When you lose your cat you feel very much alone in your search to find them. Just knowing there is an organisation like Animal search is comforting and helps tremendously in increasing your hope in fi... Se mer
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Det här tycker kunderna
I reported my cat lost on Sunday evening, followed their advice to the letter with my search and found her only a few houses away on Tue night! Make sure your neighbours check PROPERLY or insist to ch... Se mer
An excellent, quick, efficient and friendly service from Sue and team. Yes you pay for it (if your insurance doesn't cover the cost) but when your pet is lost you may not have the mental energy to des... Se mer
Företaget har svarat
Animal Search UK offers a hand of help when a pet disapears. Knowing you can reach out with your pet's details, having local pet patrollers keep a look out is invaluable at this stressful time. When... Se mer
Företagsinformation
Skrivet av företaget
Animal Search UK is a free lost and found pet matching database. The organisation also offers a unique Missing Pet Search service and professional publicity campaigns often funded by your pet insurance.
Kontaktuppgifter
11 Hunters Walk, Canal Street,, CH1 4EB, Chester, Storbritannien
- 01244 355247
- media@animalsearchuk.co.uk
- www.animalsearchuk.co.uk
4,4
Utmärkt
126 omdömen
Ingen aktuell inbjudningshistorik
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Manipulating company
Very manipulating company which is clearly trained to in a way to take tactically take peoples money during desperate and emotional times. They claim it takes time to make the posters they charge hundreds to nearly 1000 pounds when it is very simply a colourful poster which is a basic template which they copy and paste for each pet. Nothing is crazy special or personalised about it, the only personalised thing is your address, details and pets picture which is standard. It’s very easy to replicate the posters and do for much cheaper. If your using the company id only advise using their free service and if they call demanding money do not answer. It is a trap they have when you use there so called free service which obviously will attract many people because they use your details you put in to use that free service to call you and manipulate you to pay them hundreds of pounds. They use things like people’s insurances to gain money so be careful what you put in their website as they ask you certain questions to get information from you so they can call you and rob you. Don’t fall for it. Don’t answer their calls and if they call hang up if you don’t want to be robbed. They don’t care about your pets just your money so please be very cautious.
16 maj 2025
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Fariha,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that you feel this way.
We’d like to reassure you and others reading this that we never demand money from anyone. Our free service is exactly that—free—and we’re always upfront about what is included at no cost. When we do reach out by phone, it’s only to offer help and advice, especially during what we understand is an incredibly emotional and difficult time for pet owners.
For those who want additional support, we offer optional packages that include services like dedicated call handling, printed materials, and wider exposure. These are never forced, and all costs are explained clearly before anything is confirmed. We also inform customers when their pet insurance might cover some or all of the service, so they can make the best choice for their situation.
Our team is made up of real people who genuinely care, and we’re always trying to do right by both pets and their families. We're sorry our service didn’t meet your expectations, but we are constantly working to improve and your feedback will be shared with the team.
If you'd like to speak further or if there's anything we can do to help, please feel free to reach out directly.
Warm wishes,
Animal Search UK Team
All they care about it gaining money…
All they care about it gaining money from people they don’t genuinely care about finding pets at all. It’s a scam where they ring you at times of vulnerability to gain money charging hundreds for printed photos. They don’t like to give you the full information including costs or what is included. What they include is not worth the money at all you are better of printing pictures in the library and saving hundreds of pounds please don’t fall for it or use their service it should be taken down. Complete rip of waste of money I do not recommend or will ever use again.
15 april 2025
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Fara,
We’re really sorry to hear you feel this way, and we truly appreciate you taking the time to share your experience.
Our main aim is, and always has been, to help reunite missing pets with their families. That’s why all the core features on our website are completely free to use—because we believe everyone should have access to help when they need it most.
We do offer optional extra services for those who want additional support, but we never push or pressure anyone into choosing something they’re not comfortable with. In fact, we always encourage people to check their pet insurance first, as many policies cover these kinds of services. We’re very open about this, and we make sure people know to look into it before committing to anything.
