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This was a pleasant experience. I have received an excellent support throughout this period. After submitting all of the documents, I was constantly updated about the next stages of the process. This made me feel reassured.

AviationADR successfully claimed compensation for a flight delay from TUI who were impossible to deal with. The process isn’t fast but that is due to the regulations and the airline’s reluctance to correspond. Excellent free service.

Really easy to use and excellent updates throughout the process of my claim

I followed all their instructions, uploaded all the requested evidence in the format they requested. They then made an assumption in their determination due to lack of information they never asked for, then when I provided the information - said they cannot reconsider as it did not meet their process rules to reconsider. So despite me being correct and them having the evidence shown to them that the airline is liable, they are refusing to consider it. It is very frustrating considering the amount time spent on this and money lost to terrible service by the airline.

ADR assisted me with a compensation claim regarding a Ryanair late flight. They helped me recover £1400. (£350 per passenger on the delayed flight.) Exceptional service and assistance.

ADR helped me successfully obtained compensation from KLM, even after my initial rejection from KLM, which I did make the claim directly through KLM website, KLM didn’t bother to investigate my case thoroughly. Just told me that it wasn’t their fault.
Although it took a few months to solve my dispute, I totally understand. Investigation, dealing with Airlines the whole process takes time.
ADR offers free service to help customers, deliver consistent, timely, and efficient disputes resolution.
As a customer I felt very lucky finding ADR to help my case.

Excellent service. They helped me obtain compensation from KLM for a cancelled flight when the airline were completely refusing all requests from me

Thanks for your reply ADR. However, I wasn't informed of this when I spoke to an advisor over the phone more than three weeks ago. On my third and final call yesterday, I was finally told that there was nothing left to do from your side.
You might not be aware how extremely difficult and frustrating it is to contact Ryanair, and given my poor health and limited time I have left, I might not do it. This whole experience has affected me badly. Ryanair doesn't care about what people say to them, and it doesn't care about what you ADR have to say either. They're untouchable. You also didn't even give me the chance to click on the button to confirm I hadn't received the payment because you closed my query before I could do so. In some parts of the website it says the timeframe is 14 days and in another it says 14 working days. An advisor from ADR told me two weeks ago they'd chase the payment and if Ryanair didn't pay whitin a week they would incur a fine. This wasn't true either.
Have a good day.

Aviation ADR ruled that Ryan Air had to pay me back. After some days, they closed my case. The time frame for Ryanair t make the payment has passed and I still haven't received it. The 'payment' tab where I could report that I haven't received the payment is no longer showing on my account. I messaged Aviation ADR to let them know I haven't received the payment but they never got back to me. I am beyond disappointed.

AviationADR succeeded in getting EasyJet (reluctantly) to pay the required compensation for a delayed flight.
Undoubtedly we could not have managed this by ourselves.

I had a very positive experience with the ADR process following a denied boarding case that was initially rejected. The procedure was clear, transparent, and well-structured, with prompt and professional communication throughout.

After the case was reassessed, I truly appreciated the careful review of all the details and supporting evidence, which ultimately led to a fair and justified outcome. Although the initial situation was frustrating, the ADR intervention proved to be both efficient and impartial.

I would confidently recommend using ADR for resolving similar disputes, especially when claims are initially denied, as it provides a genuine second chance for a fair resolution.

Easy to use portal. Claim was assessed in good time

Simple process, updated on time and very clear guidelines and updates

This was an easy system to use, always advised of any updates to claim and messages responded to. All went smoothly with a satisfactory outcome.

Our compensation claim against the airline was dealt with quickly and efficiently, and a positive result was achieved.

5 ***** service, it’s just a shame that it took 4 months for Ryanair to payout.

AviationADR managed to solve my dispute with easyJet so quickly and in an efficient way. After over 6 months chasing the airline and asking compensation for a cancellation, they refused to compensate. I created my case with them and in less than 3 months it was solved. I totally recommend to use them and I am very grateful for their help.

I don't think without their help I would have got my money owed to me.

Speedy service and great communication.

My claim was solved fast and professionally. I got updates all the time and it was very easy to follow up teh status of the claim. Thank you for your help!

Can’t thank AviationADR enough for dealing with Ryanair on my behalf to get compensation paid. It takes a while to get compensation back but that’s down to Ryanair being slow as. AviationADR worked extremely well to get what we were due paid. Thank you. I’ll be sure to recommend your services.