Action Fraud Omdömen 

Sorry to say, a complete waste of time.
Something purchased through Vinted.
You never get the seller's full details.
Item was fake. Vinted would not help. Seller won't help. Payment goes through automatically.

Reported to Action Fraud. Seemed to take a long time to get any response.
In the end, "On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue.".

So the "line of enquiry" of Vinted, is ignored by Action Fraud. They could contact them, who would contact the seller.

They refused.
They have a Survey thing that goes out - that failed too!

Honestly, waste of time, and no wonder it's 1.2* for their 'help'. You report fraud. You state the company through which this happened. They ignore, or they don't want to persue it.

Terrible experience. Shame on them.
Finally, when you do get upset and want to ask them about this, there is NO means to do that.
When you call them, and they say to give them a call if I have any further info - and you state you have given them the company who did this, and they just won't help.

Really genuinely - you think this would be a 4-5* organisation. 1.2* to fight fraud is appauling.

I spent over an hour on the phone to them, although the person dealing with me was polite and helpful, I cannot help feeling that it was a complete waste of my time. After 2 weeks I got a phone call from them, here's me thinking 'ooh good, an update on their progress' WRONG., it felt as if they were at a loose end and just rang me to pass the time of day. Complete shambles, they are no help and no protection from fraudsters.

I want to take the time to write a very genuine and heartfelt review for Chris from Action Fraud, because the help and support he gave me today was absolutely outstanding.

When I first called, I was extremely upset, stressed, and overwhelmed about a difficult situation involving my dad. I honestly didn’t know where to turn or what steps to take, and I was in quite a panicked state. Chris spent over an hour on the phone with me, patiently listening, reassuring me, and most importantly giving me clear and detailed guidance on exactly what I needed to do.

He didn’t just rush me or read off a script – he explained everything thoroughly, step by step, in a way that I could understand, even when I was feeling flustered. He made sure I felt supported, that all my questions were answered, and that I left the call with confidence about the next steps I needed to take for me and my dad.

His patience, kindness, and attention to detail made a huge difference to me at a time when I really needed it. I honestly don’t know how I would have coped without his help today.

I truly appreciate everything he did, and I really think he deserves recognition for the way he handled my case. People like Chris are the reason services like Action Fraud make such a difference to people’s lives. If anyone deserves a raise or acknowledgment for going above and beyond in their role, it’s him.

Thank you so much, Chris – you turned a very stressful situation into something I now feel I can manage.

They are the most useless people. The police in the UK have gotten so bad that they give action fraud a contract who are worst than them. Slow to operate, they ask you more questions than the criminals.

NO Action!
With more and more online crime taking place, it's a national failure that ActionFraud is so useless. You have more chances of winning the national lottery than you do in recovering any losses or catching criminals or stopping criminals with this group. Nobody seems to have any power to do anything about crime in this country and by design guess who losses out in this scenario?

I’m inclined to agree with others sentiments on lack of urgency and responsibility. You have to arrange and send all the details of the crime. The immediate response is we’re very busy and the minimum response time will be 6 weeks. Initially this started with the local police who referred it to Action Fraud. When I suggested I might go and sort it myself I was immediately notified that it would be reported and I’d be liable to prosecution. That response was almost immediate!
I don’t know why we pay taxes for this, the scammers know they going to get away with it. So as others have mentioned you’re on your own and powerless to do anything.

can not set up a memorable word ... it appears broken. suggests a phone number... I'm deaf! Don't bother with this rubbish site

Absolute waste of time. Suspect phone number, bank details, address etc. reported but police won't investigate due to lack of "lines of inquiry". What a joke.

I was the victim of a very sophisticated credit card fraud a few weeks ago. I reported this to Action Fraud expecting it to be referred to the Police as a) it was clearly part of a much bigger scam based on the sophistication of what had transpired b) The scammers had a lot of details about me including my new address where I had resided for less than 8 weeks and c) I had located the retailer who they had tried to use my card with and therefore they would have had a delivery address for the goods. However, I have been told by Action Fraud that "On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue." No wonder Fraud is costing this country so much each year. Totally and utterly inept. If I could give no stars I would.