The printed materials we provide aren’t just posters—they come with personalised support. Our team spends time designing, printing, and preparing everything, and each one includes our dedicated phone number. That means we handle all the calls that come in about your pet, for as long as the search goes on—so you’re not doing it all alone.
We understand this service isn’t for everyone, but we always strive to offer real value and compassionate help during what is often a very stressful time. We're proud of the pets we've helped reunite with their families, and we’re always here to talk through concerns or questions.
If you’d like to chat more about your experience or have any unresolved issues, please don’t hesitate to reach out—we’d love the chance to make things right.
Warm wishes,
Animal Search Team
Wonderful support in every way
Wonderful support in every way. Professional, efficient and kind.
23 maj 2025
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Ruth
Thank you so much for your lovely review! We're so happy we could be there to support you—and even happier that Hershey is home safe where she belongs. 💛
It really means a lot to hear that you found us professional, kind, and helpful. That’s exactly what we strive for with every family we support.
If you ever need us again (hopefully not, but we're always here!), don’t hesitate to reach out.
Take care,
Animal Search Team
I couldn't thank these people enough
I couldn't thank these people enough. My case was live pretty quick. Luckily after 50 hours, my cat returned home. Don't know where she was, I am so relieved she's home.
29 april 2025
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello MJ,
Thank you so much for your kind words—we’re absolutely thrilled to hear your cat made it home safely! What a relief that must’ve been after those 50 hours of worry. 🐾
We’re really glad we could help get your case live quickly and be there to support you through such a stressful time. If you ever need us again (hopefully not!), we’re always here.
Give your furry friend an extra cuddle from us!
Warm wishes,
Animal Search UK Team
I really appreciate the call that they…
I really appreciate the call that they give when your pet first goes missing, they really calmed me down and they were very nice and sympathetic I will always appreciate that
16 januari 2025
Omdöme utan inbjudan
To think I put my trust into this…
To think I put my trust into this company and than I was scammed on the phone line so obviously to the other people who use this company please be mindful of scammers calling you claiming to have your pet and then demanding money to be done as a card payment before your pet can be picked up from the vets in a two hour time slot the following day I still got a missing cat who I love dearly and in the process been scammed it’s hard enough to have the worry of losing a pet without scammers taking advantage of thier vulnerability it’s shocking to think we live in a world that’s so cruel n scammers stope so low to the other people who use this site please be mindful and I hope you do get reunited with your lost pets in a safe and respectful way but don’t fall for the same mistake I made x
21 november 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Vicky,
We are truly sorry to hear about your experience and can understand how distressing this must be. Please rest assured that we have been made aware of a scam operating over the weekend that is using our name and logo. We want to clarify that Animal Search UK does not house any animals in our care, nor would we ever contact someone to say we have their pet.
Unfortunately, it appears you have fallen victim to a scam that is beyond our control. However, we are actively working to raise awareness and prevent others from being targeted by these malicious individuals. We deeply empathise with your situation and share your frustration at how cruel and opportunistic scammers can be during such a difficult time.
We sincerely hope your beloved cat is returned to you soon, and we appreciate you sharing your experience as a warning to others. Please stay vigilant and know that we are here to support pet owners in the safest and most respectful way possible. For your peace of mind, you can find all our official contact information on our website at www.animalsearchuk.co.uk.
Comforting service during times of stress
When your pet goes missing it's difficult to know what to do, or where to start. Having a step by step guide, provided in a way that is comforting and supportive is an absolute life line.
The ability to tap into a wonderful community that will help as they can, to bring your pet back home is so, so much appreciated.
My cat went missing for four days, and during thag time, the service Animal Search UK provided helped so much. I have already recommended them to friends and neighbors.
