AviationADR Omdömen 

I had got nowhere pursuing KLM for our expenses. They agreed to pay 4 items and then only paid 3.
6 months of reminders even when they admitted they were wrong failed to get us our money. This process really works. It still took a while but we got the money back which I 100% could not do by myself.

Claimed for a delayed flight requiring a stopover. Excellent service, very easy, took a few months but ended with payment from the airline, which the airline had initially refused.

The website is very clunky and difficult to navigate. The response times are very slow. Also took 2 hours to speak to an agent for advice as lines are busy. Our claim against the airline for denied boarding of 94 passengers due to the airline’s decision to close the gate before passengers were processed was found in the airline’s favour, as 94 passengers were recorded as no show, whilst another passenger also denied boarding on the same flight had their claim upheld. Our request for a review of the decision due to inconsistent adjudication was declined. Need I say more?

ADR were extraordinary. My dispute with Airfrance was horrendous, their customer service appalling - lying, misleading, hours on pointless phone calls, correspondence that made no sense, promises unkept. ADR, however, methodically considered my complaint and found in my favour. Airfrance were forced to refund me. This would not have happened if it wasn’t for ADR. I cannot express how impressed and appreciative I am. I guess whether you win your claim will depend on the facts of your case but ADR ruled that my claim was correct and that airfrance had to refund me. This would never have happened but for ADR. Thank you!

KLM cancelled our flight 2 days before departure. My travel provider booked alternative flights which got us to our destination far later than our original arrival time. We also had to endure 3 flights on one day through unfamiliar airports. I claimed compensation which, after much dialogue with KLM was not accepted, despite my evidence meeting the airline’s requirements.
I contacted ADR and submitted my evidence through their portal, which was very easy to use. ADR kept me informed of the progress of my claim at every stage. I am pleased to report that my claim was eventually successful, and I would like to thank ADR for their assistance, and for the professional way they progressed my claim.

I cannot thank AviationADR enough for their help with my airline claim. After facing a stressful dispute, their adjudication team thoroughly reviewed my case and issued a binding Final Determination in my favor.

The portal was easy to use, communication was clear at every step, and most importantly, they successfully got me my refund. If you are struggling to get a resolution from an airline, I highly recommend using this service. Excellent support from start to finish!

The enquiries were answered to promptly and dealt with accordingly. I got my full entitlement, I am very happy with how the whole process went and would use the service again and again.

AviationADR resolved my claim for compensation from EasyJet. EasyJet had initially rejected my claim on the grounds that they weren’t responsible for an overnight delay. I felt that they did bear responsibility and took my complaint to AviationADR who resolved the matter resulting in EasyJet paying the compensation in full.

When KLM stonewalled me for months – denying compensation, blaming weather, and ignoring their own evidence – AviationADR was the only body that actually held them accountable. KLM failed to submit a defense, and the adjudicator ruled in my favour with a binding determination. Without AviationADR, airlines would simply get away with treating passengers like this. Professional, fair, and absolutely essential.

Got the result I wanted even though the airline continued to delay outcome. The service was great and communication was good.

Thoroughly professional service with a successful 100% payout!

I used AviationADR to handle a complicated flight delay and expenses claim against an airline, and I am absolutely delighted with the outcome.

While navigating the online portal requires patience and careful attention to detail—especially when entering bank details and attaching necessary documents—the system works exactly as it should. The communication from the administration team was clear, structured, and professional at every step.

Thanks to AviationADR, the airline accepted the claim in full and settled the exact amount owed. I highly recommend using this service if you need an independent, reliable body to fight your corner. Thank you for an excellent result!

I contacted Aviation ADR and KLM would Not offer a refund on a claim they accepted as genuine. I found ADR to be very helpful from my initial phone call and if you follow the tracking you are kept upto date throughout the process. ADR have got my refund and I would highly recommend anyone with a dispute to get in contact.

Excellent service, can’t praise it enough. Very professional step by step. Will recommend to all my friends

The interface is okay. At first it confused me but, as the claim process takes several weeks and you are required to revisit it regularly to view or add updates, you do become familiar and comfortable with it. 4 stars for the site itself, 5 stars for the outcome. KLM lied to me and my partner to deny paying out £440 in compensation but AADR ruled in our favour, as it had access to the flight logs that showed the real reason for the delay was, as the pilot told us, due to an issue with the plane. Which is KLM's responsibility so it should have paid out! Bravo AADR!

Absolutely first class experience from start to finish. Kept updated all the time

Clear and easy path for the resolution of the complaint. Very good communication at every step of the process.

Even one star is too much. What this "neutral" company has done is an absolute disgrace.

We submitted a claim regarding a cancelled KLM/Air France flight that was rebooked to a later flight on the same day. As a result, we arrived in Bangkok with a delay of 2 hours and 50 minutes. However, the aircraft doors did not open until more than 3 hours after the originally scheduled arrival time, which is a key factor in determining eligibility for compensation.

Throughout the process, KLM/Air France failed to provide ANY sort of evidence supporting their explanations. In fact, we were given three different reasons for the cancellation at various stages, yet no documentary evidence was produced to support any of them. Likewise, no evidence was provided regarding the actual time at which the aircraft doors were opened.

We, on the other hand, submitted multiple pieces of evidence in support of our claim. Despite this, Aviation ADR appeared to accept the airline's unsupported statements without requiring proof, while disregarding the evidence we had provided.

The case has now been closed, and all I receive are automated responses. For an organisation that is supposed to provide an independent and impartial dispute resolution service, this process felt neither transparent nor fair.

There should be option for zero star just finished reading there adjudicator decision in favour of wizzair, basically telling me to back to them to claim travel expenses as i had travel with family via another airline after they cancelled twice. So this adjuster wrote they cant see proof of the passengers going (Even though boarding passes were submitted) and to submit it to wizzair directly (even though they have said to me they won't cover them. ) what they point if they cant even see what has been sent to them.