AC Infinity Omdömen 495

Vanessa was very helpful. She went thru trouble shooting with me and was able to fix multiple issues. She was easy to understand and clearly understood how to operate equipment correctly.

Ordered a terraform 8 ac system from this company, waited several weeks for it to arrive. When it arrived the box and packaging was severely damaged and items missing from the box. I immediately called ac infinity who informed me that I would need to send the unit back to them for inspection before receiving a replacement or refund. The box is so destroyed that I can't even use it to send the ac back in forcing me to spend more money on packaging or keep a machine that is missing items and most likely damaged.
This company was more concerned about me sending photos so they could file a claim with the shipper to get THEIR miney back from the shipper then about me their customer! Why would they not immediately ship a new machine out then I could use the box to return the damaged machine. All this after waiting weeks to recieve it. Horrible customer service in my opinion.

Top notch support and consideration of customers.

Great customer service. TERRIBLE engineering and product design. They sell a temp/hum sensor(comes with controller), a CO2 sensor, and a hydro sensor but only have 2 sensor ports on the controller...FAIL! Customer services answer..."they're working on a splitter for the sensor port." So it's a known issue but they don't inform potential customers...FAIL. Sorry ACI, you suck and I guess I do too for assuming you sell products that work like advertised.

Very helpfull and took care of every issue I had

Great Company, great products, FANTASTIC Warranty AND Customer Service! TWO year warranty on their products and they are FAST to respond to any problems. I had a unit failure with my remote on my inline duct fan 21 months after installed - 48 hours after I made contact and provided the needed info they had my free replacement shipped out to me! That is FANTASTIC Customer Service. AC Infinity is an A++++ Company to deal with.

AC Infinity have been very responsive to all my questions and have dealt with any issues promptly. I use their inline fans and ducting for my airbrushing booth and it has been a game changer.

AC Infinity does everything well. The customer service is great. They have great products. They’re well-made and they also stand behind what they sell. Great job. Keep doing what you’re doing. Thanks again.

Their customer service is horrible. My packages were not delivered I'm out 200 dollars and what does the item actually cost them to make. Stupid people making stupid business decisions. I canceled a 2000 dollor order because they are too cheap to make good on something undelivered and I can't do anything about it
Think twice before you order you may not get you package like me and still get stuck with the bill

Ashley is one Outstanding Customer Service Rep. I have been having some problems, and she got right on it and took care of everything for me. All I can say is, You Rock Ashley. For taken care of this for me.

Polite, helpful, and quick response. Thank you Marissa!

Awesome service and response I realized I made the wrong order and they have taken care of me sending it back and refunding so I can get what I actually need, sometimes I get ahead myself lol but thanks ac infinity

Above and beyond customer service and satisfaction. I was in a pickle. Support answered my email extremely fast and ensured I was a satisfied customer.

The AC Infinity representative was Vanessa she was very knowledgeable and helpful and called me back and stayed on the phone with me until problem was resolved.

AC Infinity has genuinely great customer service. I’ve run into issues with their products before, but only after a lot of use. Every time something came up, they handled it quickly and shipped me a replacement within just a couple of days.

Worse customer service ever company doesn’t care about its customers only cares about the money they can extract from them. Greed on full display. If you do have any issues don’t expect to be treated with anything but GREED.

Vanessa and team was so helpful I. Walking me through the challenges I had with a piece of equipment. They seamlessly processed my warranty and never made suggestions to ensure I maintain a quality grow. Couldn’t have done this without them. Thanks y’all!

My experience with Alex in customer service was a reflection of the vibe I get from AC Infinity. Alex listened intently and took action that was above and beyond my expectations. With a gentle character and thoughtful responses Alex provided the best customer service I have ever experienced so far. That man has made me a spokesman for AC Infinity and the product line. These are real people looking to solve their fellow mans problems.

Had an issue and was handled immediately!! Superb communication and extremely cooperative! Hands on help with your issues!! I will always highly recommend ac infinity!!