11 september 2024
Omdöme utan inbjudan
Very helpful to spread the word about…
Very helpful to spread the word about my lost cat- although after 4 days and serious injuries, my cat Tilly found her way home and is now recovering at Vet hospital nearby. Reassuring that others care and are willing to help you find your beloved family pet.
14 juli 2024
Omdöme utan inbjudan
Initial poor experience with advisory team
Update: I have received a call the following morning from a lovely lady, Alisha, who was very helpful and knowledgeable and has given me some great tips for my search for my missing cat. It was very reassuring talking to her, thank you!
My cat has been missing for 6 days and in my search for more ideas on how to possibly find him I have come across the animalsearchuk website, which I have found very informative. I felt impressed enough by it and by the trustpilot reviews to seriously contemplate to employ the services of their search team. As it is not a cheap service, after registering my cat, I decided to first contact them through their online chat for advice which I am copying here:
Hi Elliot, I had lost my cat 6 days ago and just registered him with yourself.
Elliott: Okay. How can I help?
I have searched the neighbourhood and talked to neighbours, and placed posters but so far I haven’t found him.
I would appreciate some advice on how can I find him.
Elliott: Some things that can work are putting out the litter tray, a blanket that smells like them/yourself, and of course a bit of their food. If they sleep in a crate or has a bed, putting that out can help as well. Basically anything that is familiar or smells like them and home.
I have tried that.
Elliott: Okay, those are the most common tips. I'm afraid I don't have any other ideas.
I was a bit shocked on how quickly the conversation was cut short and sadly I saw nothing of the care, knowledge and reassurance other reviewers experienced with the company. Maybe I was just unlucky with this particular operator, but he has definitely put me off of going for their paid services.
11 juni 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Monika,
Thank you for your feedback and for giving us the opportunity to address your concerns over the phone. We’re glad we could resolve the issue to your satisfaction.
We apologise for the inconvenience you initially experienced and appreciate your patience and understanding as we worked to make things right. Your feedback is invaluable in helping us improve our services and ensure such issues are avoided in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out to us again. We’re here to help!
Kind regards,
Animal Search UK
The lady on the helpline was kind and…
The lady on the helpline was kind and caring and helped me use the website because I'm not very good with understanding how to use them.
20 maj 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Ms Landymore,
Thank you so much for your kind words! We’re delighted to hear that our helpline staff was able to assist you effectively. Providing caring and helpful support is a top priority for us, and it’s wonderful to know we made your experience with our website easier.
If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Animal Search UK
Very easy to set up your lost pet
Very easy to set up your lost pet, they keep you informed and give you advice on your next steps. Easy to share on social media to wider coverage
13 maj 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Karen,
Thank you for your wonderful review! We're thrilled to hear that you found it easy to set up your lost pet alert and that our updates and advice were helpful. Ensuring our users are well-informed and supported throughout the process is very important to us.
We’re also glad that the social media sharing feature helped you reach a wider audience. If you need any further assistance or have any questions, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
Animal Search UK
Simple to use and great communication
Simple to use and great communication. Found by other sources but grateful for the support and to have access to this so thank uou
9 maj 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Jackie,
Thank you so much for your kind words! We're thrilled to hear that you found our service simple to use and appreciated the communication throughout the process.
We understand that finding your lost pet can be a stressful experience, and we're grateful to have been able to offer our support during this time. While we're glad you were able to find your pet through other sources, please know that we're here whenever you need us.
If there's anything else we can assist you with or if you have any feedback for us, please don't hesitate to reach out. Your satisfaction and the well-being of your pet are our top priorities.
Kind regards,
Animal Search UK
Vital reuniting service
Owner friendly, fantastic free to use service, that puts reuniting owners with their missing/stolen furry family members as it's priority. Their service greatly supplements other agencies. And is a vital service.
Thanks to my cases, and being able to prove ownership, I am pleased to write I have successfully been reunited with my furry family members.
Myself, and my furry family members wish to give our sincere thanks, and appreciation. I will be highly recommending this service to any other owners, should their furry family members need it.
