Arcadia Omdömen 1 168

I haven't really had the chance to use it just yet just accepted it I'll update later and tell you how it went

Avoid Arcadia at all costs! They made a mess of my utility billing and trying to resolve issues with their customer service is nothing short of a nightmare.

Be careful what you sign up for, these people are scamming us. They come knocking at your door and have great convos and make it seem like you will be “saving” money, but a couple billing cycles into it you get SCAMMED. When you see a credit on your account which makes you think you are saving, guess what FALSE, they still deduct from your bank account because you have to pay Arcadia even though you have a credit with your electric company. Also when you sign up they say that everything is through them now if you have any questions but the moment I called and they didn’t have an answer they referred me to call my electric company. *NOTE: SCAM SCAM SCAM!!!!

Scam I never signed up for this my electric bill was 107.00 but with this company it's now 246.00 they said they had 90 days to look into this that was back in September still being charged for this every month extra I live on a fixed income. They never investigated it . Take me off your crap. I live in a one bedroom cracker jack box and now my electric getting shut off because of your incompetent. And never mind getting help from you supervisor Anahi who did no investigation.I will be letting everyone know this is a scam that I didn't sign up for.

Scammed. I moved out 3 months ago and am still receiving bills and charges to my bank account. I have contacted customer services at least 3 times and they keep assuring me that my account is closed. Then I get another charge. I'm furious and will be reporting this company to everyone I can.

Great company. It has really saved us a lot on electric bill. No problems or hassle, glad we decided to go with them.

What a great company!!! Saving so much money on my bill!

Billing makes zero sense. Everything seems great when you get a low bill one month but then they will charge for you the "credits" you received later on.

A bit confusing to start, but after 3 months my electric bill was only $9.00. I've has some credited bills as well.
They've gotten me Involved with CHIME too. Banking made easy and safe.
Glad I joined!

At first I was skeptical as it seemed everyone was knocking on my door to see if I was getting some sort of solar credit on my elec. bill. I declined to let any stranger see my elec. bill. I finally decided to let an Arcadia representative check it out. After finding out I was eligible for the service I subscribed. I thought I'd get a small amount off my elec. bill like maybe $10-$12 but to my surprise I saw significant savings on my elec. bill. I don't ever plan on getting out of this program. It a great program and worth the time to see if you qualify! I hope you do!! Take advantage of the clean energy act and get Arcadia Solar. You will be glad you did! Can't speak for you but I'm very satisfied with the program! I'm sure you well be too!!

Don't do Arcadia. The 20% savings is not worth the headache of this overbilling.

Everything was fine for the most part until I received an email of my bill of $275 for a 5-day service period, since I had moved. It turns out that a while ago, someone on their end made a mistake a over-credited my electric utility account, and now because I moved and closed the utility account, they're demanding I refund them FOR THEIR OWN MISTAKE. The call rep I contacted made it seem like it was my fault this is happening by telling me what was "supposed to happen" was Arcadia would slowly eat at the credit, but now I moved, and they are demanding payment. Well, where was the communication for that??? I have called them several times to resolve other overcharge issues, such as when they charged me for all solar energy gathered rather than the energy I actually used, and not once did they mention this mistake of theirs until they decided to put the cost on me. This mistake was also not once noted on the bill, not even on this $275 one.

Don't screw yourself over with Arcadia. They suck.

Long story short, just joined a few months ago and looked at my electric bill today and had $93 in credits. So far really great!

Update: I have changed my review to 3 stars. Why? I changed it because they don’t make it clear that they send you a bill for 80% of your savings and you keep 20%. Needless to say, I cancelled.

Sales guy came by while we were cooking dinner and our food burned. You guys suck.

Im so tickled to belong to such a wonderful company! It took a while to get to seeing results because of snail mail and a mix up, but Im in love with Arcadia solar!!!❤️ Ive never seen a bill so low!!! I gave referrals to a few people including a few friends, next door neighbor, and took the incentive yesterday, (9/18/24) and gave it to my grade school, John Jacob Astor in North Portland, Oregon. I have family in California but you are still working on it there,... Fresno is a sunny place!!! Thank you SO VERY MUCH!!! I will continue to give referrals to whomever I see, just took it to a business where their industry uses a LOT of electricity,... Medical marijuana grow rooms!!! I hope they qualify!!! ❤️Thanks again!!! 10 🌟's 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 😘

There was a bit of a delay getting me going with their Community Solar program but their customer service was always nice and helpful and now I’m very happy with my monthly savings.

Arcadia has produced the 21% savings every month just like they said they would.

This company goes beyond expectation as far as customer service.

Have you heard anything about Arcadia Power more than doubling customer bills due to a 'technical error' in the last couple of months?

I just spoke with someone there because my power bill jumped massively:
$280 - (935kWh) June (about average for the summer)
$528 - (1086kWh) mid-July
$773 - (1257kWh) mid-August

Our rate per kilowatt hour more than doubled in less than two months. What!? is that legal!?

During that time period our usage did increase as you can see but not nearly as much as the price increase. In July, I thought well that's a huge bill but it has been a hot summer and we've been running the AC hard. Then when I got the August bill and noted our actual usage I realized there was a problem.

I first called Eversource and the agent mentioned they had had some other calls from Arcadia customers so it seems this is not a one-off incident.

When I called, I was put on hold for 5 minutes and the agent immediately lowered the August bill to $375 and promised to work with the billing department to lower the mid-July bill as well which said he could not do since it was already (auto) paid. He explained to me that the reason for the error was that "the solar farm overproduced." Huh!?

To me what's more galling and at best unethical and at worst... I don't know is that the bill snapshot emailed to me on August 11 claimed that our Eversource NSTAR bill was $859.51 and that Arcadia was saving us $85.95. In truth when I downloaded from my Arcadia online account the Everstar bill it was $416.85.

My July bill from everstar was also about $175 less than what Arcadia charged.

I asked the agent why I had to call to learn about and correct this error and he had nothing to say. I asked to speak to a supervisor who is supposed to call within 24 hours.

I wonder how many others have been getting ripped off without even realizing they've done absolutely nothing wrong.

While we had Arcadia, our rates were lower. We never were 100% solar power. Recently we were told that our supplier, ComEd, would be our provider because there was not a solar farm available in our area. We were disappointed.

The rep is so friendly, and since I joined it's so enjoyable, unbelievable my bill last month was $14 after
deduction of the community solar, it's a WOW!! .