Alpkit Omdömen 

Prompt response to query on excessive postage costs

Looked like a great replacement fleece at £60 but at £12 P&P way too expensive (that’s 20% of the cost)

Found an alternative at same price with free postage elsewhere.

Fantastic personal service.

I made a mistake with an order and the team at Alpkit sorted me out quickly. Nice to have such a personal experience. It was really appreciated.

Bought a Koala 13L "Weatherproof" Saddle Pack. Wen't on a ride with it. During the ride we had light rain for about 8-10 mins. Got to the hotel. Clothes inside were soaking. Not Weatherproof.
Sent back for a refund. They're refusing to refund the whole amount as they say it's Weatherproof not Waterproof. Rain IS Weather! I didn't expect to ride underwater with it.
They said they didn't tape the seams. Fine. Then it not resistant to rain or spray from the tyre then is it. So it's not Weatherproof. So don't sell is as that. Simple.
Probably end up in small claims.

AVOID !!

I emailed the team from the online website and they replied quickly and helpfully. I wanted to buy an additional section for my alpkit tent. So they hunted around the warehouse for a spare one, sent me a payment link, and have posted it directly to me. The ease and service levels couldn't have been better. Many thanks to all the warehouse team.

I have purchased a lightweight tent (Ordos 2) and cloud nine sleeping bag. Would recommend both to anyone thinking of purchasing.
I had some damaged in transit to a tent pole and they repaired and sent back with no issues.

Ordered a pair of Kruger sunglasses. Really nice piece of kit, great field of view, look good, and interchangeable lenses for different lighting conditions.

Also super affordable compared to similar sport sunglasses brands.

The frame snapped unexpectedly. I emailed customer service with pics and they sent out a replacement with no fuss. (Spoke to Brendan who was great). Superb customer service and will definitely buy from them again.

I've used alpkit for a number of purchases. Their equipment is good quality and great value. What makes them top notch is their after sales team.
I had an issue with a missing lid from my brukit and Brendan from their team dealt with it superbly. Within a couple of days of my first email with him my issue was resolved. He went above and beyond to help me. Perfect!

Been my absolute ‘go to’ company for 10 years now on all my outdoor kit (I need all
quality gear for ultra marathons like Spine Races first port and winter adventures).

Perfect balance between quality and value for money - not found better elsewhere. Superb customer service on few occasions needed it hence I am reviewing today as had minor query on delayed order sent in via enquiry form and within minutes Brendan had sorted.

The shops are dangerous - mostly buy online but when visit their stores always buy something hadn’t intended to.

Needed some support on a Sonder bike frame that I’d bought used so not directly from alpkit. Nevertheless they were super helpful

Excellent jacket and very impressive customer care, with rapid responses to emails about exchanging for a different size - not an automated answer but one which demonstrates their commitment to making purchase and exchange a good experience for the individual. I’m very happy with the jacket itself - family experience of Alpkit has been highly complimentary of the make and I’m relishing having one I can trust for days walking in Lake District and Scottish rain.

From the start the Alpkit repair team were positive about what could realistically be done. They communicated well at every stage, whether by email or phone call. And when it was different people replying on different occasions, their approach was consistent and co-ordinates. It was a pleasure to do business with them.

Brilliant online conversation with Ash today.

My cloudbase had developed a puncture - sent me a how to resolve and then talked me through fabulous lightweight and durable options for sleep mat, ultra one man tents etc from personal experience.

Much appreciated - even told me how I could get the matt recycled if I needed.

Thanks Ash - well impressed.

Stefan

Hopeless!
Bought a bike from them which took ages to come kept promising but then not delivering. Ordered mudguards late August they sent the wrong ones sent these back and still not received the new ones a month on……

The customer service from Alpkit is better than any I have experienced before. The team are super knowledgeable and are using the products themselves day-to-day so they offer the best and most reliable advice.

I bought a down jacket a few months back, wore it a handful of times and needed to wash it. However the down would not go back into place on the back panel, it was faulty. After years of having Rab and Montange down jackets which washed well, I was really disappointed with the coat. The customer service about this was poor, they suggested I “sat and watched TV for an hour or two to put the down back in place!!”
Don’t buy the down jackets if you want to wash them as they end up devoid of warmth.

Kind and professional customer service, very fast processing of my order and delivery, and overall a very satisfying result and product! I ordered a custom full frame bag and am extremely happy with the result - in addition to all the above points, they are also much more affordable than most other custom bags I've researched! Can very much recommend Alpkit!

Unexpected problems arose with customs and taxes, and Alpkit Team was very helpful and understanding beyond my expectations. Everything was solved out, and now I fully enjoy the tent.

We ordered three pairs of trousers to check the fit. They arrived within two working days. They are true to size. Free returns and refund made for returned pair within 24 hours. What's not to like? Many thanks.

Good & efficient service,& a quick response. Thanks

Excellent repair service! I had several small tears in a lightweight OMM jacket after a bike fall, rendering it unwearable. It sat for a good couple of years before I did anything about it and I really regret taking so long. Alpkit did a great repair job and the whole process was quick and easy from start to finish. Great value for money too. Definitely recommend. Thank you Alex & Polly for a job well done!