5 maj 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Fun Sun,
Thank you so much for your incredibly kind words! We're truly touched by your heartfelt review and are overjoyed to hear that our service played a vital role in reuniting you with your furry family members.
At Animal Search UK, we're dedicated to prioritising the reunification of owners with their beloved pets, and it's immensely rewarding to know that our efforts have made a difference in your life.
Your recommendation means the world to us, and we're grateful for the opportunity to have been of service to you and your furry companions. Should you ever need assistance in the future or have any feedback to share, please don't hesitate to reach out.
Wishing you and your furry family members all the happiness and health in the world!
Warm regards,
Animal Search UK
Although I didn't need these people as…
Although I didn't need these people as my tortoise just turned up, it was great to have them there. Putting your name and picture of your pet so loads more people can see what you have lost. A great service.
6 april 2024
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Maeterith,
Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that our service provided you with peace of mind, even though your tortoise returned home on its own.
At Animal Search UK, we understand the distress that comes with a lost pet, and we're glad that our platform was able to offer support by increasing visibility through sharing your pet's name and picture. Every lost pet alert has the potential to reach countless caring individuals, and we're grateful to have played a part, however small, in helping reunite pets with their owners.
If you ever find yourself in need of assistance in the future or if you have any feedback to share, please don't hesitate to reach out. We're always here to help!
Warm regards,
Animal Search UK
Take money, don’t give the service!
This company took my money to advertise over social media re my missing cat. I’ve heard nothing from them. Went to online chat the other day, they said they’d get back to me & never did. I just did another chat & same spiel again, they’ll get someone to ring me tomorrow. Do not use this company, you have been warned.
4 augusti 2023
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Donna,
We appreciate your feedback regarding your experience with our website.
We apologise for any miscommunication you have encountered, and we understand the frustration it must have caused during an already stressful situation. We understand the importance of efficient customer service, and we recognise that we failed to meet this in this regard.
We hope our response this morning has answered any questions you may have regarding the digital campaign. We aim to learn and grow from this and put in place further training to prevent this happening in the future.
Kindest regards,
Animal Search UK
These guys were amazing when I lost my…
These guys were amazing when I lost my cat. The leaflets and posters were gorgeous quality. I got loads of calls with possible sightings and photos, some emails too. If I didn't answer they kept trying until I did. Although he was found through word of mouth in the end (after 22 days), it was a beautiful, caring and really well organized service which I would use again for sure. I hope I will never need to :)
15 april 2023
Omdöme utan inbjudan
My cat found
I registered my cat as missing on a Friday by Monday morning I had an email directing me to a Facebook post, by Monday evening I had my darling boy home after 30 days missing.
3 april 2023
Omdöme utan inbjudan
Popcorn
Very pleased with the support and understanding that was offered.
8 mars 2023
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Thank you so much for your feedback and for taking the time to leave us a review :)
My cat went missing for the first time…
My cat went missing for the first time ever. I was completely lost and posted her all over social media, and received a call from Animal search about professional advertising, using their posters and flyers it led to someone making contact on a sighting of my cat, she was gone two weeks and I honestly thought I'd never see her again. Without those posters/flyers, no one could have reported her. They were very thorough, kind and empathetic to the situation I was in so I appreciated their assistance. Deffo recommend using their service. Thank you so much for reuniting me with my cat.
12 mars 2023
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Amel, Thank you for sharing your experience with us! We are so happy to hear the digital and printed campaign helped reunite you with your cat. Thank you for recommending our website and services :)
A really valuable service
A really valuable service. The more people who join increases success rates of reuniting pets with their owners
7 mars 2023
Omdöme utan inbjudan
Svar från Animal Search UK Limited
Hello Kevin, Thank you so much for your review! We agree more volunteers for our Pet Watch Community will boost the chances of reuniting owners with their missing pet. Thank you for being one of our valued volunteers :)
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