Angel Remy Omdömen 

216
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The hair is fantastic I had my last lot in my hair for nearly 2 years and still looks quite good I ordered it and it came on time and what I wznted

Betygsatt 4 av 5 stjärnor

The delivery was excellent.However there are a lot of products out of stock i have got a fitting booked for 20th sept which if they havent come in by then the appointment will have to be cancelled.Not... Se mer

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Betygsatt 5 av 5 stjärnor

Customer service is always 10/10, always there to help with any queries Iv had. Never had a problem with the hair been using since 2020, and will continue to use as my supplier. I love all different... Se mer

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Betygsatt 5 av 5 stjärnor

Angel Remy hair has always been the best quality. My last extensions lasted me a year and a half. I bought some from another company before, cheaper but absolutely awful! My new hair from Angel Remy i... Se mer

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Företagsinformation

  1. Hårförlängningsleverantör
  2. Butik med hårprodukter
  3. Kosmetika
  4. Leverantör av skönhetsprodukter
  5. Skönhetsartiklar
  6. Skönhetsprodukter

Om Angel Remy

Skrivet av företaget

Angel Remy image
Home Shop Aftercare Trade

Angel Remy have established themselves in being the nationwide’s leading Hair Extension Company offering the best quality hair at very competitive prices to trade. Angel Remy has over 40 hair colours to choose from, Enabling you to create your perfect look. Aside from our fantastic range of Hair Extensions, we also supply a range of hair extension tools which are needed when applying hair extensions. Angel Remy Hair Extensions, Global suppliers of high quality 100% human hair extensions.

Angel Remy gif

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

216 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 84 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(216)

71 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great service. Best product

Iv been using you for around 15 years and the service has always been amazing . The quality of the hair is the best

17 juli 2024
Logotyp för Angel Remy

Svar från Angel Remy

Hello Sam, thank you for taking the time to leave us a lovely review!

Betygsatt 3 av 5 stjärnor

I have used angel remy on many…

I have used angel remy on many occasions as my main supplier for my clientele.
Never had an issue with the hair or delivery, it’s always been great.
Would definitely recommend to anyone and everyone.

However I have had a couple of aggressive encounters with the owner of the company. Very abrasive and refuses to listen to anything which puts her or her company in the wrong.

Please just be wary of this when choosing as a supplier.

19 juli 2024
Omdöme utan inbjudan
Logotyp för Angel Remy

Svar från Angel Remy

Hello Olivia, not really sure what you are referring to with your statement "aggressive encounters" as we can't seem to find any experience you may of had with us as a company. There is no proof on our website you have ever even made a purchase with us.

Betygsatt 1 av 5 stjärnor
Logotyp för Angel Remy

Svar från Angel Remy

Hello Ellie, not sure why you felt the need to leave this as a review as we are always happy to offer our customers a refund/exchange if needed. Please contact us as soon as possible to discuss.

Betygsatt 1 av 5 stjärnor

If I could give 0 stars I would

If I could give 0 stars I would. I buy the same hair extensions every year in the same shade and length.. but this year they arrived a different colour. The brand have refused to offer a refund even though they openly admitted after we spoke on the phone that they must have sent out 27 instead of 22. Absolutely shocking. I have wasted £300 on hair that’s not my shade. The girls who answer the phone are nothing but rude. Don’t use this company, there’s plenty of other hair extension brands that are happy to help and not just after your money.

12 juli 2024
Omdöme utan inbjudan
Logotyp för Angel Remy

Svar från Angel Remy

Hello Jess, you knew you had received the wrong shade and still went ahead and fitted it. There is nothing we can then do about this. If there had been a mistake you should of contacted us straight away not fitted it on your client.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Amazing hair.

5 juli 2024
Logotyp för Angel Remy

Svar från Angel Remy

Hello Sophie, thank you for taking the time to leave a review! We appreciate your feedback!

Betygsatt 5 av 5 stjärnor

The staff were absolutely amazing

The staff were absolutely amazing, offering advice and honest opinions. I was able to match the colour to my hair perfectly with the right method as well.

8 juli 2024
Logotyp för Angel Remy

Svar från Angel Remy

Hello Monika, thank you for taking the time to leave a review. We are always happy to help you acheive your hair goals!!!

Betygsatt 5 av 5 stjärnor

GORGEOUS hair!

I have nothing but praise for this company! After a horrific experience with a prior company that basically sold me the most horrific extensions I've ever worn (9 years of a new set of hair every 3 months) I chose to take the risk on this brand as one of the few that supply my colour.