Wouldn't give it one star, but the website doesn't do
-*. Action Fraud, is a PR website, that exists to make a it look as a if the police have put some resources into fighting fraud, they haven't, in a capitalist neoliberal economy the reality is you are on your own when it comes to fraud, if you actually manage to get through to the organisation, they will give you some sympathy and a crime number, but that's it. Like the police themselves they are a largely a waste of time. On the website they don't even mention organised crime and a fraud mostly is. Your on your own Jack.

Worse than useless, like the UK police absolutely useless. Long story short I had £1000 taken from my account, according to this rubbish organisation, who do this for the 2 tier police, the loss does not warrant any time.

Complete time waste. Reported them that someone scammed me for 5k , cctv available, culprit bank details present, his van details present and after 6 weeks I received email as conclusion that sorry we did nothing . They didn't even get cctv and not even get scammed items details. Question is that is it necessary that someone scammed a hefty amount, does 5k scam isn't a scam?
Waste of tax payers money. Useless department. Just sandwiches and coffee chillars

Waste of time , people end up killed because of incompetence

I don't think so they are their to help victims. At least what I noticed it is waste of time.

Do not ring these clowns total waste of time .
They are more fraudulent than the people you call them about .
No wonder there is so much fraud around this or organisation encourages it .
How is this department allowed to exist !

Can I give them zero?

Action Fraud is a FRAUD itself! I have been subject to several criminal actions. I have evidence of who has done it, how they did it, and each time some computer spits out a message like the one below. Don't worry it is standard and it only has my name and email. And you can't reply. CON ARTISTS trying to help people.

I am sorry to hear you have been a victim of crime. Thank you for taking the time to report to Action Fraud. Your report has been sent to the National Fraud Intelligence Bureau (NFIB) for review.

Experts at the NFIB examine the information you provide. Where possible, the information is also matched against other available data in order to enrich and corroborate the details of the fraud. The NFIB assess whether there are viable lines of enquiry that would enable a law enforcement body, such as the police service, to investigate.

On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue.

Registered users of our service have the opportunity to update their report, so if you have additional information about your crime which you believe could change the assessment, please log in to your account and submit that information. We continuously assess the content of individual and linked crime reports; in the event that a line of enquiry is identified we will provide you with an update.

Please be assured that by contacting us you are giving the police vital information that they need to protect you and others. The information you have provided may be used to disrupt criminal activity and inform prevention advice and campaigns.

If you have any queries regarding this letter please visit LINK. If you would like more information on how to protect yourself from fraud and cyber crime, please see the guidance at LINK

Thank you for taking the time to report and helping us to make the UK a safer place.

We value your feedback, please visit this link and complete the survey: LINK

Yours sincerely,

Head of NFIB

0 out of 10.
I have been the victim of identity theft.
I have a case open with Action Fraud.
I was advised by them immediataly contact CIFAS to buy 2 years protective security.
My card has been blocked for obvious reasons therefore CIFAS won't let me buy the protection online and I cannot see another way to buy it.
I spoke to a well meaning woman at Action Fraud who kept repeating over and over that CIFAS is a separate company and 'obviously' she cannot guarantee their services.
I kept reminding her that all I was doing was following Action Fraud's advice to protect myself and she simply got defensive and kept telling that 'obviously' CIFAS is a separate company.
So basically she is saying to me ' tough '.
So much for Action Fraud.
The only useful thing they have done is provide me with a couple of crime numbers.
0 out of 10.

Why does Trustpilot not permit 0-star ratings? I was scammed when I stupidly believed scammers were calling from my bank over a number of days. My bank instructed me to report it to Action Fraud. The website is awful, slow and extremely difficult to negotiate. It doesn't even look official and had I not been told to contact it, I would think it was a scam in itself.

Absolutely useless. I think that they are using AI to answer fraud crime claims. The answer to my query was replied to almost immediately which made me think that the claim hadn't been read properly.
They said identity theft wasn't a crime. Stealing from a bank account wasn't a crime.

I would give it zero stars if I could.
I provided valid bank account details of the fraudster, and Action Fraud declined to pursue - claiming “they didn’t have enough information to pursue”.
My perception is that it is another useless and meaningless government agency.
However, no doubt if I made any anti-woke statement on Twitter, I would be arrested immediately and sentenced to Life Imprisonment.
And the Police wonder why the General Public perceive that there is 2-tier policing…