start to finish of buying my daughters icandy full travel system pram customer service were fantastic babies were early and the pram came spot on time thank you will be shopping tbere again

the customer service from the company was first class ould not ask for better.
The web site was easy to use foud what i wanted fery fast thanks

Very happy with our Cybex stroller purchase. Great quality, smooth ride, and feels really well made. Ordering and delivery were quick and hassle-free. Would definitely recommend

It's a very easy to maneuver and very comfortable chair, I'm happy with the purchase.

Good experience - I found the car seat I wanted, there was a shipping delay which I understood. The car seat was dispatched when they said it would be, and it arrived at the time stated.

The order was placed back on the 28th December 2025 with a delivery timeline of 7-10 working days. I have now been waiting C.24 Working days and over a full calendar month since the order was placed and payment made. There has been little to no communication on this matter other than when I have reached out to Baby& Co. Upon reaching out, I was told there was a supplier issue and Delivery would be made by WC12/1. After this week had passed, I was told there was a further delay until the 1st Feb. Now I have been told the Middle of February. There has been no attempt issue any compensation or partial refund due to the failure of this company.