Argos Omdömen 

Very poor, If I could give zero stars I would, high value item not delivered on the specific date booked on their system, they also use a chat assistant which is pointless with no real customer care. Will never use Argos again.

Placed order online, for 2 bookcases, told the driver we are missing boxes, he definitely said no and to contact customer service if any problem and drove off. Called customer service and tried to get replacement parts...said out of stock. This is an absolute JOKE!

Placed a click and collect order and the order never got delivered supposedly. Tried to contact them via Chat - complete waste of time and the Chat hung up without a resolution. Now received an email stating a refund has been generated as the items were never delivered.
Will shop elsewhere as no customer service. Bring back the old Argos

Argos should really be shut down, there website is full of false advertising they sell you 1 thing and another item turns up they have been investigated by asa before yet still commit false advertisement they do not allow true unbiased reviews, I recently purchased an Oral B IO9 in Rose quartz Luxe but twice in a row they sent me aqua marine.

I also checked put air purifiers and one of them just said "phillips air purifier/humidifier" without a model number or name, I checked the questions and the person who answered stated it was 1 model however the image on the website showed a different product so I asked a question and another person told me it was a different item yet again which is ridiculous for a country wide retailer argos needs investigating badly.

I could add a 0 if I could called 3 times today including one time the manufacture and problem had not been sorted customer service have not any experience at all

They signed up for Ebay click and collect service but staff almost always fails to scan the parcels. Without scan no collection email comes. Why sign up for something and not do it.

If I could leave zero I would, we ordered a fridge freezer for delivery and took the day of work.We got a text message to say it would be delivered in the next 60 minutes so emptied the old one and got it outside for removal only to then get another message saying delivery had been cancelled.After waiting for the call centre to open we phoned them and it was confirmed it had been cancelled and the next slot would be in a week so another day of work.The reason for cancellation was the van was to full well I’m sorry you knew a week ago about this delivery to cancel the delivery of a fridge freezer one hour before delivery is totally unacceptable.

Would give a ZERO if an option.
Moved house on the 30th Jan 26, ordered sofa, footstool, king size bed, dining room table and chairs 6+ weeks in advance to be delivered between 10-2 saturday 31st Jan. I live in a town centre with a large loading bay directly infront of my property. I watched the Argos van pull up and within seconds drove off and reported that they couldnt deliver because of traffic! called “customer services” and they apologises, put me on hold whilst they spoke to the scheduler to see what was going on. They could do nothing about the failed delivery but could offer me another date of the 4th Feb. I had to be back at work, i said that was no good. The lady i spoke to said she will call be back within the hour to update me with a resolution. She didn’t. called back, same scenario, put on hold countless times. Asked to speak to a manager. Without hesitation so told me that all managers were on other calls (why aren’t i surprised!) the lady assured me that it is managers policy to call me back within 24 HOURS!! Low and behold, i waited the 24 hours and no call! so, i called back again. you guessed it, same scenario. The lady said that i have now lost my suggested slot of the 4th of Feb but they can now offer the 20th. I cancelled my order. Funnily enough, that was instant! I then got a txt confirmation of the cancellation with the refund anount due in 5 days. The refund amount was £186 short. I phoned them again, same scenario, was put on hold for another 35 mins. The lady came back to me saying that the reason the refund was short was because they have now “double discounted” one of the products that i paid full price for. ABSOLUTELY NOT! i have paid full price for an unfulfilled order and failed delivery. She wasn't going to refund the delivery charge either. Without being sarcastic i reminded the lady that the goods were not delivered despite the fact that i saw the Argos van pull up. I was put on hold again for a further 10 minutes (looking forward to my phone bill, approx 3 hrs on the phone to a premium number) she confirmed that they will refund the difference within 5 working days. I asked for a text confirmation for which she said she was unable to and if i don’t have the difference + the outstanding £2k refunded within 5 working days to call back! I would not even buy a saucepan from Argos and they have a store for my convenience on my high street. ARGOS is no longer the reputable company it once was. Such a shame. Please, and this is only my advice. Please do not order anything that you will desperate to receive and plan your day around. I have no sofa, no bed and no dining room table. Not the best start for a woman starting on her own.

Argos delivered the wrong fridge/freezer to my flat. The white delivery sticker had the correct details (Fridgemaster) but was attached to a BUSH labelled appliance! Stupidity or illiteracy? It took Argos a week to rectify their mistake. I am an old bloke and had to ask my daughter to help me repackage the BUSH. She had to find someone to babysit her child. I explained this in my review to Argos but received no response. Argos? Never again.

Ordered a Garmin watch which was in stock at £199
Delivery confirmed for 3days later store collection.
On the day of collecting email saying item not despatched and to wait for confirmation.
Checked in store and got no information
Phoned three times to try to get delivery update- nothing
Then noticed price of item in store had increased by £100 and was showing in stock
Again no update from Argos
Tried to complain and only to be told
I can get refund once collection end date is reached which it g one week after the original delivery date..
Think very carefully before using this once great company 👎

On message told me to reorder which I did virtually straight away.
Now showing two items for delivery by Yodel not sure if I’m getting two of that item or it’s in two parts cause there’s no way of checking the tracking number against the order. I phoned up and they tried to reassure me that the other order was cancelled due to stock shortages which is strange when I managed to re-order it again straight away. Hopefully, I won’t get two of the same item. you used to be really good Argos what’s going on?

