I was very happy to discover the quality of the materials were unexpectedly high for the price. The one thing I didn't like was the sizing of the jersey, it was far larger than I wanted. I hope to shr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There's little I can say as I had a nice experience for a first time purchase in the company. The website is easy to use and the cycling uniforms' quality is quite decent. Aside the apple pay issue wh... Se mer
Customer service is horrible. I order something for international shipping and it has been enroute for over 32 days. I have contacted wulibike and have not gotten back a response. I cannot find any po... Se mer
Företaget har svarat
I recently purchased two new jerseys in size medium, the same size I bought previously. Unfortunately, the new jerseys are noticeably larger than the medium size I received earlier. This in... Se mer
Företagsinformation
Skrivet av företaget
Professional manufacturer of cycling clothing, offers a fine range of custom cycle and triathlon clothing, find great deals jerseys at Wulibike. Free shipping worldwide, offer practical, classic and cost-effective cycling jersey, cycling shorts and cycling kit.
Kontaktuppgifter
Tai Sang Bank Building, 999077 , Des Voeux Road Central, Hong Kong
- +852 63664576
- support@wulibike.com
- wulibike.com
3,9
Bra
131 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shipping Issue.
Shipping Issue.
The package was shipped to the U.S. with a local carrier. When it got to the states it was transferred to the USPS. The package was seized and is currently being held to NON-PAYMENT from Wulibike. No response yet on the inquiry as to payment
15 december 2025
Svar från Wulibike
Hi there,
We’re very sorry to hear about the shipping issue and understand how frustrating this experience must have been.
We take situations like this seriously and would still appreciate the opportunity to look into the shipment details and help resolve any remaining concerns. Please feel free to contact us at support@wulibike.com with your order information.
Thank you for your feedback. We’re continuously working to improve both our shipping experience and customer support.
Disappointing customer service
My jacket came with a stain on it. I have been waiting for a replacement for weeks with zero communication. Very dissatisfied with the customer service. The jacket, though, fits and feels quite nice.
6 november 2025
Svar från Wulibike
Hi There,
We’re very sorry for the inconvenience you experienced. Although our team had been actively communicating with you via email, an unexpected technical issue caused some of your messages not to reach us, which resulted in a delay in resolving your case — and we sincerely apologize for that.
Your replacement request was further delayed due to a temporary stock shortage at Amazon’s warehouse. When the original color was not available, we offered alternative options, but fully understand that they didn’t meet your preference.
We’re glad the issue has now been resolved with a full refund, and we truly appreciate your patience throughout this process.
If there’s anything else we can assist you with, please feel free to reach us anytime at support@wulibike.com.
Thank you for giving us the chance to make things right.
Customer service is horrible
Customer service is horrible. I order something for international shipping and it has been enroute for over 32 days. I have contacted wulibike and have not gotten back a response. I cannot find any policy for lost or not received items anywhere on their website. Their products are good WHEN and IF you actually get them. Stick to purchasing on amazon. at least there is some help if things go wrong.
13 oktober 2025
Svar från Wulibike
Hi Michelle,
We’re very sorry for the delay and any frustration this caused. Unfortunately, your package was lost in transit, and due to a technical issue, your email from October 10 reached us later than expected. We apologize for not responding sooner.
We understand that the wait was long, and we were happy to provide a full refund as requested.
Thank you for your feedback — it helps us improve our communication and service for all customers.
Wrong size and design
I purchased two full kits (jersey + bibs), but received the wrong size jersey for one of the kits and both bibs were not the design shown in pictures. After some time, I did get a response to my customer service inquiry, and had a new kit sent to me free of charge. The design was still incorrect, but the sizing was at least correct.
29 oktober 2025
Svar från Wulibike
Hi Kyle,
We’re really sorry to hear that you received the wrong size jersey and that the bibs didn’t match the design shown in the photos. This is definitely not the kind of experience we want our customers to have.
Please contact us at support@wulibike.com with your order number — we’ll make sure you receive the correct items or arrange another solution that works best for you.
Thank you for your feedback — it helps us improve our quality control and product listings.
False advertising of colour
The colour of the kit was nothing like what was advertised. Very disappointing. It's not something I would ever wear or buy.
23 oktober 2025
Svar från Wulibike
Hi Alby,
We’re truly sorry to hear that the color of the kit wasn’t what you expected. We understand how important accurate colors are when choosing cycling wear, and we’re disappointed to know we missed the mark for you.
If you could get in touch with us at support@wulibike.com with your order number, we’d love to help find a solution — whether that’s an exchange or anything else that feels right for you.
Thank you for taking the time to share this with us. We’re reviewing our product images and color representation to make sure our customers have a clearer, more accurate view of every item.
Ordered a XXL bike suit but when order…
Ordered a XXL bike suit but when order finally arrived it was more like a XXXL or even a XXXXL I have sent an email but still waiting for a reply. Their ‘contact us’ section of the website has a WhatsApp link which has expired and when you
Try and send a message you always get an error message.
13 oktober 2025
Svar från Wulibike
Hello Dave,
We’re sorry to hear that the size of the bike suit wasn’t as expected. Thank you for reaching out to us — our team has been in touch via email and provided a solution to help resolve the issue.
If you still need any assistance, please feel free to contact us at support@wulibike.com. We’re always happy to help.
We appreciate your feedback, as it helps us improve both our products and our service.
Todo perfecto.
10 september 2025
Sizing
I am 5’4”’ 130 pounds & your large shirt is skin tight! It is more like a child's size. Very disappointed!
15 september 2025
Svar från Wulibike
Hi there,
We’re sorry to hear that the Adventure jersey didn’t fit as expected. Our training jerseys are designed to be tight-fitting for performance and typically suit a slimmer build, which can make sizing feel different depending on body type.
Thank you so much for reaching out to us. For customers with similar measurements, our Grace series might be a better fit — it keeps a flattering shape while offering a more relaxed, comfortable cut.
We really appreciate your feedback. It helps us make sizing guidance clearer and continue improving our products for everyone.
They have 0 customer service
They have 0 customer service. I have not received anything that I has paid for. Lastly I tried getting in contact with them twice already and they don’t answer. When I paid I got no confirmation email, no tracking number, absolutely nothing. Do not buy from here learn from my mistake.
29 september 2025
Omdöme utan inbjudan
Svar från Wulibike
Hello Sir,
We’re sorry to hear about your experience and understand how frustrating it must have been. While our team did respond to your initial emails regarding your order, we realize that our replies may not have fully addressed your concerns, and we apologize for any inconvenience this caused.
Your order was delivered on October 8, but we understand the delay in communication made the process stressful. Please feel free to reach out to us at support@wulibike.com, if there’s anything further we can do — we’re always happy to help.
Thank you for your feedback. It helps us improve both our communication and service for future customers.
perfect object
3 september 2025
Bibs too short on Bora–Argon 18 Team 2016 Cycling Kit
I ordered the Bora–Argon 18 Team 2016 Cycling Kit - XL. The shorts (bottom part) did not match the size of jersey (upper part). The bibs of the shorts were too short and not appropriate length to reach the shoulders. One size larger (XXL) would be necessary for the bibs to be the right length.
17 juli 2025
Quite OK service, not as great of a jersey quality...
Well, the jersey is OK, I suppose... but not as high quality as the last one I bought (elsewhere) by Bora Hansgrohe. The jersey is certainly not as flexible as I expected it to be, and the shipping had taken quite long, other than that Wulibike is okay, no worries, I guess.
4 juli 2025
Detta är Trustpilot
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