Aeropostale Omdömen 

I ordered a shirt on 2/19/21. Alright, so it's currently 2/28/21 I still haven't received my order, understandably, because the shipping ranges from around 5-8 business days (it's Sunday so tomorrow would be 5). However, I still would expect quicker shipping than that considering I had to pay $5 for it. Also, with UPS tracking, I haven't received an update in two business days, three days total now, and it's kind of frustrating. I'm not giving the company all that bad of a review because it's not ALL their fault, it's also UPS for not giving me any damn updates (they're lucky considering my package isn't even here yet). Good products, but there are better, more reliable stores to choose from. If the package doesn't get in my hands by the eight-day mark, then I'm bumping this review down to one star.

Online purchase. False advertising. Discount not applied, When chatting with an agent - he ended the chat without answering my question.
They are supposedly applying advertised discounts only if customers complain and after the card is charged and items shipped. Never heard about such practice. Beware.

This is the worst lying company I have ever dealt with. I ordered my son some jeans that were slim straight and my son told me he only wear skinny jeans. I contacted Aeropostale and gave the lady my order number and told her i wanted to exchange the jeans since I had just ordered them and they haven't been shipped yet, the lady looked up my account and saw that they were not shipped yet and asked me to go online and tell her the sku for the jeans i wanted instead and that she would make the change in the system for the warehouse. Fast forward 4 months. I am getting calls from aeropostale saying they need the slim straight jeans and if they don't get them they will be charging the card on file. I kept the email of the change in the order and they still charged me for some jeans that was never sent to me. THIS COMPANY IS A SCAM AND I WILL NEVER SPEND MONEY HERE AGAIN.

I contacted customer support about an issue I had and the person said they were looking into my issue and then after about 5 minutes they just closed the live chat.

The worst company to purchase from. I have heard every excuse in the book since placing my order over a week ago. The tracking number provided to me is an old tracking number for someone else’s order over 4 months ago. They told me this morning that that they reuse tracking numbers and to check for a status tomorrow. I placed 4 orders the same day (different companies). I had received all my other orders. This one hasn’t even been packaged up to be sent. I did ask for the order to be cancelled and return my payment but they insist it was shipped. There are many other options than this store. Please go to another store.

Purchased $50+ online for free shipping. Order placed 12/27/20 and set to arrive 12/31/20. After it didnt arrive I checked & a new Aero Email says 01/07/21 delivery? Chatted and called customer service and each sounded like trained robots stating "subject to change" and "sorry nothing we can do its been shipped". Been wearing Aero since the 90's - time for a change.

Do Not- I Repeat do not order from this place! Ignorant CSR’s who haven’t a clue how to do their job! And... their behavior...RUDE and confrontational! They have lied to me repeatedly about an order I placed back In November and refused to send! The absolute WORST! I could go on but refuse to give this scamming place a moment more of my time!!

Aero is cool! Sometimes they do have this offer and it is so affordable! We love to order through online and we don't have hassle as what others were experiencing. As Christmas were approaching, we are waiting for the grandest sale!
Thank you Aero and more power!

This is the worst company to ever deal with. They put a hold on your money charge you twice and then refused to give the money back do not buy from them you will pay triple the price of what you thought you were going to pay awful awful awful awful

Used size guide to order product online. Paid for faster shipping because this is a gift. Product delivered was way oversized. Tried to get them to ship me a smaller size without me paying shipping a second time. They wouldn’t do unless I returned item first. I explained I don’t have time for that because this is a gift I need quickly and I would just return first item to store. They refused. So I’ll be returning the item and never shipping with Aeropostale again.

I got my order on 11/30/20 with missing hoodie. Nobody called to let me know. I called and was on hold for a long time, couple times and qas told that item was out of stock? Then chose another one and it's been a week and havent received it yet. I called again and was told its getting ready to ship. 7 days and still getting ready to ship.TERRIBLE.

