A1 Approved Omdömen 

What’s the point in having a warranty??
My car broke down in on a Monday evening and had to be towed to the garage of my choice - point A1 were closed so couldn’t get advise or guidance for first claim.
Garage couldn’t diagnose the issue until they took apart most of the engine today but because I didn’t notify A1 first what the diagnosis was they won’t pay for the work the garage completed before putting back my engine?? The garage is very busy with customers so couldn’t wait to fix and replace the engine parts as needed their garage space - as the engine was now accessible they completed the work needed and I paid them.
Total waste of money and would not recommend as impossible to follow their warranty rules when they’re not even open to advise when your car breaks down. Will NOT be renewing

I’ve been a client for about 1 year now and I have a 20 plate Mercedes .
My honest advice is to look somewhere else .

They will say they will covered mostly everything in the platinum warranty , only to found out they don’t actually cover anything . They worded the policy that your car should actually breakdown completely in order for them to cover something .

I took the car to the mechanic to get it serviced and checked as I had a knock and was afraid future damage will occur to the car .
The mechanic found the lower suspension arms both failed and left the car into the service as it can not be driven.

Contacted a1 approved and they advised that this is not covered as I took the car to the mechanic so it’s not a breakdown. They implied that I should had leave the car to break in order for them to cover it and now that I took it into the garage it’s my responsibility to repair it .

Avoid at all cost.

My experience with A1 has been excellent

Unfortunately, my experience with this warranty company has been extremely disappointing.

Firstly, finding a garage that would actually deal with the warranty provider was incredibly difficult. After struggling to find one, I eventually had to take the vehicle to my local Vauxhall dealership.

Following their diagnosis, I was advised that the initial step would be to replace the turbo solenoid, and if this did not resolve the issue, the next step would be to replace the complete turbocharger. This repair plan was communicated to the warranty company, and they agreed to proceed on that basis.

When the solenoid replacement failed to resolve the fault and the turbocharger subsequently required replacement, the warranty company deducted the amount they had already contributed towards the unsuccessful solenoid repair from the amount they were willing to pay towards the turbo replacement.

The total cost of repairs came to £2,394.69, leaving me to pay £1,756.87 myself, despite the warranty company being fully aware of the diagnostic process and agreed repair plan from the outset. This was also within the policy’s stated individual repair limit of £2,000.

My concern is not simply the cost, but the principle of being penalised for following a repair process that had been authorised by the warranty company. A warranty should provide support when a covered component fails, not leave the customer significantly out of pocket after approved repairs fail to resolve the issue.

I would strongly encourage potential customers to carefully consider the level of support they may receive when making a claim.

Unfortunately my experience wasn't as smooth as I'd hoped. The claim was eventually paid, but communication throughout was poor and I had to chase for updates several times. I also requested details of the replacement parts used, including the eBay listing that had been mentioned, but never received them. I submitted a complaint and, at the time of writing this review, I still haven't had a response. I hope they improve their customer service, as better communication would have made a big difference.

Twice i tried to claim and twice it was rejected. The last one was a breakdown where the AA towed me to a garage which then did the repair on a bank holiday. A1 Claims refused to pay as they needed pre-authorisation which for a breakdown and recovery to a garage is virtually impossible. What a complete waste of money

I had experience with this warranty, and it left a very negative impression. The company basically pushes all responsibility onto the customer — they just tell you to find a garage yourself. After that, they are no longer interested in whether your problem is actually solved or not.

In reality, they don’t care if your issue gets resolved. There is no real support, and you are left dealing with everything on your own.

I do not recommend this company. It’s a shame I can’t give them a 0 or even -1 rating.

Would like to thank them for denying my claim, so close to the renewal date. Least it saves me hassle for next year.
Be easier just to put the funds to one side and have it ready for any future repairs. Least I know if I ever get offered a warranty on a future vehicle, I won't be purchasing through A1.

Judging by their replies, probably get a quicker response via here than the email I sent 3 weeks ago, what great customer service.

Bought a Mercedes C300D from Hippo with 3 months Platinum warranty at £2000 per claim. A1 Approved have contacted me to extend the warranty, but with only £1000 per claim! how can this be right?

