The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... Se mer
Företaget har svarat
Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... Se mer
Företaget har svarat
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... Se mer
Företaget har svarat
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... Se mer
Företaget har svarat
Skrivet av företaget
Skrivet av företaget

Hickory Street 391, 27030, Mount Airy, North Carolina, USA
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Svar från WoodUpp - USA
Samples were delivered as promised, I will be purchasing soon as I can line up a contractor for my project

Svar från WoodUpp - USA
The long felt wood panels should come with more packaging padding on the ends. Several panels I ordered were damaged.
The amount of felt wood panels they pack, I was left with a surplus and did not know what to do with them. I wish I was able to order the exact amount I wanted.
For accessories, some of the screws don't come with the felt pins, which makes the screws useless. Luckily I had some other accessories that came with felt pins and was able to use it. I would suggest all screw accessories come with the felt screws.
Overall, great product.

Svar från WoodUpp - USA
WoodUpp is an awesome company. I previously bought screwless shelves from another company and mounted them on our new slatted walls. Even without anything being placed on them, they started sliding down. Needless to say, I returned them. I saw WoodUpp’s ad on Instagram so I decided to give them a try and boy am I glad I did. I bought two and the install was easy. They are unbelievably secure even with items on them. The shelves are powder coated high quality metal and nice and heavyweight. Extremely well made. Yes, they are more expensive than the cheap others, but you get what you pay for. These are made to last. They arrived quickly in well packaged protection to insure no damage.

Svar från WoodUpp - USA
I chose WoodUpp for my English Walnut project because they market themselves as a premium brand. Unfortunately, the experience has been a disaster from start to finish.
Inaccurate Tools: I followed their "Sona AI" agent's specific calculations to place my order on Feb 8th.
Conflicting Advice: On Feb 9th, after they took my money, a human staff member (Angel) reached out to tell me the AI was wrong and I actually needed more panels.
Out of Stock: When I went to buy the extra panels they told me I needed, they were suddenly out of stock. Now I have a stalled project and a half-finished wall.
Poor Quality & Support: To top it off, a panel arrived damaged at the bottom. When I reached out for help, I was told to "just check the website" and "use a calculator."
For the price they charge, this level of service is unacceptable. They offer a "100-Day Satisfaction Guarantee," but they make it nearly impossible to actually get a resolution when their own tools and staff cause the error. I’m currently stuck with cut panels and no way to finish my room.

Svar från WoodUpp - USA
Communication was incredible, prompt delivery packaging could be better with extra layer on top of Wall Slates in the box. Wishes: 9-10ft pieces and end trim for horizontal applications. maybe even electrical box wrap.

Svar från WoodUpp - USA
While I do like the finished look and functionality with the attachments I was underwhelmed by the quality. I bought a new saw blade in anticipation of this project to make sure the cuts were clean as this is a focal wall in our living room. despite this, many of the cut edges splintered the veneer causing rough edges. Apart from this some staples were missing from the panels causing the slats to be very loose after cutting. We had to cut around a fireplace, wall outlets and a thermostat and every time we struggled to reattach the slats that came loose because the cuts were between stapled parts. Would love to have the option to buy replacement staples for these situations. The attachment like the dupps feel like pretty cheap plastic, I was expecting metal for the price. Overall a bit let down by the quality of the products.
I’m excited to be a reseller of your product didn’t order my first order yet, but I hope to do that today

Svar från WoodUpp - USA
Slats looked a bit cheap with mdf on sides, and very rough/sharp on edges considering I wanted to use in bedroom wall doubling as headboard.
Absolutely great product. My wife and I couldn't be happier with the Grey Oxide. Completely changed the feel of our bedroom. Such an easy process to put up. Thank you WoodUpp!
Shipping was good but mirror had some damage on it. Far away you won’t spot it but up close you can see the damaged spots

Svar från WoodUpp - USA
The installation was super easy. I am not a diy person but I was able to do it with a help of a friend. I am getting tons of compliments.

Svar från WoodUpp - USA
It took quite some time and a few emails to get my order delivered. Why? I have no clue. Once delivered I was happy with the quality and the colors.

Svar från WoodUpp - USA
Great looking product, good quality, and easy to install. Adds a nice richness and depth to our family room.

Svar från WoodUpp - USA
Installation screws have been on backorder for more than a month! Purchased panels a month ago and am still waiting to install them.

Svar från WoodUpp - USA
Product shipped quickly and came with everything we ordered. Putting it up was easy and cutting it to exact size ( we have a 1920 bungalow) with our circular saw went fast. Using the screws that we ordered and the spacing method shown in the video, we were able to completely finsh the wall in a hour and a half. Designing the wall was fun and simple using picture hangers and shelves that we purchased. It is a beautiful addition to our room. The only downside was a couple of the pieces of wall had too much material on the side that should not have had any.

Svar från WoodUpp - USA

Svar från WoodUpp - USA
I love my wood up panels, they are made from really good material and they look amazing on my island and fireplace. I will use this company again.

Svar från WoodUpp - USA
I ordered three boxes of the oak with dark backing and they arrived on time and are beautifully made.

Svar från WoodUpp - USA
We ordered the Akutiles for a large office wall to help buffer sound. The product arrived securely packaged and without any damage to the items.
As we currently have the Akupanels installed in another office, we wanted to see if we liked tiles over panels. The tiles are more versatile for directional pattern placement and such, but panels are much easier to install.
I have to mention something weird... an optical illusion occurs. While we love the look of the panels and tiles, they can mess with your eyes a bit. It's hard to explain, but we discovered if you put something on the paneled/tiled wall (picture or tv -using their mounting hardware) it diverts the eye and reduces this weird optical illusion. It probably wouldn't be as noticeable on a small wall (guessing). Our walls 10ft high and 18-24ft long.
The videos sent from the co-founder and from Tara are a nice touch and because of this follow-up on my order, I am giving you 5 Stars. I will order from you again.

Svar från WoodUpp - USA
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.