Alpkit Omdömen 

Was worried it was a scam. As close as it can get. I highly doubt it gets shipped from UK or even anything produced there as the delivery to Sweden takes the same as from china. Expect 20+ days for delivery. Haven’t received anything yet and probably won’t as I’m traveling tomorrow on a 1 month camping trip with a sleeping bag somewhere in a post office.

Just purely super disappointed, my worst E shopping experience ever and I have ordered from the states before without problems.

It took around 13 days before the carrier could even pickup the package from Alpkit.

0 customer service. Impossible to get a hold of what’s going on. To add on their shipping alternatives make me sick, the package was apparently in my town this Monday then sent to another town long a way, then they are going to send it back here. All while this is happening the courier are impossible to reach and get in contact with.

EDIT: Regarding the customer service its super nice that the staff at alpkit answers, and does that quick, but in a way the chain is not stronger than the weakest link. If the entrepreneurs you hire, and in a way their customer service you hire is bad, that affects the picture off the customer service alpkit has as a comapny. Especially if the company that hires the services their selves have problem contacting the entrepreneur.

But it may be that this is a small percent of orders, for me as a student that buy something once a year its a big deal. Especially when its this much money and the whole problem probably could have been avoided if not hiring the cheapest subcontractor when it comes to delivery.

Alpkit are one of a few amazing companies left! Always such a pleasure to deal with. Always so quick to respond to any queries. I have owned my Qark Headtorch for years and after owning a few head torches from different manufacturers, Alpkit torches are incredible in terms of build quality, brightness, battery life, features, value for money. You can’t go wrong buying from Alpkit

You rock Alpkit.
Superb service backed up with an old fashioned personal touch.

I broke the tent poles, from a tent I brought from Alpkit in 2015. Although initially the wrong replacement poles were sent, the customer service has been brilliant, considering the tent is 9 years old. Alpkit have done everything they could to find me replacement poles so I can continue to enjoy my purchase. Great company

Great kit and a great team, always happy to help. Would completely recommend.

Great customer service, albeit with some minor hiccups.

I don't generally provide review feedback, but given the outstanding support provided by the Alpkit team I felt it was entirely appropriate. I had a problem with a tried and trusted Alpkit tent requiring some new pole sections. Alpkit listened to my issue and agreed to locate the required poles from their store and send me replacements. Within a few days I was all sorted and extremely grateful. I know having dealt with larger brands I would have not received such great service from other suppliers - a great endorsement for Alpkit.

Great communication, even greater repair and swift efficient service.

I ordered two sets of Sonder bar tape, and emailed after a couple of day's to see if they had been dispatched, then I was informed they didn't have stock and would send them directly from one of their store's which have stock.
After another 6 day's I emailed again and they said they haven't been dispatched,at least the refund was quick,

Some of the best customer support ever. I'm new to bike packing and I've been made to feel totally comfortable asking all of the entry level questions that others can make you feel daft for asking. Ash is infinitely patient and helping me to get the right set up for my bike from the outset. Combine that with the quality of the Alpkit product and you can't go wrong with this company.

Alpkit have always made great stuff but recently cutting corners on leaving parts out. Recently bought a new titanium cooking pot and it didn’t come with the protective mesh bag which stops it rattling and losing its lid when bike packing.

They emailed to say they’d would send one but ignored this and are now asking me to stop by their store in Derbyshire and ask someone there. It’s a bit like someone giving you a tent and no tent bag. It’s difficult to find one elsewhere that fits.

Scam - no stock.

This was by far one of the worst online purchasing experiences I’ve ever had.

I initially ordered via Debenhams which was just the start of my problems. I hadn’t realised that, since going bust as a physical retail store, Debenhams acts as a proxy merchant to place the order via the store. After 6 days Debenhams finally placed the order with Alpkit.

Two weeks later, I’d still heard nothing about my order. I was dependent on the order for a sleeping mat for a camping holiday. I called Alpkit and talked to Ash, who was very charming and informed me that the product I’d ordered actually wasn’t available for another month.

Ash told me that he’d price-match another product instead and get it sent out the next day so I thought the issue had been resolved.

Following this, DPD was still saying that they hadn’t received the package. I called again this week to inform them and was told that the product I was promised wasn’t actually in stock. Three weeks after placing my order I was £60 down with no sleeping mat and was told by a dullard on the phone that the product that was initially promised wasn’t in stock and they’d just have to refund it.

I’ve been redirected all over the place by Alpkit and yet I’m still without a sleeping mat.

I sent an email complaint with the promise that they’re a small company and any concerns would be acknowledged but I’ve had nothing back.

I loved the idea of a highly rated independent and smaller company. However, following this experience, I’d suggest avoiding this company like the plague.

After three weeks of trying to order a sleeping mat well in advance of my trip I’ve had to order from WildBounds, who have immediately shipped my order. I’d highly recommend them instead.

This feels like it’s a company with good advertising but in reality seems like a drop-shipping front.

Avoid Alpkit - I went for Big Agnes instead.

Made an order 5 days ago with next day delivery had confirmation of order and nothing since. No reply to emails!?

Now have a reply - two items on my order were on back order expected 8 July! But nobody told me!
I love the ethos behind the company but they don’t seem to have any stock, so don’t expect swift delivery and DON’T book a campsite a week in advance as that wont be long enough for your kit to get to you.
Order now for Christmas!!

Customer service was exceptional in Keswick 10 days ago. I had a failure with the waterproofing of my jacket on a very, very, wet day in Grasmere.
Fortunately, I had registered my jacket online, when I purchased it and as it was within the 3 year guarantee my jacket was replaced without hesitation.
One very happy customer.

Hi Sonder
I just wanted to say that I love my Camino Ti. I have taken this incredible bike on numerous bikepacking trips: West Country/2 Moors; Trans-Cambrian, Badger Divide and it just effortlessly eats up the terrain whether its road, gravel or trail. It is super comfortable and capable: it would pass muster as a mtb trail bike and a road bike. It really is fantastic. On all the trips I have had zero mechanicals and there is not a sign of any bearing wear anywhere after 1000s kms. Thanks very much

Needed to repair my stove, they sold the part I needed very cheaply and customer service talked me though how to install with a handy YouTube video as well

Great service

My love for Alpkit just grows and grows. From your fab stores where you can get kit (inc from other brands) repaired, to clothing you can (try to) wear to death and going the extra mile (finding replacement poles for our tent when our saluki ran full pelt through the guy ropes!) We’ve been on so many adventures with our (Alp)kit! Thank you, you delicious team :)

Nice people who make good products that they stand by.

Just a great 'human scale' organisation with time to care for the smaller things. Thanks to Ash and the team.