Arturia Omdömen 211

I have purchased hundreds of dollars of Arturia software and hardware in recent months: Pigments, V Collection 11 Pro, the FX Collection 6 Pro, a Minilab 3 controller, and a Minifuse 2 interface. I've also purchased a few standalone software VSTs, and several preset packs.

After all this, I had an issue with a preset pack: most of the samples aren't there, so the presets don't make sound. I tried downloading numerous times, and re-installed Pigments a few times to rule that out. Nope: the preset pack is missing dozens of samples.

How much was the preset pack? $10 USD. Not much. But considering how much I've spent in recent months on Arturia products, you'd think the company would want to offer some support to make it right.

I eventually heard from a representative on the ticket. Jurgis is his name. I assume he's overworked and underpaid, because two weeks later I've only heard from him twice, despite how quickly I respond. He has told me twice to reinstall the software that I already told him I reinstalled.

Jurgis didn't know that samples for preset packs are downloaded to subfolders in the "Factory" folder. He hasn't offered to help in any way, and my last message to him was five days ago, telling him that the reinstallation (which I did again just to humor him) didn't fix the problem.

I suggested a few reparations early on. Why not just send me the missing samples or tell me where I can download them separately? He didn't even respond to that suggestion. He can see that I purchased the pack; I'm not asking for freebies. I also suggested that if the samples are not available for some reason, I'd be happy with a refund. He didn't respond to that either.

"Why don't you try reinstalling Pigments again?"

Ridiculous, and I am telling you now: If you are looking for a company that offers decent after-sale support, look elsewhere. Arturia ain't it.

I bought the minifuse audio interface from Arturia. When I couldn't get sound, the Arturia customer service was very patient, kind and helpful! Even though it took weeks of correspondation and it still didn't work, and afterwards I found out that the problem was something else than the interface, they remained kind and helping and it was no problem at all. They actually want to help you! (PS so the interface was working perfectly all the time)

This in contrary to the Thomann customer service (that's where I bought the interface from), where they just barely said anything and told me to send it retour, saying they would send me a new one, but I received my own one back, without information about any changes; and the problem was still there, only much time was lost.

After sales is non-existent. Their hardware is awesome... but if something is wrong they simply do not respond. It's terrible.

Non ho mai visto un esperienza più comeplata di arturia , ogni minimo dettaglio studiado alla perfezione , un softwere completo e davvero all'altezza di ogni aspettatica , parlo del softwere " Acid V" di arturia che ho comprato ,mai sentito più soddisfatto nella mia vita. VI ringrazio davvero!

Azienda seria , ho avuto problemi con un microlab mk3 in garanzia e loro mi hanno assistito passo passo per la risoluzione del problema. Soddisfatto

Arturia aftersales customer service is a joke. They are very slow to respond. It has taken me two weeks to arrange and pay for a spare part. I'm still waiting for them to post the item..... everything takes far to long. Very unhappy with this companies customer care....

Microfreak - piece of garbage gear, switching between patches NOT work, playing one same stupid patch all the time (bass), fix your BS please first then sell

Опыт взаимодействия с Arturia по заказу запчасти

Хочу поделиться личным опытом, чтобы потенциальные покупатели учитывали этот момент.

В течение 8 месяцев я вёл переписку с поддержкой Arturia по поводу заказа запасной части.
Коммуникация велась регулярно, я предоставлял всю необходимую информацию и ожидал решения вопроса.

Спустя восемь месяцев получил ответ следующего содержания:
в связи с внутренней реорганизацией складской логистики компания больше не осуществляет отправку запчастей в Туркменистан из нового склада.

На протяжении всего периода ожидания информация о невозможности доставки в мою страну не предоставлялась.

Факты:

срок ожидания решения — 8 месяцев
регулярная переписка с поддержкой
финальный отказ по причине изменения логистики
отсутствие предварительного уведомления о таких ограничениях

Я не оцениваю качество их программных продуктов.
Однако с точки зрения сервиса и работы с международными клиентами этот опыт оказался крайне разочаровывающим.

