Ace Jewelers Omdömen 

Do you want a no-hassle, risk free and premium experience buying a watch through the internet? Then Ace Jewelers is absolutely the first and only place you should consider. Why? Because the hardest part about doing business over the internet is trust and Ace Jewelers knows how to build trust. But no review of Ace Jewelers would be complete without a shout-out to Ace’s top notch sales manager: Tamarah.

Tamarah was an absolute pleasure to work with. I began my watch journey months ago and saw many options throughout the internet. I saw Ace Jewelers had a watch I was interested in and reached out to them via What’s App. I was impressed with the rapid response back from Tamarah. She took the time to understand all my concerns and sent pictures and video of the watch in question. She also took pictures of the box and accompanying documents. I had many questions, which she patiently and painstakingly answered. There was not a single detail of the transaction she glossed over. She patiently answered all my questions and put me at ease.

Even when I told her I might need time to explore other options she never reacted negatively. She was kind and understanding. This was a major clue, she was confident enough in her product and her store to know the customer will come back. And come back I did. When I came back she remembered me and we quickly worked to close the sale. We did a video conference where she showed me the watch live. I then confirmed with her all the details regarding customs (e.g. how to value the different portions of the watch movement, watch case and watch strap). She even arranged to take my payment in dollars. The shipment left the same day and arrived the next day in the United States. I paid the customs duty online to the shipping company and the very next day I received a beautifully wrapped package (including a gorgeous Ace Jeweler’s ribbon) with personalized notes from Tamarah and Team Ace. It was beautiful. The watch and box were in MINT condition with everything in order. The presentation of the box goes to show that even when they ship things thousands of miles away they want you to have that special feeling when you open it up.

Between the customer service, the attention to detail and the trust engendered I will never consider buying from another company until I first exhaust all possibilities with Team Ace. I even had the pleasure to speak with Alon, one of the owners during this process. He helped put my mind at ease because I had many additional questions and Tamarah was out of the office. Buying watches over the internet can be a risky and stressful process. At the end of the day you never know what you’re going to get. With Team Ace, you know exactly what you will get. And if something goes wrong you can be sure they will do EVERYTHING possible to fix it. You are dealing with real people who care about their reputation and their brand. They are a family business and it really shows.

At the end of the day these people don’t just want the sale, they want your business. They want you to look to them as trusted partners for your watch needs. I look forward to building out my watch collection and Team Ace will always be the first stop on my journey going forward.

I can put my hand on my heart and say that Ace Jewelers is the best watch dealer/retailer I've ever had a pleasure of dealing with! The quality of customer service, knowledge, support and end product (in addition to the Nomos timepiece I got a bunch of goodies from them) is simply amazing! The attention to detail in service provision and the work they do is pure excellence. Thank you Dale, Alon and Team - you are Ace!

Twee mooie horloges gekocht bij ACE. Eerste horloge afgehaald en keurig behandeld. Tweede horloge laten versturen en ook deze was prompt en op tijd geleverd. Zeer goede service

Goede communicatie over de te verwachten levertijd en het pakketje is netjes ingepakt aangekomen. Ik ben erg tevreden!

I bought the Amsterdam Club. Ace was excellent to deal with. They answered emails quickly and completely. They were easy to arrange shipping and payment between three different countries. This was my first time to deal with Ace and I recommend them enthusiastically.

Now for the watch. It’s a beautiful watch and exactly what I expected. But I’ve never had an unboxing experience like this. Every aspect of it contributed to a wonderful, truly memorable experience. Pure class all the way.

As a watch collector of Swiss and UK only watches to date, this was my first foray in to either German watches, or a Dutch jeweller. Being of Dutch descent, the concept of the Ace Jewelers limited editions with Nomos struck a chord and - with an admiration for the brand of Nomos in any event - it was an easy decision to purchase this watch. The value for money is, in any event, incredible.

In terms of the watch, it is just beautiful. Versatile, comfortable to wear, visually so appealing and balances the clean, modern style of the Nomos watches with something just a little bit mysterious.

In terms of the process of ordering this watch, dealing with Ace was incredibly pleasant. They are extremely efficient, the communication is top class and the delivery was rapid. The icing on the cake was to receive the watch with various 'extras' - a handwritten note was such a nice touch, but the Amsterdam socks and Nomos notebook are very special too.

So all in all, this was a 10/10 watch purchasing experience. I doubt this is the last Nomos or Ace Jewelers have heard of me...

Klant contact is prima en zeer degelijk, afspraken worden nagekomen zoals mag worden verwacht.

Very satisfied with my experience buying from Ace Jewelers. Shipment of my order was prompt, and they notified me of all shipping details. The staff was professional/responsive via WhatsApp and were very helpful with an exchange I needed. Will definitely consider using Ace Jewelers for my future purchases.

Great Dealer to do business with. Ordered from their website in the US and received my Nomos Club Amsterdam watch two days later via UPS with a nice note and some swag. Will be ordering from them again.

Wederom een goede ervaring en erg blij met mijn horloge. Goede service, prettig contact. De bestelling liet nu lang op zich wachten, maar dat ligt niet aan Ace. Ace is een uitstekende juwelier en een aanrader.

Top service, snelle levering!

Thank you for a great watch and great service! Ordered a Nomos Limited Edition, which was shipped as soon as payment went through via UPS Express. All customs paperwork was proper and had no issues importing the watch. Service and communication was extremely fast, pleasant, and helpful. Would definitely buy from again! Highly recommend to others.

Alles echt super goed geregeld. Ben zeer blij met mijn aankoop. Bedankt

Bought nomos limited edition from the, paid full price as advertised, they have no clue how to export watches outside EU, forms were filled out incorrectly, so a custom stop in Germany, now a long delay at USA customs, don’t know when I will get watch, my advise, stay away from these folks if u are importing outside of EU

One of the best watch buying experiences i have ever had.
The watch was delivered very fast, customer service was exceptional.
The watch was packed in a beautiful present wrap, came with a lot of giveaways, and even added an extra strap with watch. I will be buying from ACE again for sure.

Super vriendelijk en netjes behandeld! En perfectie aflevering

Buying from Ace was a fantastic experience. They were easy to deal with and communicated quickly. I had never bought a watch from overseas before but they made the transaction easy. The watch arrived as expected, but the packaging was exceptional. The box was wrapped and tied with a ribbon and the whole presentation was excellent. Highly recommended and will purchase again from Ace!

The alligator strap from IWC was top quality, of course. The service by ACE was super, I was even contacted by phone to exclude any misunderstanding about size/length of the strap, as there was a possibility for misunderstanding due to their items posted on the web, and I admit that was indeed possible, but being careful I selected the right option, confirmed in the telecon I had with ACE.
The delivery had a flaw caused by UPS courier and I reported this to ACE, having had bad experience with them earlier. UPS dispatched the strap to a wrong distribution center causing days of delay. I informed ACE about this.
Bottomline, ACE: YES, ACE again: YES, personal approach, not the feeling you're dealing with an online shop only, they value the client, no doubt! I was very pleased with the deal.

The staff are very helpful and care. They act professional and answer daily. I definitely recommend this company.

Fantastic service. Beautiful watch. Great price and fast delivery. It couldn't have been a better experience. Thanks much.