Ordered a gas bottle online, quick and easy system. Delivered the next day, the driver fitted the new bottle and even took the old empty one away! Will definitely use again
Plats
Byt plats186 Wood Street, Unit 5, Old Station Yard, E17 3NZ Walthamstow, London, GB
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Det här tycker kunderna
Despite us being long standing customers, we were really let down by this company. We ordered bottled gas yesterday (Tuesday) and had notification that it had been dispatched. We called thi... Se mer
Företaget har svarat
Great service, Very helpful in helping me choose the right product STIHL lawnmower RM 248 T. Super fast delivery. Highly recommend. Very happy, Thanks APS.
Excellent company to deal with. Quick and efficient delivery and good price. Highly recommend
Företagsinformation
Skrivet av företaget
Welcome To APS Garden Machinery - a family business providing equipment sales and servicing for leading garden machinery brands including Stihl, Hayter, Mountfield, Westwood and Stiga. Based in London since 1860, we have two showrooms in Walthamstow and Epping as well as a service workshop in Chigwell.
Kontaktuppgifter
186 Wood Street, Unit 5, Old Station Yard, E17 3NZ, Walthamstow, London, Storbritannien
- 0208 520 3929
3,8
Bra
5 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered a gas bottle online
Ordered a gas bottle online, quick and easy system. Delivered the next day, the driver fitted the new bottle and even took the old empty one away!
Will definitely use again
19 december 2025
Omdöme utan inbjudan
Excellent
Excellent company to deal with. Quick and efficient delivery and good price. Highly recommend
16 december 2025
Omdöme utan inbjudan
Great Service & highly Recommend
Brilliant service again from APS . Always easy to purchase gas bottles online , great customer service and quick delivery within the expected timeframe.
18 december 2025
Omdöme utan inbjudan
Can’t be trusted with your order.
Despite us being long standing customers, we were really let down by this company. We ordered bottled gas yesterday (Tuesday) and had notification that it had been dispatched. We called this morning (Wednesday) as we hadn’t received the tracking info, to be told it would definitely arrive in 2-3 hours time. We then called after 4 hours to be told that it wouldn’t arrive until Friday.
This was essential as we have no heating and are currently living with temperatures close to 0. Absolutely appalling as they confirmed they could deliver within a time frame, then advised they had dispatched it, then assured that it was on its way until eventually admitting that they weren’t sending it for a further 3 days.
Further to your response. - the difficulties of delivery into London is understood, however you accepted the order.
My points were that:
A) you informed us the order had been dispatched, when it hadn’t. You lied.
B) after calling you, you advised it would arrive in 2-3 hours (when it hadn’t been dispatched). You lied.
C) only when calling you when the order didn’t arrive, did you advise that it would be a further 2 days before it would be delivered.
It was ordered on Tuesday and ultimately wouldn’t be delivered until Friday. If you knew you only deliver twice a week into London, and couldn’t provide the order in a timely fashion, you should have admitted that, giving us the opportunity of obtaining gas elsewhere to provide us with heating.
You may consider my comments harsh, however every word was true, and you aren’t freezing cold on a boat.
Instead of your somewhat sarcastic, flippant response, you would have appeared in a better light had you have simply apologised for your service falling short.
17 december 2025
Omdöme utan inbjudan
Svar från APS Garden Machinery - Walthamstow
Apologies this didn’t work out for you - i do need to point out that you did pay for express delivery which explains that this is a 1-2 day delivery service so next day was not an option anyway so tomorrow would have been our deadline anyway. You are also in central London which adds to the difficulties of getting to you at this busy time. Bottles of gas cannot be posted and have to be delivered by licensed drivers. I have emailed you earlier suggesting that you take 2 cylinders so that you can rotate your stock to avoid running out and that we would not charge you the deposit on the second cylinder. Your review is harsh i‘m afraid and unfair. We have hundreds of good reviews.
Gardening equipment
Great service, Very helpful in helping me choose the right product STIHL lawnmower RM 248 T. Super fast delivery. Highly recommend. Very happy, Thanks APS.
6 augusti 2025
Omdöme utan inbjudan
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