I bought a car from junction 17 who are the very best example why used car dealers have a really bad reputation.

A1 certainly reinforced that with their associated warranty. I was informed from an employee that the money you pay for a warranty gets put in a pot and if at all possible they avoid paying out. I had listened to that and largely ignored it until I tried to claim.

During a service an issue was highlighted which I asked a local garage to fix as A1 Approved (should be called A1 definitely won’t approve) don’t want main dealers to be involved. The price difference was around £10 which makes me think there is a reason main dealers aren’t used, probably because they know about A1.

I booked the car in which was due an MOT also. I called A1 and was told that anything found during MOT wasn’t covered. Excuse number 759. I stressed it was found during a service. The list of requirements-photos, specific details that they wanted was incredible.

In the end I was without a car for a week and then A1 advised that they weren’t covering the issue as they hadn’t officially given authorisation to the garage to proceed.

Save yourself the warrant money and if something goes wrong bet on a horse. Better chance that way.

I purchased a car 2 months ago and the warranty was expiring whilst on holiday with my family which was a 180 miles from home.

I cannot thank A1 enough for there time and swift communication that I received throughout my breakdown they went above and beyond my expectations.

I would like to personally thank all the team involved that helped me and thank you for such a swift payment back into my account.

I will be looking into renewing my warrenty to a higher cover after first receiving first class service and reassurance from A1.

In my experience, A1 Approved is not worth the paper it's written on. They will find a way of getting out of paying out. They liaised with and agreed with my garage without even checking any of the work or costs.
When I escalated my concerns directly to the Director, Stuart Haskell, I found his response to be both rude and threatening rather than helpful or impartial.
Perhaps most concerning is that A1 Approved is not overseen by an ombudsman, meaning there is no independent route for appeal or resolution if you disagree with their decision. Your only realistic option is to pursue the matter through the courts.
Fortunately, my bank was able to recover my money, but the whole experience was extremely disappointing and frustrating.
I would strongly advise others to think carefully before relying on this service.

Already wrote a review if only I would have looked you up on trust pilot before hand and looked at all the bad reviews about your sham of a company I would NEVER of took out the warranty. On the other hand all your bad reviews are evidence and make my complaint to the ombudsman that little bit stronger rest assured you haven't heard the last from me. I would advice anyone who as had a bad experience with the SCAM of a company to escalate your complaint to the ombudsman stand up for your rights I certainly am A1 INSURANCE NOT WORTH THE PAPER IT IS WRITTEN ON !!!!!

Luckily I got this warranty with my car for free and don’t spend my hard earned money on it, if you’re thinking about purchasing, don’t. The bad reviews tell you everything you need to know. I had same issues, brochure said something was covered, on the phone they said it was covered but when it came to payment they wouldn’t do it. Absolute scam artists that need investigating and closing down, scamming people out of money for a living.

Great customer service. For a recent claim the Claims team were super responsive replying to my emails within hours. On the phone their advice was clear and helpful. Overall the warranties I have on both vehicles are good value. A1 made the experience easy.

We’ve used this warranty company for many years and have never had any issues.

The team are always helpful and friendly.

Keep up the good work 👍🏻

followed the instructions given to me on the phone, the garage did a claim for me and i just needed to pay my £25 excess and an extra £5 for labour. thank you

Upon A1 reply:
1. The parts which the garage replaced are covered by the product/warranty that was supplied with the car.
2. Information received over the phone from the A1 Approved was inadequate and I was treated as a "no-claim possible" person before even it was known what's wrong with the car due to level of protection supplied with the car. A classic - the car comes with warranty... good luck to you, you'll need it).
3. Time sensitive nature of decision needed - car in need of repair within very a small time slot - resulted in being torn between having a very small portion of repair cost recovered against the warranty and not having a car for another week or having the car repaired immediately but not receiving any compensation.

As I sad before - the product is constructed to absolutely minimise the risk of them having to compensate for valid repair. It is my personal opinion that the company holds a very low standard and has no respect for their customer, and their product didn't meet real life conditions. It felt like I'm about to be asked to send a fax to their main office so someone can stamp it.