I placed an order with Aeropostale on yesterday. I did not notice that the gift card was not processed after I received an alert the total came from my debit card. I only had to pay $.77 as balance from my debit card, but was charged the total of $100.77. Customer service says the request for cancellation was put in that the time had not been shipped. This was after 4 pm on yesterday and today I received notification that the order had shipped. The rep put in the gift card and it came up invalid. I’m assuming gift cards was not being accepted. Later, I placed the exact same order and the gift card was accepted. I am one pissed off customer. Nothing could be done because the order had shipped. Why can’t we cancel our own orders in Aeropostale.com???

Aeropostale has the worst customer service I have ever seen and the worst delivery time. I have ordered some products on 11/6/2020 and I’m still awaiting the delivery. They don’t take calls, even no one available on site chat. Furthermore they don’t revert on emails!!!

I thought I was missing an item and did not see a refund. I was particularly excited for the item (even if it was $5) and it did not show up. When I called and spoke to the customer service representative Frank he left me on hold for 10 minutes without even asking for my order number. I hung up and called back and he was so rude and short. He wouldn't let me speak and kept talking over me. I asked about the item and said I didnt see a refund on my bank account, which is usually the case with order from other company's. He talked over me and said no. He had a tone that I was just wasting his time. He bluntly told me that the warehouse doesn't charge until after my order was sent as if I was supposed to magically know that. I will not be shopping with aeropostale again. This was my very first experience with your company and this young man needs more training. I have worked in customer service before and I have never experienced such a rude interaction.

Poor customer service. Redeemed a legit 100$ gift card but still they charged the whole amount, had to ultimately cancel the order.

I love this place for good deals on clothing for myself and my daughter. The site is a bit hard to navigate,, actually it's pretty frustrating... but I get giftcards alot so I go there for shopping. Its not too bad, the sales are spot on! ps: they spam with email tho which isnt cool.

They have a very bad delivery partner service and no standard customer care attendance.
I am a woman and I bought 10 polo t-shirt as a gift for my brother. The purchase was in my name.
For some reason, they delivered for man. Of course, it was an address mistake by them. Clearly, they delivered for some else, since I confirmed all my data and it was correct. Ok, it may happen so, move forward.
I called to explain and the attendant understands, confirmed all the purchase information, and provided a new order.
Today, I receive an email with an apology, only. What ???
I called again and another attendance queue his answer, did not listen very well and transferred the fault to the UPS. When I could explain that another one from his company did a new order, he told me that I need to wait 72 hours to receive a new order number. In the end, I thought the call had had a problem since he stopped to talk in the middle of my speech which told him that I was disregarding the apologies received by email and waiting for the new order number by email.
Why he did not tell me that before all the wrong excuses? They have all data for what? I sincerely cannot understand.
I hope they can fix it. Also, I hope they discover their customer care gaps and training everyone to improve the service.

I ordered a few things online and after I inputted the shipping address, it was changed to my billing address after the order was placed. I now live on the opposite side of the country and the package would not be retrievable. I called minutes after the order was placed on a Saturday morning and customer service told me that I couldn't change the address, but I could cancel the order. I was told it was definitely being canceled and that the pending charge would disappear. On Tuesday morning the charge did not disappear and I received confirmation that the order was shipped anyways. Called back and they told me that it was a request to cancel and the request was denied because it was ALREADY PROCESSING ON SATURDAY MORNING. The put in a request for a refund which was denied as well, SHOCKER. Over all, the website is trash and the customer service is even worse. Also, the clothes are cheap quality.

I had originally got 2 shirts, but they were both too small, & wanted a different color than what I got. They were ordered from their website. Well, I sent them back for an exchange. I told them several times that I did NOT want a refund. Well, I kept getting the run around. Then 3 weeks later, I got a refund. So, I had to re order them & pay even more for one of the shirts. I did the live chat several times during all of this mess, & they were all very rude, not at all helpful. The last live chat I did was someone claiming to be named "Illinois". All she wanted to do was argue. Then I told her that's not how you handle customera, the company had horrible Customer Service & won't order again. I would never recommend using their website. I've very ashamed in Aeropostale & how they handle their customers.

I placed 2 simple orders that got cancelled, and I was only refunded money for one order. The whole customer service line changing hours due to the pandemic is bogus to me.