Disgusting service just a shambles. Unhelpful will never shop there or recommend anyone to shop there.

Lack of response to email regarding an item that broke just outside Argus warranty but still covered by consumer rights Act
The Act states responsibility is with the retailer and not manufacturer.
Very disappointed that there response was no response !

Today evening @about 19:45 I booked a water filter on the in store tab at WembleyCentral. I paid the black guy on till £25cash. While I was waiting for chage I reminded him that I had a necter card. He said it is too late. Then I told him that he never asked me if I had one. That made me upset and asked for my money back. He was quick to return my money. But wasn't able to help me. I asked for the manager. I got to know from one of the staff that he himself is the manager. No apologies. I told the staff the lady staff that they have the best manager. Good Luck. He is not fit for the manager's job.

Ordered americsn fridge freezer measured all doors so knew it'd fit paid £459 plus £13 delivery driver claimed it would not fit or turn wouldn't even attempt it then when I suggested back door claimed didn't have time only got 10 mins per delivery so I told him leave it in garden my husband got home and slid it in turned it himself no problems in 8 mins to be exact will not be buying g from argos again will be using g ao in future. The driver was not interested in helping and made out box was for too big but to be exact fridge is 90cm by 130 my doors are 130cm by 200cm so there was plenty of room, absolute disgrace.

Went to Argos in Hook, Hampshire ( part of sainsburys). Staff out in the back , i called several times and when the young lady decided to come to the front desk, they stated we are just busy out back. She continued with being most unhelpful amd blaza. Very poor service and really a poor attitude

I ordered some a TV on 26th December for guaranteed delivery 29th December.

It was a signed for delivery which never arrived despite me waiting in for half a day.

They stated goods were delivered when they were not and there was no Proof of delivery.

I was told a solution would be advised within 48 working hours.

I chased after 48 working hours and was told exactly the same.

6th Jan I chased on the phone and have now been told its 5 working days for a response.

I have no TV and am £329 down.

Terrible service. I work in business and would have sorted this out immediately on the basis there is no proof of delivery.

Call centre was foreign also so impossible to clearly understand what they are saying.

I will be sticking to Amazon in future. Argos is an outdated business struggling to compete with serious retailers

My delivery was 7 minutes away and the my order cancelled, no explanation. I phoned Sy at customer service and she said my refund will take 5-7 working days and my order wasn’t loaded onto the van so it was cancelled. Then when I asked to speak to a manager she kept my hanging for 30 minutes and then said no ones available and hung up. I’m disgusted. So you’ve had my money from 1st January to 14th January and there’s nothing I can do about it. It may as well be just for toys as nothing else gets delivered. What about taking care of your customers.

Dear Argos HR Department / Corporate Office,

I am writing to raise serious concerns regarding an employee at the Argos store located in Lion Retail Park, Woking, Surrey.

Employee Information

• Name: Mrs. Safina Ahmed (also referred to as Mrs. Samina Ahmed)

• Position: Team Leader / Supervisor

• Employment Start Date: 1997

Allegations

It has come to my attention that Mrs. Ahmed may be misusing her employee discount card by providing discounts to individuals who are not relatives and do not reside with her, which is contrary to company policy.

Additionally, she is allegedly supplying new technological products such as laptops and iPads to individuals waiting outside the store, particularly during times when store managers are on their breaks.

Actions Requested

• Investigate Employee Records: Review Mrs. Ahmed’s transaction history and discount usage over the past 26 years.

• Review CCTV Footage: Examine surveillance footage to verify her activities during managers’ break periods.

• Take Appropriate Action: If the allegations are substantiated, implement strict disciplinary measures to protect the company’s financial interests and reputation.

Impact

These alleged actions could result in significant financial losses and reputational damage to Argos. It is therefore essential that this matter be investigated promptly and thoroughly.

Additional Information

For any further details or clarification, please feel free to contact me.

Thank you for your attention to this serious matter.

I ordered a Bluetooth speaker costing £99.95 on the 18th of December as a Christmas present. I was told to collect it from my local Sainsbury’s Argos in Bridgnorth and went there on the 22nd, only to be told it was not there. I was then told it may have gone back.

I was assured it would not be delivered on the 23rd but would arrive before Christmas Day. I was also told that if it did not arrive by the 27th, I would automatically receive a refund. This was completely pointless, as the item was intended for Christmas.

After a very frustrating and unhelpful chat with the automated bot, I spoke to an online assistant who could not tell me whether I would receive the item or not. I then phoned the Argos helpline, where the adviser also could not confirm whether it would arrive before Christmas. I was told I could do a 40-mile round trip to another Argos store to buy one — but I would have to pay another £99.99 upfront.

I asked for a refund immediately, as it was clear the item would not arrive in time. I was told this was not possible and that I had to wait until the 27th if it was not delivered.

Here we are on the 31st of December: no email, no update, and no refund. After another 15 minutes of online chat, I was finally told I would receive a refund within 48 hours. Had I not chased this repeatedly, I am convinced I would never have received a refund at all.

Overall, the customer service was dreadful, inconsistent, and deeply frustrating. I was repeatedly fobbed off, given conflicting information, and left to chase a refund that should have been automatic.