Annelouiseboutique Omdömen 

Absolutely shocking!!!! I ordered a dress, returned it immediately because it wss not how expected. They wouldn’t confirm they had received my return even though I had proof it had been returned by Royal Mail. I argued with them for days and days and days about this. Then finally they said your refund has been issued and can take up to 5 days to be with you.
We are now approximately 10 days on and I still don’t have it. I have asked for the complaints procedure 4 times and haven’t been provided it. I get the most infuriating emails from them.

DO NOT ORDER FROM HERE!

Customer service is terrible!! All Ai generated. Still unable to return my dress and had no response to my emails. Wouldn’t buy from here.

Beautiful, high quality dress. Super quick delivery also!

Ordered a dress 4th april 2026, no were did it mention there would be a delay on delivery, today 4th june 2026 i am still waiting for my order after numerous emails to company requesting refund as dress was ordered for a wedding in may. Refused refund saying would have to wait to recieve dress then return in spite of the fact order hadnt even been dispatched. They continuiously delete/hide comments on social media platform. Have been told by email waiting on stock to come in yet recieved emails off them promoting dress as in stock again yet no sign of my order....avoid avoid avoid at all costs, wish i had read these reviews before purchasing

I have loved this brand ever since the start. The quality never compromises, I have so many staples from here and I can’t fault any of them 2-3 years later. Also super fast shipping - such a bonus when it’s last minute. The value for money is insane - will continue to shop here for a lot longer!!

I’ve had multiple orders and many items, such as cassinis and the bowie dress to name a few!! Never ever disappointed and it never fails to amaze me every single time.

Ordered a dress on the 22nd of February which they had said would ship on the 29th of March.
This has still not been delivered. I have asked them multiple times to refund me as the event I needed this for has passed. Everytime I email them, they are 'looking into it and will confirm shortly'.
Absolutely shocking service considering dress cost almost £400.
**UPDATE**As per below they told me to write them an email and they have not responded to it 24 hours later

I am still waiting for my dress after a month of ordering. Noone has answered my numerous emails my WhatsApp messages or I have even reached out on Instagram messages and commented on their posts to try and get a response. The dresses are not cheap and I could have apent my money elsewhere as I ordered it for my holiday. I am very disappointed.
UPDATE
I finally got hold of someone about 9 days ago and asked them to cancel my order which they said they would but 5 days later they dispatched it and its arrived today . I had to pay 78 euro custom charges even though I have to return it as it is too late. Now I am again trying to contact them to arrange a return but no-one is replying. DO NOT ORDER FROM THIS COMPANY also the answer they sent below is from a bot and the email doesn’t work

Awful service. Ordered a wedding evening dress (white bow dress) in early April. It arrived and didn’t fit. I sent it back straight away and my item was signed for. Been in touch with the company multiple times- they send the same generated email saying they need to check in the warehouse if they have received it (over 14 days since signed for). Finally they replied to say they were processing the refund and to wait 5 working days. Shock. The refund never came in. Emailed further to say it hasn’t been processed and they said it has been sent to the finance team to review. Never in my life have I had this service with a company. AWFUL. Wish I had read the trust pilot reviews before purchasing. You cannot speak to an actual person and they do not reply to any questions just a computer generated reply. Their phone number is a WhatsApp with the same reply. They always reply the same reply to all the feedback on here with an email that doesn’t even deliver. My bank is now taking this further and I will continue to fight legally due to the outright cheek of this company.

Please do not buy from this company.
Please spread the word. The company uses influencers to promote their brand whilst providing really poor care to everyday people that they do not return their money to. Please continue to spread awareness so more people do not have to go through this.

Absolutely awful customer service - I ordered the dresses in March, and I still have not received the items!
“Lisa” will respond to your first email, followed by the promise of escalating the issue to a specialist team, who never get back to you. I am 30 emails into a thread with “customer service.” I have begged for a refund multiple times. Absolutely ridiculous. Never ever buy from these scammers again!!

I ordered 2 dresses which are both beautiful, unfortunately one is a little tight on me - the cap sleeve Cassini (I am a size 10-12 and I ordered a M) and the other I realised would not be quite right for the function I was attending (pink legacy dress) so sadly I will need to return both but the quality and look of the dresses is incredible, I will 100% be making future purchases for my upcoming holiday at the end of the year.

If there was an option to give zero I would. I purchased a dress in Jan 2026, and now in June 2026, I still have not received the dress or a refund. I’ve emailed numerous times and all I’m getting in return is a generic emailing informing me that the issue is being looked into. Absolutely terrible customer service. Would never purchase from this company again.

Customer service absolutely terrible. Am still waiting for my return QR code.

Super quick delivery and really impressed with the fit of the dress. Wish I ordered more as it’s truly beautiful.

Recently bought a dress from ALB , the zip on the day of the wedding broke and had to pull it apart to get out of it in the evening. Was very disappointed in the quality and doubt I’ll buy again from this seller.

Still not had my refund for 3 dresses after a month, only received 2 dresses, the other dress has never been received. No one gets back to you by email, it is an automated email. If you comment on instagram your comments get deleted.

If I could give zero stars I would. Stunning item which unfortunately didn’t suit so requested a refund. Was advised like many others the returns portal was down so spent more money in returning myself with order number intact. Despite NUMEROUS requests for my money back (£200) I’m constantly told “ Your returned item is still undergoing inspection by our warehouse team. We sincerely apologize for the delay. Due to a high volume of returns, we are currently experiencing longer processing times than usual”. It’s been over a month. In today’s society waiting THAT long for your money is outrageous.

Do you like paying close to £200 for a dress that fails to arrive? Do you like spending weeks trying to contact the company to get help? Do you want to spend hours on the phone trying to get a charge back on your credit card? Thought not. Read the reviews and do not be tempted to buy from them. They send out dresses to social media influencers and few others seem to receive them. If they do, they fight for months to sort returns. The company has dissolved in the UK. Walk away!

Lovely quality clothing and unique dresses

Brilliant customer service
Fabulous designs

The dress is really lovely and great quality, however the customer service was hard to get in touch with, took over a month for me to receive a refund and was a confusing process.