The hair first of all is SO thick! From root to ends, it's absolutely luxurious which I didn't expect for the price!! I actually ended up putting in just under half the amount of hair I usually would, saving me even more cash!

I didn't want to review until I'd washed and styled the hair and wore it for a while. Its as soft and smooth as day 1!! No moulting and no bond loss.

I have no experience with customer service, however haven't needed to contact them!

It's fair to say, Angel Remy have just gained a new life long customer with their outstanding quality hair. Thank you for bringing my confidence back!!

1 juli 2024
Omdöme utan inbjudan
Logotyp för Angel Remy

Svar från Angel Remy

Hello Demi, thank you for leaving such a nice review! Don't forget to tag us when it's all fitted were excited to see it!

Betygsatt 1 av 5 stjärnor

Next day delivery took three days and…

Next day delivery took three days and the hair was matted after 1 wash

10 juni 2024
Logotyp för Angel Remy

Svar från Angel Remy

Hello Sade, you placed your order after we had closed on a friday so it was sent out the next day we opened hence the 3 day delivery. You would of seen this would be the case when you placed the order as the website has a timer. The hair would only become matted due to a product overload so in future please check which products you are using.

Angel Remy

Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service.
Thank you to the admin team helping me with my lost account.
Much appreciated and would highly recommend.
Thank you again!!
Simmone x

18 juni 2024
Omdöme utan inbjudan
Logotyp för Angel Remy

Svar från Angel Remy

Hello Simmone, thank you for taking the time to leave a review. You were a pleasure to talk too and we are excited to work together in the future!

Betygsatt 1 av 5 stjärnor

Lace Closure- don’t bother!!

I’ve been having hair extensions since I was 20 & I’m now 51 so I feel like I know quite a lot about good quality hair & aftercare. These days hair is really expensive so I take more care than ever to follow aftercare advice. My hair is thin and I need a closure to cover a very thin patch of hair, it’s quite a difficult thing to deal with.

I purchased a lace closure from Angel Remy hair in February, although I didn’t have it fitted until March. It cost £175! ( although I had a 20% discount so paid £145). I consider this quite a significant amount of money for a lace closure & would expect it last 9-12 months. I have a weave and I have it taken out every 8 weeks and redone. The closure has shed so much my bald patch now has a bald patch!

I contacted Angel hair and they were rude and blunt as others have said. They said I would’ve needed to contact them within 30 days but if the issue arises after this what are you meant to do? They remarked that I’d had the closure for 19 weeks which is fair enough but in terms of fit for purpose I’d expect it to last longer than that!

This is from the 2015 sale of goods act:

One aspect of a product being of satisfactory quality is durability, in other words how long it lasts.

Durability takes into account many different factors like product type, brand reputation, price point and how it is advertised. For example you're unlikely to be able to claim a cheap kettle that's stopped working after four years isn't durable. Whereas a more premium and expensive kettle that's been well looked after and has stopped working after 14 months could be considered to not be durable, and therefore not of satisfactory quality.

I’ll be taking this to small claims because those who use or fit hair extensions need to take a stand against poor actors like this. Happy to take the money for a premium product but won’t offer any support when things don’t work out! Happens too often and they get away with it!

14 juni 2024
Omdöme utan inbjudan
Logotyp för Angel Remy

Svar från Angel Remy

Thank you for taking the time to review.
We have had this conversation already through numerous emails, you were advised to review our terms and conditions where you will see the warranty given with the hair has now expired, you will also see we state our hair lasts 4-6 months with the correct maintenance and aftercare and not 9-12 months as you seem to think so!!
The closure was purchased 1st February 2024, you made the complaint email Friday 14th June, at no time during this period did we receive any messages from yourself to say you were having issues.
We have not offered any support because at no point during the 19 weeks of wearing the closure you have messaged us to say you are having issues.

Betygsatt 5 av 5 stjärnor

Great fast service

Great fast service, delivery came on time, hair is lovely.

5 juni 2024
Logotyp för Angel Remy

Svar från Angel Remy

Hello Holly, thank you for taking the time for leaving a review! We are glad to hear you are happy with the service you receive here at Angel Remy!

Betygsatt 5 av 5 stjärnor

Brilliant from Angel Remy!

Brilliant customer service from Angel Remy. I ordered late in the day and they were still able to turn around a next day delivery for me. They were also able to help colour match my hair as I wasn't 100% sure! Amazing quality extensions, love them!

11 maj 2024
Omdöme utan inbjudan
Logotyp för Angel Remy

Svar från Angel Remy

Hello Rebecca, Thank you for taking the time to leave a review this is much appreciated! We do our best to help our amazing customers!

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