Autobrite Direct (Technical Brands UK & Ireland Ltd) Omdömen 

I ordered from Autobrite during the Easter sale and was excited for my products to arrive. After waiting well over a week, my order had not progressed past processing and when I sent an email requesting an ETA for the items, I received an automated response which did not answer my query at all.

It is unacceptable to expect a customer to pay premium fees for delivery and still be happy to wait up to four weeks for their products to be shipped. No amount of prior warning makes that timeframe acceptable, and the automated responses just shows how little this company cares about their customers.

They would sooner cancel and refund an order than make any attempts to go above and beyond to resolve any issues. It is a shame because their products are actually really good, however they should learn to manage their stock levels and capacity during busy periods so customers do not have to wait a month for their order to arrive.

Ordered from the sales and for some reason it was in three separate orders. They told me I done it as it was three separate orders paid three different times. Not sure how, as it was only the once I done it. I asked if my 2 smaller orders could be put with my £80 order and I get refunded the other 2 shipping fees and they said they can't as its done as they go.
I then said if it can't be done I would rather a refund ( then be £8 odd out of pocket for something they could easily rectify) and within 20 minutes they send me an emails saying they will refund me. Awful customer service. Can't do a simple request as to put it in the same box to save the extra £8 in delivery fees when it's going to the the same place!
Awful attitude towards customers and clearly don't care about the customers. Fine by me, I'll happily go elsewhere. Would suggest you do the same.

EDIT -(because they tried to make out it's my fault on another review site)
As mentioned I only ordered the once clearly an issue with your site during the sales as there are always is issues during when the sales are on and yes I did not want to pay the extra postage when it could have been combined into one order!
I asked for it to be combined into one order and the postage refunded otherwise if that can't be done I would rather get a full refund. And YOU chose the full refund not making it easier and letting the other 2 products into my larger order not only saving me 2x postage but you the time packing it. So no, don't try to make me look bad when you guys are.
I would of been happy and have preferred preferred the first option but that was clearly too difficult to grab the two items and plop it into my first order as aforementioned it would have saved you time packing three different items at three different times going to the same place!

Had an issue with a product, emailed them and 48 hours the replacement part arrived. Always use there products and never dissapointed.

No reply from customer service. Emailed Autobrite to request the safety data sheet for the BriteGel wheel cleaner, but never heard back from them. It seems kinda shady to ignore customer correspondence. Furthermore, it makes me hesitant to purchase any Autobrite products, as there seems to be zero after-care for the customer.

Well stocked website inventory, spot on products and amazing prices.
Customer service given is always top class in my eyes I don't need to go elsewhere as everything I need and more can be found at Autobrite.
For many years I've paid inflated prices for car products from the likes of Meguiars which dont always workout how I wanted them to work, but with Autobrite what you see is what you get... Everyone loves a deep shine so I put my faith in Autobrite to do that every time and never disappointed.
There is so much to choose from but personal favourites are, non acidic very cherry for alloys, fine claybar with Berry burst QD/Lube which as a spray wax on its own gives beautiful results that leaves folk wondering how long you must of spent polishing your car...
If times against you but you need to polish/wax etc i recommend cherry glaze although recently ordered the chocolate glaze being the newer product im sure it'll be amazing as I love an all in one. I could ramble on and on about how amazing the products are but to see for yourself you really need to try Autobrite and afterwards you'll realise that the products lay down easier and its cleaner too....

Been my go to product for detailing for a long time now. Tried many products and they are one of the best.

No update on order so had to contact them and got the following message,
Sorry you are unhappy with the service i have refunded you back to your paypal as requested unfortunately we are extremely busy during sale times and delivery can take upto 4 week.

4 weeks what a joke
Have spent hundres of pounds with them not anymore.
Avoid

I was sent the wrong product by mistake...a quick phone call and it was sorted out quickly and efficiently by a very pleasant member of staff...who sent the correct product the following day plus one free for the inconvenience....I have never come across such awesome customer care..I will be using these people again,and will recommend them to all my friends
Well done Autobrite direct.

Bad customer service, do not know how to deal with customers and are extremely unhelpful, will be purchasing from elsewhere in future

They know there stuff! Experts in car care and nothing was too much trouble for them. I was advised by the guys on which product to use on my Aston Martin and now its gleaming!

Will be using them again and recommended.

Always use there products, and can't fault them well priced and work very good!
They have a massive range to choose from and delivery service is next day, I also had some questions about using one of the products and they was very helpful and answered everything with brilliant results.

problem with dpd delivery, autobrite response was it was not their responsibility, cs were initially very off and shirty, not helpful and supportive. After reminding 2 staff that my purchase contract was with autobrite not DPD they were a little more helpful. One of just few retailer that are very happy to sell you goods but not back it up. So disappointed and not sure about how good their products, there after plenty of alternative suppliers, and better cs