Рекомендую потенциальным покупателям из стран вне ЕС заранее уточнять возможность доставки запчастей и условия послепродажной поддержки.Компания не способна обеспечить предсказуемую послепродажную поддержку в ряде стран.
подробности могу предоставить по запросу

great keyboards rubbish aftercare and technical help

Registered Pigments 7, but their software manager keeps telling me my email is in an invalid format. Managed to do an offline activation but this is the worst site I have ever come across. Despite logging on to their site just fine, trying to get support about this is futile. Absolute nothing on their site contact wise works. All I get is constant errors. Fortunately the software seems good.

Pigments is one of the best vst plugins I have ever spent money on, and the free updates since I bought it have just made it all that much better.

I have bought scores of musical instruments over the years and never had any difficulty getting them to work. I have fought with this artiria mini lab MK three for 2 days and still haven’t gotten a single note out of the keyboard. I have watched endless videos and installed programs repeatedly, no use and a complete waste of time. This is without question the worst musical purchase I have ever made. I will never do business with this company again.

The company still hasn't registered my purchase TWO WEEKS later. Total waste of money and time. I have a MIDI controller and no software, despite e-mailing the "support" team 11 times and consistently responding to them within hours *when* they happen to reply.

ABSOLUTELY THE WORST EXPERIENCE I've ever had with any instrument company in 20 years of playing.

Plug in software: Complimenti per la qualità dei suoni e la scelta dei preset. Si percepisce l'altissima ricerca e cura delle sonorità

I Will never buy any of your products again, and the support is too slow

Service client inexistant

J’ai acheté un Minilab 3 chez Arturia. Le produit fonctionne, mais j’ai eu une question simple à poser au SAV. Résultat : aucune réponse, même après plusieurs jours. C’est inacceptable pour une marque de cette taille.

Si vous avez le moindre souci ou besoin d’aide, n’attendez rien de leur support. Franchement, je regrette cet achat rien que pour ça.

Fantastic company and great products! I have the Jup 8-V, CS-80 V, OP-Xa V and the Matrix-12 V softsynths and they are all essential to my creative process. I also own the minibrute 2 and the drumbrute hardware. Arturia are pretty fast to reply when asking for support and i feel that they as a company are very customer-oriented and helpful.

Arturia has a scheme going on with "Unlock" codes. I bought an open box Minilab Mk2 from Guitar Center. unbeknownst to me, the box didnt have an unlock code with it.

I have a serial number with the unit, but without an "Unlock Code" I cannot register the product.

These are smart people, no? I understand they have unlock codes to register the free software. OK. but really, they dont have a system in place where a person cannot register a legally purchased product with some evasive "code" ?

I can think of any number of ways to solve this problem. Im saddened that the company cannot do the same.

I give them a big F - FAIL.

If you go online, you see many others with same problem. I have contacted their Customer Support several times now. always the same answer. Contact Guitar Center. Guitar Center says contact Arturia.

This issue is on Arturia. Not Guitar Center. They are destroying their reputation over a simple petty logistic issue. This should not be a problem. They are creating this problem.

Failed product, it was a known failure and the support process stopped at me being given the statement "after sales team will get back to you in a timely manner,"... I found the terminology very inexact and ambiguous. Needless to say the after sales team have never got back to me despite me recontacting the support team to find out where I stand and if "a timely manor" could be defined. I feel completely ripped off.

Même si les produits sont bons à très bons, je n’achèterai plus jamais de produits Arturia. Tout leur système de protection de l’utilisation de leurs produits est absolument horrible. Leur logiciel ASC qui gère chaque utilisation de leurs produits sur nos ordinateurs est mal fait et souvent sujet à des problèmes. Trop souvent on ne peut pas utiliser leurs produits au moment où on le souhaite car il faudrait passer énormément de temps à comprendre pourquoi leur logiciel ASC refuse de nous laisser utiliser les produits achetés.
Leur service clientèle est absolument nul. Il n’offre aucun soutien. Il suffit de lui écrire et au lieu de vous apporter un soutien, il vous bombarde de dizaines de pages en anglais sans même avoir tenté de comprendre ce que vous leur avez expliqué. Débrouillez-vous tout seul, c’est la réalité du service clientèle de cette société !!
Dorénavant j’achèterai mes plugins exclusivement chez d’autres marques et Arturia c’est terminé. Ils se moquent totalement de leurs clients et de la satisfaction des clients !