Animal Omdömen 

Pina was efficient & helpful and arranged my exchange without drama.
Thank you

I had issues with my order and emailed your customer service. Philippa, one of your employees, responded quickly and solved my issue. Thank you for that.

The customer service I received from Animal was fast and efficient. Thank you.

While usually there clothes are great quality there customer service when there is a problem is atrocious. Ordered a pair of sliders for Christmas and unfortunately the fit was poor. Sent them back via Hermes (their nominated courier) in 30th December and we are still waiting for the refund. Have contacted their customer service team but the response has been pathetic. Dismissive first response (even said they had 14 days to refund - they were already over a month at the time I raised it). When I challenged their response they have simply ignored us. Have bought a lot from their shops over the years but won’t go near them now as they seem to have morphed into a cowboy outfit

Great to see Animal still trading thanks to Mountain warehouse. I ordered a ski jacket on Sunday(Boxing Day) on the Animal website and it arrived first thing on Wednesday. The jacket is great and very good quality. Can’t fault the service and delivery from Animal/Mountain Warehouse. Definitely recommended

Ordered an item online, and received an acknowledgement. I then received an email from Mountain Warehouse (MW) saying they had my order. I didn't order with them so this is a breach of the Data Protection Act. Email says item will be with me in a maximum of 7 days. I heard nothing more so late on day 6 I used the MW chat service to be told they had 7 days. The website said the item was available to order (I checked). On day 8 I used the carat again to ask where my order was. I was told it was cancelled due to a lack of stock and I would get a refund within 5 days. Today is day 6 and guess what, I've not received any money. Avoid Animal, they sub contract orders, don't deliver and then don't give refunds even though they cancelled the orders.

Ordered an item from Animal two weeks ago. Nothing. No tracking, no email response. Avoid.

I love Animal. I really want to give them 5 stars but, with my recent experience, I just can't. The only reason they have 3 rather than fewer is because this is my first bad experience with them, ever.

They seem to have relaunched and I'm loving the new approach with recycled material and organic cotton.

I ordered some items online in a sale they had running. Two items for me and one for my husband. They arrived in fairly good time, albeit in Mountain Warehouse packaging (??!!?)

The problems came when I found that I had ordered a size too big on one of the items I had purchased (a pair of shorts). I really liked them so went online to see how I could go about exchanging for a smaller size.

Their FAQ section on their website contradicts itself at least once, first saying they do exchanges, and then later ON THE SAME PAGE saying they don't.

Confused as hell about what to do, I email them and ask.

I am told that "We do not normally provide exchanges, would you mind providing me with your order number and I will see what we can do for you." I respond to this.

In the NEXT email I receive from them, I am told "I am very sorry for the confusion. We do accept returns for exchanges. All you need to do is return them and we can exchange whatever size is needed."

So, thinking things are dandy, I go about the returns process (quite straightforward, so brownie points there). Complete the exchange form you get with your delivery and the Hermes guy comes to pick it up.

I then hear nothing for 2 weeks. At which point I have an email that my items have been refunded.

Thinking that maybe covid is making things slow, I continue to wait to see if the exchange ever appears. It does not.

So I email them again (we are now nearly an entire month on from when I placed the order in the first place) and ask what's happening with the exchanges, saying I'm very confused with the contradictory information.

The response I receive says "Having looked into our system I can see that the refund has been processed for 2 items. Please be advised that we are not processing exchanges. The item must be returned for a refund and then repurchased if still in stock on the website." (I suppose I should have seen this coming when the items were refunded.)

So now I have more contradictory information, but also experience to prove they do not do exchanges.... even though half the time, they say that they do.

And now, if I would like the shorts, I will have to hope they are still in stock, buy them at the full price (rather than when they had an offer on) and pay more delivery costs.

I am very disappointed in you, Animal. If you don't do exchanges, that's fine! But don't keep saying you do, and then not do them. Update your information and your staff so everyone knows what the process is. Because, frankly, I am still kinda confused about whether you do or not. But now I'll stray on the side of caution.

A very disappointing experience; you're usually much better than this.

brilliant service. excellent products.

Ordered item on 2nd Dec and still not arrived. No way to track it and customer services not answering phones over days of trying or replying to voicemail. Can't give a positive review when I have no item and can't speak with anyone about it.

Arrived promptly and well packed and lovely gifts.

Very pleased with the wallets and gym bags Good quality bought in the sale so very Good price. I would definitely recommend.

Ordered x2 items, only x1 arrived and was wrong. Then received an email saying other item out of stock and will be refunded. Not sure when as website is now down??

Very fast delivery including excellent communications from order to arrival. Very good quality product.

Lovely item very happy. Fast dispatch too :-)

Fast delivery and fantastic quality as always. My favourite brand!

Good offers, free delivery and came in very quick time, why have you shut up shop

Product is good quality and delivery is on time.